{"openapi":"3.0.0","info":{"title":"Contact Center Webhooks","description":"The Zoom Contact Center webhooks allow developers to receive events for [Contact Center](https://developers.zoom.us/docs/contact-center/) features.","version":"1.0.0"},"paths":{"contact_center.task_created":{"post":{"tags":["Tasks"],"summary":"contact_center.task_created","description":"\nThe **Task created** event is triggered when a task is created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Task created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_createdEvent"},"examples":{"default":{"summary":"Example contact_center.task_created event","value":{"event":"contact_center.task_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","task_status":"pending","flow_name":"My Flow","channel_id":"ZTCBB294D00C3B3B7D6C74777FF24FA937B","channel_name":"video","task_priority":0,"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_follow_up_task_updated":{"post":{"tags":["Follow-up Tasks"],"summary":"contact_center.engagement_follow_up_task_updated","description":"\nThe **Engagement follow-up task updated** event is triggered when a follow-up task is updated in an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement follow-up task updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_follow_up_task_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_follow_up_task_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_follow_up_task_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_follow_up_task_updated event","value":{"event":"contact_center.engagement_follow_up_task_updated","event_ts":1700001000456,"payload":{"account_id":"A1B2C3D4E5F6G7H8I9J0","object":{"task_id":"T1234567890","engagement_id":"E9876543210","user_id":"U1234567890","content":"Updated follow-up task content after speaking with the customer.","date_time_ms":"2026-03-24T17:05:12.456Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_downloaded":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_downloaded","description":"The **Inbox message downloaded** event is triggered when a message is downloaded.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message downloaded** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_downloadedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_downloaded` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_downloadedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_downloaded event","value":{"event":"contact_center.inbox_message_downloaded","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","download_type":"Recording","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_follow_up_task_created":{"post":{"tags":["Follow-up Tasks"],"summary":"contact_center.engagement_follow_up_task_created","description":"\nThe **Engagement follow-up task created** event is triggered when a follow-up task is created in an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement follow-up task created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_follow_up_task_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_follow_up_task_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_follow_up_task_createdEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_follow_up_task_created event","value":{"event":"contact_center.engagement_follow_up_task_created","event_ts":1700000000123,"payload":{"account_id":"A1B2C3D4E5F6G7H8I9J0","object":{"task_id":"T1234567890","engagement_id":"E9876543210","user_id":"U1234567890","content":"Follow up with the customer regarding their support request.","date_time_ms":"2026-03-24T16:30:45.123Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_reopened":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_reopened","description":"The **Inbox message reopened** event is triggered when a resolved message is reopened.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message reopened** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_reopenedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_reopened` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_reopenedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_reopened event","value":{"event":"contact_center.inbox_message_reopened","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.consumer_messaging_opt_out":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.consumer_messaging_opt_out","description":"The **Consumer messaging opt out** event is triggered when a consumer opts out of receiving messages from a Zoom Contact Center messaging channel.\n\nFor SMS, this event is triggered when the consumer sends a STOP keyword or a campaign-configured opt-out keyword in an SMS message.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n- A valid **Event Notification Endpoint URL**.\n- The **Consumer messaging opt out** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.consumer_messaging_opt_outWebhook","requestBody":{"description":"Webhook payload for the `contact_center.consumer_messaging_opt_out` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.consumer_messaging_opt_outEvent"},"examples":{"default":{"summary":"Example contact_center.consumer_messaging_opt_out event","value":{"event":"contact_center.consumer_messaging_opt_out","event_ts":1764754270736,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","sms":{"consumer_number":"+12090001111","contact_center_number":"+12090000000","campaign_id":"C1TGZWS"},"date_time_ms":"2025-12-03T09:31:10.735Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_conference_warm_invite_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_conference_warm_invite_executed","description":"The **Call Control Conference Warm Invite executed** event is triggered when starting a conference warm invitation by using [Command control of a user](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call Control Conference Warm Invite executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_conference_warm_invite_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_conference_warm_invite_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_conference_warm_invite_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_conference_warm_invite_executed event","value":{"event":"contact_center.call_control_conference_warm_invite_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","conference_id":"b765b61c-7dc8-4c95-b0b9-f2468b7187d1","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_disposition_set_unassigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_disposition_set_unassigned","description":"The **Queue disposition set unassigned** event is triggered when Disposition set is removed from the queue.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue disposition set unassigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_disposition_set_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_disposition_set_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_disposition_set_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_disposition_set_unassigned event","value":{"event":"contact_center.queue_disposition_set_unassigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","disposition_sets":[{"disposition_set_id":"W_VATTk_Q5aW6z5rZtBxAD","disposition_set_name":"My Disposition Set One"},{"disposition_set_id":"YUEZQivXRSq2YFOUkW3ctw","disposition_set_name":"My Disposition Set Two"}],"assign_type":"inbound","modified_by":"ukAAkZKfROKMSw1bj_RDFQ","date_time_ms":"2026-07-13T09:27:15.987Z","division_id":"f5c4ZOdARVu5VWQaWkQyrw","division_name":"My Division"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_supervisor_assigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_supervisor_assigned","description":"\nThe **Queue supervisor assigned** event is triggered when a supervisor is assigned to the queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**\n* The **Queue supervisor assigned** subscription enabled under the **Contact Center** event","operationId":"Contact_center.queue_supervisor_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_supervisor_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_supervisor_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_supervisor_assigned event","value":{"event":"contact_center.queue_supervisor_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_monitor_started":{"post":{"tags":["Supervisor Actions"],"summary":"contact_center.engagement_monitor_started","description":"\nThe **Monitoring started on an engagement** event is triggered when the user starts monitoring for an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**.\n  * The **Monitoring started on an engagement** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_monitor_startedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_monitor_started` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_monitor_startedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_monitor_started event","value":{"event":"contact_center.engagement_monitor_started","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","action_type":"barge","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"zeYjXoDOS_eV1QmTpj63PQ","queue_name":"My Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"monitoring_user_id":"KVTRVt3gQ2i-WjoUIjeZxd","monitoring_user_display_name":"Jane Doe","contact_center_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550101","consumer_display_name":"Jane Smith","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_monitor_ended":{"post":{"tags":["Supervisor Actions"],"summary":"contact_center.engagement_monitor_ended","description":"\nThe **Monitoring ended on an engagement** event is triggered when the user ends monitoring on an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Monitoring ended on an engagement** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_monitor_endedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_monitor_ended` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_monitor_endedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_monitor_ended event","value":{"event":"contact_center.engagement_monitor_ended","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","action_type":"barge","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"monitoring_user_id":"XVTRVt3gQ2i-WjoUIjeZxk","monitoring_user_display_name":"Jane Doe","contact_center_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550101","consumer_display_name":"Jane Smith","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_note_added":{"post":{"tags":["Notes"],"summary":"contact_center.engagement_note_added","description":"\nThe **Engagement note added** event is triggered when a user adds a note to an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement note added** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_note_addedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_note_added` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_note_addedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_note_added event","value":{"event":"contact_center.engagement_note_added","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"note_id":"W_VATTk_Q5aW6z5rZtBxAQ","note":"This is the example note content.","channel":"video","channel_source":"in_app_video","last_modified_time":"2022-05-23T14:15:57Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Doe","consumer_number":"+18005550101","date_time_ms":"2022-10-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","consumer_email":"janedoe@example.com"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.outbound_campaign_dialer_status":{"post":{"tags":["Campaigns"],"summary":"contact_center.outbound_campaign_dialer_status","description":"\nThe **Outbound campaign dialer status** event is triggered when an outbound campaign dialer is executed. \n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Outbound campaign dialer status** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.outbound_campaign_dialer_statusWebhook","requestBody":{"description":"Webhook payload for the `contact_center.outbound_campaign_dialer_status` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.outbound_campaign_dialer_statusEvent"},"examples":{"default":{"summary":"Example contact_center.outbound_campaign_dialer_status event","value":{"event":"contact_center.outbound_campaign_dialer_status","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","external_engagement_id":"ozyn5uh9Qgu10uYAqcXq4g","campaign_dialer_status":"consumer_answer","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_make_call_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_make_call_executed","description":"The **Call control make call executed** event is triggered when an engagement is created by using [Command control of a User](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call control make call executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_make_call_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_make_call_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_make_call_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_make_call_executed event","value":{"event":"contact_center.call_control_make_call_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","division_name":"EMEA Operations","division_id":"kV9aR7Jt2QmEXfBcUz4LpA"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_opt_out":{"post":{"tags":["Agent Actions"],"summary":"contact_center.user_opt_out","description":"\nThe **User opt out** event is triggered when a user opts out of a queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **User opt out** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_opt_outWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_opt_out` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_opt_outEvent"},"examples":{"default":{"summary":"Example contact_center.user_opt_out event","value":{"event":"contact_center.user_opt_out","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_resolved":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_resolved","description":"The **Inbox message resolved** event is triggered when an agent or supervisor resolves a voicemail.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message resolved** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_resolvedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_resolved` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_resolvedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_resolved event","value":{"event":"contact_center.inbox_message_resolved","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_invited":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_invited","description":"The **Engagement conference participant invited** event is triggered when a participant is invited to an engagement conference.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference participant invited** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_invitedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_invited` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_invitedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_invited event","value":{"event":"contact_center.engagement_conference_participant_invited","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+147923561723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fdsagfhjdskg","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+147923567632"}],"invited_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_canceled":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_canceled","description":"\nThe **User canceled a task reservation** event is triggered when a user cancels a task queue reservation.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **User canceled a task reservation** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_canceledWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_canceled` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_canceledEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_canceled event","value":{"event":"contact_center.task_reservation_canceled","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_consumer_sent_file":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.engagement_consumer_sent_file","description":"The **Engagement consumer sent file** event is triggered when the customer sends files.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement consumer sent file** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_consumer_sent_fileWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_consumer_sent_file` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_consumer_sent_fileEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_consumer_sent_file event","value":{"event":"contact_center.engagement_consumer_sent_file","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"messaging","channel_source":"sms","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Doe","files":[{"file_id":"Chh7WtzyTaa-PIvsSpfwmA","file_name":"My Image","file_size":1796,"file_type":"Image","download_url":"https://www.zoom.us/v2/contact_center/attachments/0AYFv9ePSsmPUSJYHorUWQ/download?type=messaging_attachment"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_created":{"post":{"tags":["Queues"],"summary":"contact_center.queue_created","description":"\nThe **Queue created** event is triggered when a task queue is created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_createdEvent"},"examples":{"default":{"summary":"Example contact_center.queue_created event","value":{"event":"contact_center.queue_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","queue_description":"This is an example queue.","dispositions_count":1,"disposition_sets_count":1,"channel_types":["chat"],"max_wait_time":50,"wrap_up_time":50,"max_engagement_in_queue":50,"short_abandon_enable":false,"short_abandon_threshold":50,"distribution_type":1,"distribution_duration_in_seconds":30,"connecting_media_id":"connectingAudioMp3","connecting_media_name":"My Connecting Media","transferring_media_id":"transferringAudioMp3","transferring_media_name":"My Transferring Media","holding_media_id":"holdingAudioMp3","holding_media_name":"My Holding Media","waiting_room_name":"My Waiting Room","waiting_room_id":"vPtSZOzBSLWMiorssYWTZw","message_accept":"manual","wrap_up_expiration":true,"overflow_to_goodbye_message":true,"overflow_to_cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","overflow_to_flow_id":"psjHGHrHQbaX8Zk7ldc81Q","overflow_to_inbox_id":"cMH8RJA0QsyJBCWIFbWfBQ","auto_close_message":"This chat has been auto-closed due to inactivity.","auto_close_message_enabled":true,"auto_close_timeout":10,"auto_close_alert_message":"Chat will auto-close soon if you don’t reply","auto_close_alert_message_enabled":true,"auto_close_alert_message_time":10,"recording_storage_location":"us","service_level_threshold_in_seconds":10,"service_level_exclude_short_abandoned_calls":true,"service_level_exclude_long_abandoned_calls":true,"service_level_exclude_abandoned_quit_engagements":true,"service_level_target_in_percentage":80,"queue_created_time":"2022-02-15T09:27:15.987Z","date_time_ms":"2022-02-15T09:27:15.988Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_opened":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_opened","description":"The **Inbox message opened** event is triggered when an agent or supervisor plays the voicemail recording or views the transcript.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message opened** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_openedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_opened` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_openedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_opened event","value":{"event":"contact_center.inbox_message_opened","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_transcript_completed":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_transcript_completed","description":"\nThe **Recording transcript completed** event is triggered when an engagement's recording transcript is completed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording transcript completed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_transcript_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_transcript_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_transcript_completedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_transcript_completed event","value":{"event":"contact_center.recording_transcript_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl11","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","recording_start_time_ms":"2022-02-15T08:12:15.986Z","recording_end_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","recording_duration":150,"flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","transcript_url":"https://api.zoom.us/v2/contact_center/recording/transcripts/download/ghyetrjj_sdfsdgfkdjfl111?type=voice","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"sFvHUPCcWSby7tIyEc6QMZg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.business_hours_created":{"post":{"tags":["Operating Hours"],"summary":"contact_center.business_hours_created","description":"\nThe **Business hours created** event is triggered when the business hours are created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Business hours created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.business_hours_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.business_hours_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.business_hours_createdEvent"},"examples":{"default":{"summary":"Example contact_center.business_hours_created event","value":{"event":"contact_center.business_hours_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"business_hour_id":"66ZjSQ7YTOescnINN_4vog","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","business_hour_name":"My Business Hours","business_hour_description":"This is an example business hours","timezone":"America/New_York","account_default":true,"hours":{"hour_type":1,"custom_hours":[{"day_of_week":1,"custom_hour_type":1,"custom_hour_ranges":[{"start_time":"09:00","end_time":"18:00"}]}]},"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_canceled":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_canceled","description":"The **Engagement conference participant canceled** event is triggered when a participant's conference invitation is canceled.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference participant canceled** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_canceledWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_canceled` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_canceledEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_canceled event","value":{"event":"contact_center.engagement_conference_participant_canceled","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+1479235161723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fhgdashjkgfds","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+1479213567632"}],"canceled_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_disposition_assigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_disposition_assigned","description":"The **Queue disposition assigned** event is triggered when Disposition is assigned to the queue.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue disposition assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_disposition_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_disposition_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_disposition_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_disposition_assigned event","value":{"event":"contact_center.queue_disposition_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","dispositions":[{"disposition_id":"3mKdQvXTRC-hqPzL9scLLQ","disposition_name":"Resolved"},{"disposition_id":"Rk2ZQmXVSY6t8FLWpNc9jw","disposition_name":"Escalated"}],"assign_type":"inbound","modified_by":"ukAAkZKfROKMSw1bj_RDFQ","date_time_ms":"2026-07-13T09:27:15.987Z","division_id":"f5c4ZOdARVu5VWQaWkQyrw","division_name":"My Division"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_paused":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_paused","description":"\nThe **Recording paused** event is triggered when an engagement's recording is paused.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording paused** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_pausedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_paused` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_pausedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_paused event","value":{"event":"contact_center.recording_paused","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl111","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","recording_start_time_ms":"2022-02-15T08:12:15.987Z","date_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_supervisor_unassigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_supervisor_unassigned","description":"\nThe **Queue supervisor unassigned** event is triggered when a supervisor is removed from the queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**\n  * The **Queue supervisor unassigned** subscription enabled under the **Contact Center** event","operationId":"Contact_center.queue_supervisor_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_supervisor_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_supervisor_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_supervisor_unassigned event","value":{"event":"contact_center.queue_supervisor_unassigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_updated":{"post":{"tags":["Users"],"summary":"contact_center.user_updated","description":"\nThe **User updated** event is triggered when a user is updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.user_updated event","value":{"event":"contact_center.user_updated","event_ts":1626230691572,"payload":{"account_id":"Mt6sv4u0TAyPkwgsL2lxiA","object":{"date_time_ms":"2022-02-15T09:27:15.987Z","user_id":"giudgf_4576385jsdhfsfsd","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","updates":{"role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","status_id":"2","status_name":"Not Ready","sub_status_id":"109","sub_status_name":"Whispering","client_integration":"Salesforce","user_access":"active","country_iso_code":"US","channel_settings":{"multi_channel_engagements":{"enable":true,"max_agent_load":50,"email_max_agent_load":50},"concurrent_message_capacity":4,"concurrent_email_capacity":20,"messaging_occupied":true,"email_occupied":true},"emergency_calling":true,"user_intents":[{"intent_id":"OlK7lczzT_e7h6p1Q6wGdg","intent_group_id":"Ql3qxUWXSHes4PmcOmzyOg"}],"user_package":{"package_name":"essentials"},"user_add_ons_plans":[{"add_ons_plan_name":"ai_expert_assist"}],"external_url":{"enable":true,"external_launch_url":"https://zoom.us"}}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_rejected":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_rejected","description":"The **Engagement conference participant rejected** event is triggered when a participant rejects an invitation to join the engagement conference.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference participant rejected** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_rejectedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_rejected` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_rejectedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_rejected event","value":{"event":"contact_center.engagement_conference_participant_rejected","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+147923561723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fhgdashjkgfds","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+147923567632"}],"rejecting_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_muted":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_muted","description":"\nThe **Engagement user muted** event is triggered when a user goes on mute or is muted in an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement user muted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_mutedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_muted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_mutedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_muted event","value":{"event":"contact_center.engagement_user_muted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_unmuted":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_unmuted","description":"\nThe **Engagement user unmuted** event is triggered when a user comes off of mute in an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement user unmuted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_unmutedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_unmuted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_unmutedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_unmuted event","value":{"event":"contact_center.engagement_user_unmuted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_phone_numbers_assigned":{"post":{"tags":["Users"],"summary":"contact_center.user_phone_numbers_assigned","description":"\nThe **User phone numbers assigned** event is triggered when phone numbers are assigned to a user.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User phone numbers assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_phone_numbers_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_phone_numbers_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_phone_numbers_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.user_phone_numbers_assigned event","value":{"event":"contact_center.user_phone_numbers_assigned","event_ts":1626230691572,"payload":{"account_id":"Mt6sv4u0TAyPkwgsL2lxiA","object":{"date_time_ms":"2022-02-15T09:27:15.987Z","user_id":"giudgf_4576385jsdhfsfsd","display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"user_email":"johndoe@example.com","role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","phone_numbers":[{"phone_number":"+18005551212","phone_number_id":"OlK7lczzT_e7h6p1Q6wGdg"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_wrap_up_started":{"post":{"tags":["Wrap Up"],"summary":"contact_center.engagement_wrap_up_started","description":"\nThe **Engagement wrap up started** event is triggered when a wrap up starts for an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification endpoint URL**.\n* The **Engagement wrap up started** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_wrap_up_startedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_wrap_up_started` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_wrap_up_startedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_wrap_up_started event","value":{"event":"contact_center.engagement_wrap_up_started","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550100","date_time_ms":"2022-06-14T15:56:53.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","consumer_email":"janedoe@example.com"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.closure_updated":{"post":{"tags":["Operating Hours"],"summary":"contact_center.closure_updated","description":"\nThe **Closure updated** event is triggered when the closure is updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Closure updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.closure_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.closure_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.closure_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.closure_updated event","value":{"event":"contact_center.closure_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"closure_set_id":"Ixo-Na0bRfCyQ4q2lAryDw","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","updates":{"closure_set_name":"My Updated Closure Set","closure_set_description":"This is an example closure set updated.","timezone":"America/New_York","account_default":true,"closures":[{"closure_id":"eedtNa0bRfCffrd2lAryDw","closure_name":"New Year","closure_hour_type":1,"start_time":"2023-01-01T00:00:00Z","end_time":"2023-02-01T23:59:59Z","recurring_frequency":0,"recurring_frequency_type":1,"recurring_month":1,"recurring_week_interval":1,"recurring_days_of_week":[1]}]},"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_messaging_transcript_completed":{"post":{"tags":["Transcriptions"],"summary":"contact_center.engagement_messaging_transcript_completed","description":"\nThe **Messaging transcript completed** event is triggered when an engagement messaging transcript is completed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* Enable the **Messaging transcript completed** subscription under the **Contact Center** event.","operationId":"Contact_center.engagement_messaging_transcript_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_messaging_transcript_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_messaging_transcript_completedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_messaging_transcript_completed event","value":{"event":"contact_center.engagement_messaging_transcript_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"SbgQTc2zS1ieFuCi5tXG6g","engagement_direction":"inbound","channel":"messaging","channel_source":"web_chat","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","transcript_url":"https://api.zoom.us/v2/contact_center/engagements/transcripts/download/SbgQTc2zS1ieFuCi5tXG6g","date_time_ms":"2023-10-15T08:12:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_deleted":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_deleted","description":"\nThe **Recording deleted** event is triggered when an engagement's recording is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_deleted event","value":{"event":"contact_center.recording_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl11","date_time_ms":"2023-03-30T14:15:57.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_agent_unassigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_agent_unassigned","description":"\nThe **Queue agent unassigned** event is triggered when an agent is removed from the queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**\n  * The **Queue agent unassigned** subscription enabled under the **Contact Center** event","operationId":"Contact_center.queue_agent_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_agent_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_agent_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_agent_unassigned event","value":{"event":"contact_center.queue_agent_unassigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_completed":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_completed","description":"\nThe **Engagement transfer completed** event is triggered when an engagement transfer is completed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer completed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_completedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_completed event","value":{"event":"contact_center.engagement_transfer_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","transfer_to_flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","transfer_to_flow_name":"My Transfer Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","transfer_to_number":"+18005550110","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_updated":{"post":{"tags":["Teams"],"summary":"contact_center.team_updated","description":"The **Team updated** event is triggered when a team is updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.team_updated event","value":{"event":"contact_center.team_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","team_name":"My Team","team_description":"This is the updated sales team","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-02-16T09:27:15.988Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_dtmf_sent":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_dtmf_sent","description":"\nThe **Engagement user DTMF sent** event is triggered when a user uses dual tone multi-frequency (DTMF) in an engagement.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement user DTMF sent** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_dtmf_sentWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_dtmf_sent` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_dtmf_sentEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_dtmf_sent event","value":{"event":"contact_center.engagement_user_dtmf_sent","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2022-02-15T09:27:15.987Z","dtmf_input":"*1234"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_inbound_sla_updated":{"post":{"tags":["Queues"],"summary":"contact_center.queue_inbound_sla_updated","description":"\nThe **Queue inbound sla updated** event is triggered when the queue's inbound service level is updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Queue inbound sla updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_inbound_sla_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_inbound_sla_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_inbound_sla_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_inbound_sla_updated event","value":{"event":"contact_center.queue_inbound_sla_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"date_time_ms":"2024-02-15T09:27:15.987Z","cc_queue_id":"zeYjXoDOS_eV1QmTpj63PQ","updates":{"service_level_threshold_in_seconds":15,"service_level_exclude_short_abandoned_calls":true,"service_level_exclude_long_abandoned_calls":true,"service_level_exclude_abandoned_quit_engagements":true,"service_level_target_in_percentage":80},"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_consumer_sent_message":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.engagement_consumer_sent_message","description":"\nThe **Engagement consumer sent message** event is triggered when a consumer sends a message.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement consumer sent message** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_consumer_sent_messageWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_consumer_sent_message` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_consumer_sent_messageEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_consumer_sent_message event","value":{"event":"contact_center.engagement_consumer_sent_message","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"messaging","channel_source":"sms","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Doe","message_text":"How can I help you?","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_consumer_notified":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.engagement_consumer_notified","description":"\nThe **Engagement consumer notified** event is triggered when an agent sends an invite link to or calls a consumer in a video or voice engagement, and the consumer has yet to respond.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement consumer notified** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_consumer_notifiedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_consumer_notified` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_consumer_notifiedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_consumer_notified event","value":{"event":"contact_center.engagement_consumer_notified","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"web_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Doe","consumer_invite_number":"+18005550101","consumer_invite_email":"janedoe@example.com","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_stopped":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_stopped","description":"\nThe **Recording stopped** event is triggered when an engagement's recording is stopped.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording stopped** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_stoppedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_stopped` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_stoppedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_stopped event","value":{"event":"contact_center.recording_stopped","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl111","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","recording_start_time_ms":"2022-02-15T08:12:15.986Z","date_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_deleted":{"post":{"tags":["Users"],"summary":"contact_center.user_deleted","description":"\nThe **User deleted** event is triggered when a user is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.user_deleted event","value":{"event":"contact_center.user_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"date_time_ms":"2023-03-01T00:00:00.987Z","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_deleted":{"post":{"tags":["Tasks"],"summary":"contact_center.task_deleted","description":"\nThe **Task deleted** event is triggered when a task is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Task deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.task_deleted event","value":{"event":"contact_center.task_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","task_status":"pending","flow_name":"My Flow","channel_id":"ZTCBB294D00C3B3B7D6C74777FF24FA937B","channel_name":"video","task_priority":10,"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_wrap_up_ended":{"post":{"tags":["Wrap Up"],"summary":"contact_center.engagement_wrap_up_ended","description":"\nThe **Engagement wrap up ended** event is triggered when a wrap up ends for an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification endpoint URL**.\n* The **Engagement wrap up ended** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_wrap_up_endedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_wrap_up_ended` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_wrap_up_endedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_wrap_up_ended event","value":{"event":"contact_center.engagement_wrap_up_ended","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550100","date_time_ms":"2022-06-14T15:56:53.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","consumer_email":"janedoe@example.com"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_timeout":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_timeout","description":"The **Engagement conference participant timeout** event is triggered when a participant's conference invitation times out.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference participant timeout** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_timeoutWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_timeout` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_timeoutEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_timeout event","value":{"event":"contact_center.engagement_conference_participant_timeout","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+147923561723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fhgdashjkgfds","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+147923567632"}],"timed_out_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_hold":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_hold","description":"\nThe **Engagement user hold** event is triggered when a user goes on hold in an engagement.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement user hold** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_holdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_hold` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_holdEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_hold event","value":{"event":"contact_center.engagement_user_hold","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"in_app_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_rejected":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_rejected","description":"\nThe **Engagement transfer rejected** event is triggered when an engagement transfer is rejected.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer rejected** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_rejectedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_rejected` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_rejectedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_rejected event","value":{"event":"contact_center.engagement_transfer_rejected","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"pqMF_dhFSMzBKIZZM6MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Smith","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Smith","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"John Doe","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_status_changed":{"post":{"tags":["Agent Actions"],"summary":"contact_center.user_status_changed","description":"\nThe **User status changed** event is triggered when a user status is changed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **User status changed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_status_changedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_status_changed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_status_changedEvent"},"examples":{"default":{"summary":"Example contact_center.user_status_changed event","value":{"event":"contact_center.user_status_changed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"previous_status_id":"2","previous_status_name":"Not Ready","previous_sub_status_id":"20","previous_sub_status_name":"Break","current_status_id":"2","current_status_name":"Not Ready","current_sub_status_id":"21","current_sub_status_name":"Meal","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_updated":{"post":{"tags":["Tasks"],"summary":"contact_center.task_updated","description":"\nThe **Task updated** event is triggered when a task is updated.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Task updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.task_updated event","value":{"event":"contact_center.task_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","task_status":"pending","flow_name":"My Flow","channel_id":"ZTCBB294D00C3B3B7D6C74777FF24FA937B","channel_name":"video","task_priority":10,"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_resumed":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_resumed","description":"\nThe **Recording resumed** event is triggered when an engagement's recording is resumed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording resumed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_resumedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_resumed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_resumedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_resumed event","value":{"event":"contact_center.recording_resumed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl111","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","recording_start_time_ms":"2022-02-15T08:12:15.987Z","date_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_disposition_added":{"post":{"tags":["Dispositions"],"summary":"contact_center.engagement_disposition_added","description":"\nThe **Engagement disposition added** event is triggered when a user completes a disposition for the engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement disposition added** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_disposition_addedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_disposition_added` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_disposition_addedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_disposition_added event","value":{"event":"contact_center.engagement_disposition_added","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"disposition_id":"W_VATTk_Q5aW6z5rZtBxAQ","disposition_name":"My disposition","disposition_description":"This is an example disposition.","status":"inactive","last_modified_time":"2021-12-03T05:07:46Z","modified_by":"IGTRVt3gQ2i-WjoUIjeZxw","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","channel":"video","channel_source":"in_app_video","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Doe","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","consumer_email":"janedoe@example.com"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.asset_created":{"post":{"tags":["Asset Library"],"summary":"contact_center.asset_created","description":"\nThe **Asset created** event is triggered when a new asset is created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Asset created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.asset_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.asset_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.asset_createdEvent"},"examples":{"default":{"summary":"Example contact_center.asset_created event","value":{"event":"contact_center.asset_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"asset_id":"WkdWelkzSnBjSFJwYjI0PQ11","asset_name":"My Asset","asset_description":"This is an example asset.","asset_type":"audio","asset_language_code":"en-US","asset_items":[{"asset_item_id":"beYjXoDOS_eV1QmTpj63PQ","asset_item_name":"My Asset Item","asset_item_language":"en-US","is_default":true,"asset_item_file_url":"https://file.zoom.us/example.mp3","asset_item_content":"My Asset Item Content","asset_item_voice":"Joanna"}],"category_id":"bnGEj1yrRb6qlNMvyMK08g","category_name":"My Category","modified_by":"IGTRVt3gQ2i-WjoUIjeZxw","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_members_unassigned":{"post":{"tags":["Teams"],"summary":"contact_center.team_members_unassigned","description":"The **Team members unassigned** event is triggered when supervisors or agents are unassigned from a team.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team members unassigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_members_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_members_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_members_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.team_members_unassigned event","value":{"event":"contact_center.team_members_unassigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","user_ids":["IGTRVt3gQ2i-WjoUIjeZxw","T_X0vrroQPO4UwXGNeBS8A"],"team_role":"supervisor","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-02-16T09:27:15.987Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_disposition_set_assigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_disposition_set_assigned","description":"The **Queue disposition set assigned** event is triggered when Disposition set is assigned to the queue.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue disposition set assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_disposition_set_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_disposition_set_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_disposition_set_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_disposition_set_assigned event","value":{"event":"contact_center.queue_disposition_set_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","disposition_sets":[{"disposition_set_id":"W_VATTk_Q5aW6z5rZtBxAD","disposition_set_name":"My Disposition Set One"},{"disposition_set_id":"YUEZQivXRSq2YFOUkW3ctw","disposition_set_name":"My Disposition Set Two"}],"assign_type":"inbound","modified_by":"ukAAkZKfROKMSw1bj_RDFQ","date_time_ms":"2026-07-13T09:27:15.987Z","division_id":"f5c4ZOdARVu5VWQaWkQyrw","division_name":"My Devision"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_answer_call_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_answer_call_executed","description":"The **Call control answer call executed** event is triggered when a call is answered by using [Command control of a user](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call control answer call executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_answer_call_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_answer_call_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_answer_call_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_answer_call_executed event","value":{"event":"contact_center.call_control_answer_call_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_deleted":{"post":{"tags":["Teams"],"summary":"contact_center.team_deleted","description":"The **Team deleted** event is triggered when a team is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.team_deleted event","value":{"event":"contact_center.team_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","team_name":"Sales Team","team_description":"This is the sales team","parent_team_id":"PZy04MG_Q7Gytg9k7CVU6w","parent_team_name":"Online sales team","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-02-15T09:27:15.988Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_end_call_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_end_call_executed","description":"The **Call control end call executed** event is triggered when a call is ended by using [Command control of a user](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call control end call executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_end_call_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_end_call_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_end_call_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_end_call_executed event","value":{"event":"contact_center.call_control_end_call_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","division_name":"EMEA Operations","division_id":"kV9aR7Jt2QmEXfBcUz4LpA"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.cx_engagement_end_data_ready":{"post":{"tags":["Reports V2 (CX Analytics)"],"summary":"contact_center.cx_engagement_end_data_ready","description":"The **CX Engagement End Data Ready** event is triggered when all post-engagement data is available for the CX report.\n\nFor full engagement details, use the corresponding [**List historical engagement log data​**](/docs/api/contact-center/#tag/reports-v2cx-analytics/get/contact_center/analytics/log/historical/engagement) API to retrieve the data.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **CX Engagement End Data Ready** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.cx_engagement_end_data_readyWebhook","requestBody":{"description":"Webhook payload for the `contact_center.cx_engagement_end_data_ready` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.cx_engagement_end_data_readyEvent"},"examples":{"default":{"summary":"Example contact_center.cx_engagement_end_data_ready event","value":{"event":"contact_center.cx_engagement_end_data_ready","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"video","start_time":"2023-05-01T09:25:18.264Z","date_time_ms":"2023-05-01T09:27:15.987Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_upgrade_expired":{"post":{"tags":["Upgrade"],"summary":"contact_center.engagement_upgrade_expired","description":"The **Engagement Upgrade Expired** event is triggered when a Contact Center **voice or messaging** engagement being upgraded to video is expired.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* Enable the **Engagement Upgrade Expired** subscription under the **Contact Center** event.","operationId":"Contact_center.engagement_upgrade_expiredWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_upgrade_expired` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_upgrade_expiredEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_upgrade_expired event","value":{"event":"contact_center.engagement_upgrade_expired","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"messaging","channel_source":"sms","upgrade_to_channel":"video","upgrade_to_channel_source":"in_app_video","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"Jane Smith","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"sFvHUPCcWSby7tIyEc6QMZg","consumer_number":"+18005550100","consumer_display_name":"John Smith"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_consumer_ended":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.engagement_consumer_ended","description":"\nThe **Engagement consumer ended** event is triggered when a consumer ends an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement consumer ended** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_consumer_endedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_consumer_ended` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_consumer_endedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_consumer_ended event","value":{"event":"contact_center.engagement_consumer_ended","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Doe","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_deleted":{"post":{"tags":["Queues"],"summary":"contact_center.queue_deleted","description":"\nThe **Queue deleted** event is triggered when a task queue is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_deleted event","value":{"event":"contact_center.queue_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","queue_description":"This is an example queue.","dispositions_count":1,"disposition_sets_count":1,"channel_types":["chat"],"max_wait_time":50,"wrap_up_time":50,"max_engagement_in_queue":50,"short_abandon_enable":false,"short_abandon_threshold":50,"distribution_type":1,"distribution_duration_in_seconds":30,"connecting_media_id":"connectingAudioMp3","connecting_media_name":"My Connecting Media","transferring_media_id":"transferringAudioMp3","transferring_media_name":"My Transferring Media","holding_media_id":"holdingAudioMp3","holding_media_name":"My Holding Media","waiting_room_name":"My Waiting Room","waiting_room_id":"vPtSZOzBSLWMiorssYWTZw","message_accept":"manual","wrap_up_expiration":true,"overflow_to_goodbye_message":true,"overflow_to_cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","overflow_to_flow_id":"psjHGHrHQbaX8Zk7ldc81Q","overflow_to_inbox_id":"cMH8RJA0QsyJBCWIFbWfBQ","auto_close_message":"This chat has been auto-closed due to inactivity.","auto_close_message_enabled":true,"auto_close_timeout":10,"auto_close_alert_message":"Chat will auto-close soon if you don’t reply","auto_close_alert_message_enabled":true,"auto_close_alert_message_time":10,"recording_storage_location":"us","service_level_threshold_in_seconds":10,"service_level_exclude_short_abandoned_calls":true,"service_level_exclude_long_abandoned_calls":true,"service_level_exclude_abandoned_quit_engagements":true,"service_level_target_in_percentage":80,"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.business_hours_updated":{"post":{"tags":["Operating Hours"],"summary":"contact_center.business_hours_updated","description":"\nThe **Business hours updated** event is triggered when the business hours are updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Business hours updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.business_hours_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.business_hours_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.business_hours_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.business_hours_updated event","value":{"event":"contact_center.business_hours_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"business_hour_id":"66ZjSQ7YTOescnINN_4vog","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","updates":{"business_hour_name":"My Updated Business Hours","business_hour_description":"This is an example business hours updated.","timezone":"America/New_York","account_default":true,"hours":{"hour_type":1,"custom_hours":[{"day_of_week":1,"custom_hour_type":1,"custom_hour_ranges":[{"start_time":"09:00","end_time":"18:00"}]}]},"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_hold_call_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_hold_call_executed","description":"The **Call control hold call executed event** is triggered when an active call is placed on hold by using [Command control of a user](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call control hold call executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_hold_call_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_hold_call_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_hold_call_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_hold_call_executed event","value":{"event":"contact_center.call_control_hold_call_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_agent_assigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_agent_assigned","description":"\nThe **Queue agent assigned** event is triggered when an agent is assigned to the queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**\n  * The **Queue agent assigned** subscription enabled under the **Contact Center** event","operationId":"Contact_center.queue_agent_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_agent_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_agent_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_agent_assigned event","value":{"event":"contact_center.queue_agent_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_joined":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_joined","description":"The **Engagement conference participant joined** event is triggered when the participant joins an engagement conference.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference paricipant joined** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_joinedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_joined` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_joinedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_joined event","value":{"event":"contact_center.engagement_conference_participant_joined","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+147923561723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fhgdashjkgfds","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+147923567632"},{"participant_user_id":"ppsafdjsahfdag","participant_display_name":"Payne Miller","participant_role":"invitee"}],"joining_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.business_hours_deleted":{"post":{"tags":["Operating Hours"],"summary":"contact_center.business_hours_deleted","description":"\nThe **Business hours deleted** event is triggered when the business hours are deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Business hours deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.business_hours_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.business_hours_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.business_hours_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.business_hours_deleted event","value":{"event":"contact_center.business_hours_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"business_hour_id":"66ZjSQ7YTOescnINN_4vog","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_completed":{"post":{"tags":["Tasks"],"summary":"contact_center.task_completed","description":"\nThe **Task completed** event is triggered when a user completes a task.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Task completed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_completedEvent"},"examples":{"default":{"summary":"Example contact_center.task_completed event","value":{"event":"contact_center.task_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","task_status":"completed","flow_name":"My Flow","channel_id":"ZTCBB294D00C3B3B7D6C74777FF24FA937B","channel_name":"video","task_priority":0,"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_deleted":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_deleted","description":"The **Inbox message deleted** event is triggered when an agent or supervisor soft deletes or hard deletes a voicemail.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_deleted event","value":{"event":"contact_center.inbox_message_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550101","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","delete_type":"Soft delete","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_created":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_created","description":"\nThe **User created a task reservation** event is triggered when a user creates a task queue reservation.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **User created a task reservation** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_createdEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_created event","value":{"event":"contact_center.task_reservation_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"outbound","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.sms_status":{"post":{"tags":["SMS"],"summary":"contact_center.sms_status","description":"The **SMS status** event is triggered when an SMS message is sent by using the [Send an SMS](/docs/api/contact-center/#tag/sms/post/contact_center/sms). The receipt indicates whether the SMS was actually delivered to the consumer.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **SMS status** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.sms_statusWebhook","requestBody":{"description":"Webhook payload for the `contact_center.sms_status` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.sms_statusEvent"},"examples":{"default":{"summary":"Example contact_center.sms_status event","value":{"event":"contact_center.sms_status","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"message_id":"BW-JuqWVQ623CI4Q8yQK0Q","contact_center_number":"+18005550100","consumer_number":"+18005550101","status":"delivered","date_time_ms":"2022-02-15T09:27:15.321Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.closure_created":{"post":{"tags":["Operating Hours"],"summary":"contact_center.closure_created","description":"\nThe **Closure created** event is triggered when the closure is created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Closure created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.closure_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.closure_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.closure_createdEvent"},"examples":{"default":{"summary":"Example contact_center.closure_created event","value":{"event":"contact_center.closure_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"closure_set_id":"Ixo-Na0bRfCyQ4q2lAryDw","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","closure_set_name":"My Closure Set","closure_set_description":"This is an example closure set.","timezone":"America/New_York","account_default":true,"closures":[{"closure_id":"eedtNa0bRfCffrd2lAryDw","closure_name":"New Year","closure_hour_type":1,"start_time":"2023-01-01T00:00:00Z","end_time":"2023-02-01T23:59:59Z","recurring_frequency":0,"recurring_frequency_type":1,"recurring_month":1,"recurring_week_interval":1,"recurring_days_of_week":[1]}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_canceled":{"post":{"tags":["Tasks"],"summary":"contact_center.task_canceled","description":"\nThe **Task canceled** event is triggered when a user cancels an assigned task.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Task canceled** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_canceledWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_canceled` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_canceledEvent"},"examples":{"default":{"summary":"Example contact_center.task_canceled event","value":{"event":"contact_center.task_canceled","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","task_status":"canceled","cancel_reason":"abandoned","flow_name":"My Flow","channel_id":"ZTCBB294D00C3B3B7D6C74777FF24FA937B","channel_name":"video","task_priority":10,"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.legacy_engagement_end_data_ready":{"post":{"tags":["Engagements"],"summary":"contact_center.legacy_engagement_end_data_ready","description":"The **Legacy Engagement End Data Ready** event is triggered when all post-engagement data is available from the Engagement APIs.\n\nFor full engagement details, use the corresponding [**Get an engagement**](/docs/api/contact-center/#tag/engagements/get/contact_center/engagements/{engagementId}) API or the [**List engagements**](/docs/api/contact-center/#tag/engagements/get/contact_center/engagements) API to retrieve the data.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Legacy Engagement End Data Ready** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.legacy_engagement_end_data_readyWebhook","requestBody":{"description":"Webhook payload for the `contact_center.legacy_engagement_end_data_ready` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.legacy_engagement_end_data_readyEvent"},"examples":{"default":{"summary":"Example contact_center.legacy_engagement_end_data_ready event","value":{"event":"contact_center.legacy_engagement_end_data_ready","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"video","start_time":"2023-05-01T09:25:18.264Z","date_time_ms":"2023-05-01T09:27:15.987Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_upgrade_completed":{"post":{"tags":["Upgrade"],"summary":"contact_center.engagement_upgrade_completed","description":"The **Engagement Upgrade Completed** event is triggered when a Contact Center **voice** engagement being upgraded to video is completed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* Enable the **Engagement Upgrade Completed** subscription under the **Contact Center** event.","operationId":"Contact_center.engagement_upgrade_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_upgrade_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_upgrade_completedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_upgrade_completed event","value":{"event":"contact_center.engagement_upgrade_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"messaging","channel_source":"sms","upgrade_to_channel":"video","upgrade_to_channel_source":"in_app_video","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"sFvHUPCcWSby7tIyEc6QMZg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_started":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_started","description":"\nThe **Recording started** event is triggered when an engagement's recording is started.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording started** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_startedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_started` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_startedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_started event","value":{"event":"contact_center.recording_started","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl111","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","date_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.consumer_messaging_opt_in":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.consumer_messaging_opt_in","description":"The **Consumer messaging opt in** event is triggered when a consumer opts in to receiving messages from a Zoom Contact Center messaging channel.\n\nFor SMS, this event is triggered when:\n\n  - The consumer sends a START keyword or a campaign-configured opt-in keyword in an SMS message.\n  - The campaign is configured to automatically opt in consumers when they send an inbound SMS message.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Consumer messaging opt in** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.consumer_messaging_opt_inWebhook","requestBody":{"description":"Webhook payload for the `contact_center.consumer_messaging_opt_in` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.consumer_messaging_opt_inEvent"},"examples":{"default":{"summary":"Example contact_center.consumer_messaging_opt_in event","value":{"event":"contact_center.consumer_messaging_opt_in","event_ts":1764754270736,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","sms":{"consumer_number":"+12090001111","contact_center_number":"+12090000000","campaign_id":"C1TGZWS"},"date_time_ms":"2025-12-03T09:31:10.735Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.closure_deleted":{"post":{"tags":["Operating Hours"],"summary":"contact_center.closure_deleted","description":"\nThe **Closure deleted** event is triggered when the closure is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Closure deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.closure_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.closure_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.closure_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.closure_deleted event","value":{"event":"contact_center.closure_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"closure_set_id":"Ixo-Na0bRfCyQ4q2lAryDw","modified_by":"a4sduuiQ7sdfrrtINNsepp","date_time_ms":"2023-03-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_login":{"post":{"tags":["Agent Actions"],"summary":"contact_center.user_login","description":"\nThe **User login** event is triggered when a user logs in to Contact Center.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **User login** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_loginWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_login` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_loginEvent"},"examples":{"default":{"summary":"Example contact_center.user_login event","value":{"event":"contact_center.user_login","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_canceled":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_canceled","description":"The **Engagement conference canceled** event is triggered when an engagement conference is canceled.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement Conference Canceled** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_canceledWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_canceled` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_canceledEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_canceled event","value":{"event":"contact_center.engagement_conference_canceled","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My Flow","flow_number":"+148087823321","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_skills_assigned":{"post":{"tags":["Users"],"summary":"contact_center.user_skills_assigned","description":"\nThe **User skills assigned** event is triggered when skills are assigned to a user.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User skills assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_skills_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_skills_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_skills_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.user_skills_assigned event","value":{"event":"contact_center.user_skills_assigned","event_ts":1626230691572,"payload":{"account_id":"Mt6sv4u0TAyPkwgsL2lxiA","object":{"date_time_ms":"2022-02-15T09:27:15.987Z","user_id":"giudgf_4576385jsdhfsfsd","display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"user_email":"johndoe@example.com","role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","skills":[{"skill_id":"s0pP7Z_AcR_6xUiAS2SLE1g"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_sent_file":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_sent_file","description":"\nThe **Engagement user sent file** event is triggered when a user sends files.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement user sent file** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_sent_fileWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_sent_file` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_sent_fileEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_sent_file event","value":{"event":"contact_center.engagement_user_sent_file","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"messaging","channel_source":"sms","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","files":[{"file_id":"Chh7WtzyTaa-PIvsSpfwmA","file_name":"My Image","file_size":1796,"file_type":"Image","download_url":"https://www.zoom.us/v2/contact_center/attachments/0AYFv9ePSsmPUSJYHorUWQ/download?type=messaging_attachment"}]}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_consumer_answered":{"post":{"tags":["Consumer Actions"],"summary":"contact_center.engagement_consumer_answered","description":"\nThe **Engagement consumer answered** event is triggered when the consumer answers a voice or video engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement consumer answered** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_consumer_answeredWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_consumer_answered` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_consumer_answeredEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_consumer_answered event","value":{"event":"contact_center.engagement_consumer_answered","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"web_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550101","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Doe","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_ended":{"post":{"tags":["Engagements"],"summary":"contact_center.engagement_ended","description":"The **Engagement ended** event is triggered when the engagement is ended.\n\nAn engagement is available via the [Get Engagement API](/docs/api/contact-center/#tag/engagements/get/contact_center/engagements/{engagementId}) once is completed processing, not immediately when is has ended. This API may return an empty response while the data is persisting.\n\nYou may need to retry this request for up to 1 minute to get engagement details, if querying shortly after an `engagement_ended webhook` event is received. Consider using a backoff between retries to avoid rate limiting.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement ended** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_endedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_ended` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_endedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_ended event","value":{"event":"contact_center.engagement_ended","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"video","channel_source":"in_app_video","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","date_time_ms":"2023-05-01T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_opt_in":{"post":{"tags":["Agent Actions"],"summary":"contact_center.user_opt_in","description":"\nThe **User opt in** event is triggered when a user opts in to a queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **User opt in** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_opt_inWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_opt_in` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_opt_inEvent"},"examples":{"default":{"summary":"Example contact_center.user_opt_in event","value":{"event":"contact_center.user_opt_in","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_timeout":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_timeout","description":"\nThe **Engagement transfer timeout** event is triggered when an engagement transfer times out.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer timeout** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_timeoutWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_timeout` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_timeoutEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_timeout event","value":{"event":"contact_center.engagement_transfer_timeout","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"pqMF_dhFSMzBKIZZM6MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Smith","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"John Doe","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_completed":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_completed","description":"\nThe **Recording completed** event is triggered when an engagement's recording is completed.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording completed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_completedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_completed event","value":{"event":"contact_center.recording_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl11","engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","recording_start_time_ms":"2022-02-15T08:12:15.986Z","recording_end_time_ms":"2022-02-15T09:27:15.987Z","recording_type":"on_demand","recording_duration":150,"flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","owner_id":"IGTRVt3gQ2i-WjoUIjeZxw","owner_name":"John Smith","owner_type":"user","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550100","consumer_display_name":"Jane Doe"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_accepted":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_accepted","description":"\nThe **Engagement transfer accepted** event is triggered when an engagement transfer is accepted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer accepted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_acceptedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_accepted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_acceptedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_accepted event","value":{"event":"contact_center.engagement_transfer_accepted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"BtRE_dgERLyAJHYYL5MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"Jane Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"John Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_moved":{"post":{"tags":["Teams"],"summary":"contact_center.team_moved","description":"The **Team moved** event is triggered when a team is moved to another parent team.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team moved** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_movedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_moved` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_movedEvent"},"examples":{"default":{"summary":"Example contact_center.team_moved event","value":{"event":"contact_center.team_moved","event_ts":1754387110151,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","team_name":"Example Team","team_description":"This is a example team.","previous_parent_team_id":"thxZtEzfR4uq0L9RqVJ_bg","previous_parent_team_name":"Previous Example Team","new_parent_team_id":"PZy04MG_Q7Gytg9k7CVU6w","new_parent_team_name":"Parent Example Team","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-09-15T09:27:15.988Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_created":{"post":{"tags":["Users"],"summary":"contact_center.user_created","description":"\nThe **User created** event is triggered when a user is created.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_createdEvent"},"examples":{"default":{"summary":"Example contact_center.user_created event","value":{"event":"contact_center.user_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","display_name":"John Doe","user_email":"johndoe@example.com","role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","client_integration":"Salesforce","status_id":"2","status_name":"Not Ready","user_access":"active","country_iso_code":"US","channel_settings":{"multi_channel_engagements":{"enable":true,"max_agent_load":50,"email_max_agent_load":50},"concurrent_message_capacity":4,"concurrent_email_capacity":20,"messaging_occupied":true,"email_occupied":true},"emergency_calling":true,"user_intents":[{"intent_id":"OlK7lczzT_e7h6p1Q6wGdg","intent_group_id":"Ql3qxUWXSHes4PmcOmzyOg"}],"user_package":{"package_name":"essentials"},"user_add_ons_plans":[{"add_ons_plan_name":"ai_expert_assist"}],"date_time_ms":"2023-03-01T00:00:00.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_assigned":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_assigned","description":"The **Inbox message assigned** event is triggered when an agent or supervisor assigns a voicemail to a user, either themself or someone else.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_assigned event","value":{"event":"contact_center.inbox_message_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550101","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"previous_user_id":"KVTRVt3gQ2i-WjoUIjeZxk","previous_user_display_name":"Jane Doe","inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","assign_type":"Manual","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_entered_queue":{"post":{"tags":["Tasks"],"summary":"contact_center.task_entered_queue","description":"\nThe **Task entered queue** event is triggered when a task enters the task queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**\n  * The **Task entered queue** subscription enabled under the **Contact Center** event","operationId":"Contact_center.task_entered_queueWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_entered_queue` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_entered_queueEvent"},"examples":{"default":{"summary":"Example contact_center.task_entered_queue event","value":{"event":"contact_center.task_entered_queue","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"channel":"video","channel_source":"in_app_video","queue_description":"This is an exmaple queue.","dispositions_count":1,"disposition_sets_count":1,"max_wait_time":50,"wrap_up_time":50,"max_engagement_in_queue":50,"short_abandon_enable":false,"short_abandon_threshold":50,"distribution_type":1,"distribution_duration_in_seconds":30,"connecting_media_id":"connectingAudioMp3","connecting_media_name":"My Connecting Media","transferring_media_id":"transferringAudioMp3","transferring_media_name":"My Transferring Media","holding_media_id":"holdingAudioMp3","holding_media_name":"My Holding Media","waiting_room_name":"My Waiting Room","waiting_room_id":"vPtSZOzBSLWMiorssYWTZw","message_accept":"manual","engagement_id":"u154t5-ASlK83fZb1YWqgw","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.asset_deleted":{"post":{"tags":["Asset Library"],"summary":"contact_center.asset_deleted","description":"\nThe **Asset deleted** event is triggered when the asset is deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Asset deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.asset_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.asset_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.asset_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.asset_deleted event","value":{"event":"contact_center.asset_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"asset_id":"WkdWelkzSnBjSFJwYjI0PQ11","asset_name":"My Asset","archived":true,"archived_time":"2025-06-26T09:27:15Z","modified_by":"IGTRVt3gQ2i-WjoUIjeZxw","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_created":{"post":{"tags":["Teams"],"summary":"contact_center.team_created","description":"The **Team created** event is triggered when a new team is created.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team created** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_createdEvent"},"examples":{"default":{"summary":"Example contact_center.team_created event","value":{"event":"contact_center.team_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","team_name":"Sales Team","team_description":"This is the sales team","parent_team_id":"PZy04MG_Q7Gytg9k7CVU6w","parent_team_name":"Online sales team","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-02-15T09:27:15.988Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_started":{"post":{"tags":["Engagements"],"summary":"contact_center.engagement_started","description":"The **Engagement started** event is triggered when the engagement is started.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement started** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_startedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_started` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_startedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_started event","value":{"event":"contact_center.engagement_started","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","transfer_from":"zoom_phone","transfer_from_id":"7396294160320498337","date_time_ms":"2023-05-01T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_reserved":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_reserved","description":"\nThe **Engagement transfer reserved** event is triggered when an engagement transfer is reserved.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer reserved** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_reservedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_reserved` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_reservedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_reserved event","value":{"event":"contact_center.engagement_transfer_reserved","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"pqMF_dhFSMzBKIZZM6MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_upgrade_initiated":{"post":{"tags":["Upgrade"],"summary":"contact_center.engagement_upgrade_initiated","description":"The **Engagement Upgrade Initiated** event is triggered when a Contact Center **voice** engagement is upgraded to video.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* Enable the **Engagement Upgrade Initiated** subscription under the **Contact Center** event.","operationId":"Contact_center.engagement_upgrade_initiatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_upgrade_initiated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_upgrade_initiatedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_upgrade_initiated event","value":{"event":"contact_center.engagement_upgrade_initiated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"messaging","channel_source":"sms","upgrade_to_channel":"video","upgrade_to_channel_source":"in_app_video","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","users":[{"user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}]}],"consumers":[{"consumer_id":"sFvHUPCcWSby7tIyEc6QMZg","consumer_number":"+18005550100","consumer_display_name":"Jane Smith"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.asset_updated":{"post":{"tags":["Asset Library"],"summary":"contact_center.asset_updated","description":"\nThe **Asset updated** event is triggered when an asset is updated. This includes any changes to asset items contained within the asset such as adding, updating, and deleting asset items.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Asset updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.asset_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.asset_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.asset_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.asset_updated event","value":{"event":"contact_center.asset_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"asset_id":"WkdWelkzSnBjSFJwYjI0PQ11","updates":{"asset_name":"My Asset","asset_description":"This is an exmaple asset.","asset_item_added":[{"asset_item_id":"beYjXoDOS_eV1QmTpj63PQ","asset_item_name":"My Asset Item Added","asset_item_language":"en-US","is_default":true,"asset_item_file_url":"https://file.zoom.us/xxxx","asset_item_content":"My Asset Item Content Added","asset_item_voice":"Joanna"}],"asset_item_updated":[{"asset_item_id":"beYjXoDOS_eV1QmTpj63PQ","asset_item_name":"My Asset Item Updated","asset_item_language":"es-ES","is_default":false,"asset_item_file_url":"https://file.zoom.us/xxxx","asset_item_content":"My Asset Item Content Updated","asset_item_voice":"Joanna"}],"asset_item_deleted":[{"asset_item_id":"beYjXoDOS_eV1QmTpj63PQ","asset_item_name":"My Asset Item Deleted"}],"category_id":"bnGEj1yrRb6qlNMvyMK08g","restore":true},"modified_by":"IGTRVt3gQ2i-WjoUIjeZxw","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_sent_message":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_sent_message","description":"\nThe **Engagement user sent message** event is triggered when a user sends a message.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement user sent message** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_sent_messageWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_sent_message` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_sent_messageEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_sent_message event","value":{"event":"contact_center.engagement_user_sent_message","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"messaging","channel_source":"sms","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","message_text":"How can I help you?","message_style_type":"text","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_exited_queue":{"post":{"tags":["Tasks"],"summary":"contact_center.task_exited_queue","description":"\nThe **Task exited queue** event is triggered when a task moves from one task queue to another task queue.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**\n  * The **Task exited queue** subscription enabled under the **Contact Center** event","operationId":"Contact_center.task_exited_queueWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_exited_queue` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_exited_queueEvent"},"examples":{"default":{"summary":"Example contact_center.task_exited_queue event","value":{"event":"contact_center.task_exited_queue","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"channel":"video","channel_source":"in_app_video","queue_description":"This is an example queue.","dispositions_count":1,"disposition_sets_count":1,"max_wait_time":50,"wrap_up_time":50,"max_engagement_in_queue":50,"short_abandon_enable":false,"short_abandon_threshold":50,"distribution_type":1,"distribution_duration_in_seconds":30,"connecting_media_id":"connectingAudioMp3","connecting_media_name":"My Connecting Media","transferring_media_id":"transferringAudioMp3","transferring_media_name":"My Transferring Media","holding_media_id":"holdingAudioMp3","holding_media_name":"My Holding Media","waiting_room_name":"My Waiting Room","waiting_room_id":"vPtSZOzBSLWMiorssYWTZw","message_accept":"manual","engagement_id":"u154t5-ASlK83fZb1YWqgw","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.call_control_unhold_call_executed":{"post":{"tags":["Call Control"],"summary":"contact_center.call_control_unhold_call_executed","description":"The **Call control unhold call executed** event is triggered when a held call is resumed by using [Command control of a user](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands).\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Call control unhold call executed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.call_control_unhold_call_executedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.call_control_unhold_call_executed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.call_control_unhold_call_executedEvent"},"examples":{"default":{"summary":"Example contact_center.call_control_unhold_call_executed event","value":{"event":"contact_center.call_control_unhold_call_executed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","request_id":"xqJE_cgERLyAJHYYL5LLeg","date_time_ms":"2025-09-03T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_skills_unassigned":{"post":{"tags":["Users"],"summary":"contact_center.user_skills_unassigned","description":"\nThe **User skills unassigned** event is triggered when skills are removed from a user.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User skills unassigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_skills_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_skills_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_skills_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.user_skills_unassigned event","value":{"event":"contact_center.user_skills_unassigned","event_ts":1626230691572,"payload":{"account_id":"Mt6sv4u0TAyPkwgsL2lxiA","object":{"date_time_ms":"2022-02-15T09:27:15.987Z","user_id":"giudgf_4576385jsdhfsfsd","display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"user_email":"johndoe@example.com","role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","skills":[{"skill_id":"s0pP7Z_AcR_6xUiAS2SLE1g"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_rejected":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_rejected","description":"\nThe **User rejected a task reservation** event is triggered when a user rejects a task queue reservation.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **User rejected a task reservation** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_rejectedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_rejected` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_rejectedEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_rejected event","value":{"event":"contact_center.task_reservation_rejected","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_disposition_updated":{"post":{"tags":["Queues"],"summary":"contact_center.queue_disposition_updated","description":"The **Queue disposition updated** event is triggered when a queue's disposition configuration (default disposition, requirement, or enabled status) is updated.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue disposition updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_disposition_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_disposition_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_disposition_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_disposition_updated event","value":{"event":"contact_center.queue_disposition_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","assign_type":"inbound","modified_by":"ukAAkZKfROKMSw1bj_RDFQ","date_time_ms":"2026-07-13T09:27:15.987Z","division_id":"f5c4ZOdARVu5VWQaWkQyrw","division_name":"My Division","updates":{"default_disposition_id":"3mKdQvXTRC-hqPzL9scLLQ","default_disposition_name":"Callback Scheduled","disposition_required":true,"enable_disposition":true}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.inbox_message_received":{"post":{"tags":["Inboxes"],"summary":"contact_center.inbox_message_received","description":"The **Inbox message received** event is triggered when the Contact Center receives a voicemail.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Inbox message received** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.inbox_message_receivedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.inbox_message_received` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.inbox_message_receivedEvent"},"examples":{"default":{"summary":"Example contact_center.inbox_message_received event","value":{"event":"contact_center.inbox_message_received","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"inbound","channel":"voice","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","consumer_number":"+18005550101","inbox_id":"szCyubr_aQhieHNWYbAGMYg","inbox_name":"My Inbox","message_id":"KGTRVt3gQ2i-WjoUIjewXq","date_time_ms":"2024-09-09T02:57:32.719Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_canceled":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_canceled","description":"\nThe **Engagement transfer canceled** event is triggered when an engagement transfer is canceled.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer canceled** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_canceledWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_canceled` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_canceledEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_canceled event","value":{"event":"contact_center.engagement_transfer_canceled","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","transfer_to_flow_id":"WZZ5670D99C6FC89113D2C1CC95A3E4D1E4","transfer_to_flow_name":"My Transfer Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"KJas_cgERLyAJHYYL5LLeg","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","transfer_to_number":"+18005550110","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.recording_permanently_deleted":{"post":{"tags":["Recordings"],"summary":"contact_center.recording_permanently_deleted","description":"\nThe **Recording permanently deleted** event is triggered when an engagement's recording is permanently deleted.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Recording permanently deleted** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.recording_permanently_deletedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.recording_permanently_deleted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.recording_permanently_deletedEvent"},"examples":{"default":{"summary":"Example contact_center.recording_permanently_deleted event","value":{"event":"contact_center.recording_permanently_deleted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"recording_id":"ghyetrjj_sdfsdgfkdjfl11","date_time_ms":"2023-03-30T14:15:57.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_operating_hours_updated":{"post":{"tags":["Queues"],"summary":"contact_center.queue_operating_hours_updated","description":"\nThe **Queue operating hours updated** event is triggered when the queue operating hours are updated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Queue operating hours updated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_operating_hours_updatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_operating_hours_updated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_operating_hours_updatedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_operating_hours_updated event","value":{"event":"contact_center.queue_operating_hours_updated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"date_time_ms":"2024-02-15T09:27:15.987Z","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","updates":{"business_hour_id":"5bBXuoUKQ6aBwFE8I37qkw","business_hour_name":"My Business Hours","account_default_business_hour":false,"closure_set_id":"GQJMxgNBT5mGdOzn-WlQOA","closure_set_name":"My Closure Hours","account_default_closure_set":false},"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_initiated":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_initiated","description":"\nThe **Engagement transfer initiated** event is triggered when an engagement transfer is initiated.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer initiated** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_initiatedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_initiated` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_initiatedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_initiated event","value":{"event":"contact_center.engagement_transfer_initiated","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","transfer_to_flow_id":"ZWW8234F77B9AC12225F3E2DD84B7F6E3A7","transfer_to_flow_name":"My Transfer Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","transfer_to_cc_queue_id":"pqMF_dhFSMzBKIZZM6MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"Jane Doe","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","transfer_to_inbox_id":"1BECnH7FQpS3iYplEpiN1Q","transfer_to_inbox_name":"My Inbox","transfer_to_number":"+18005550110","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_takeover_started":{"post":{"tags":["Supervisor Actions"],"summary":"contact_center.engagement_takeover_started","description":"The **Takeover started on an engagement** event is triggered when the user takes over an engagement in the Contact Center.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**.\n  * The **Takeover started on an engagement** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_takeover_startedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_takeover_started` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_takeover_startedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_takeover_started event","value":{"event":"contact_center.engagement_takeover_started","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"voice","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"Jane Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"takeover_user_id":"KVTRVt3gQ2i-WjoUIjeZxs","takeover_user_display_name":"John Doe","contact_center_number":"+18005550100","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550101","consumer_display_name":"Jane Smith","date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_conference_participant_left":{"post":{"tags":["Conference"],"summary":"contact_center.engagement_conference_participant_left","description":"The **Engagement conference participant left** event is triggered when a participant leaves the conference.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement conference participant left** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_conference_participant_leftWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_conference_participant_left` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_conference_participant_leftEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_conference_participant_left event","value":{"event":"contact_center.engagement_conference_participant_left","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"KGyggzS9QXWjt7L7yl2OxQ","engagement_direction":"inbound","channel":"voice","flow_id":"enETUX_FQJGYXx3Tx69nSw","flow_name":"My flow","flow_number":"+14808782332","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"865BmPAaSG69vc1ZI9cxlg","division_name":"My division","date_time_ms":"2025-12-15T07:50:48.536Z","conference_id":"cc2bc81c-f6fe-4445-89c2-21a04994fb3d","conference_participants":[{"participant_display_name":"Jane Doe","participant_role":"customer","participant_phone_number":"+147923561723"},{"participant_user_id":"dsafdsaghjfdsg","participant_display_name":"Jane Smith","participant_role":"host"},{"participant_user_id":"fhgdashjkgfds","participant_display_name":"Olivia Martin","participant_role":"invitee"},{"participant_display_name":"John Miller","participant_role":"invitee","participant_phone_number":"+147923567632"}],"leaving_participant":{"participant_user_id":"ppsafdjsahfdag"}}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.voicemail_transcript_completed":{"post":{"tags":["Transcriptions"],"summary":"contact_center.voicemail_transcript_completed","description":"The **Voicemail Transcript Completed** event is triggered when a voice message transcript has been saved.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Voicemail Transcript Completed** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.voicemail_transcript_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.voicemail_transcript_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.voicemail_transcript_completedEvent"},"examples":{"default":{"summary":"Example contact_center.voicemail_transcript_completed event","value":{"event":"contact_center.voicemail_transcript_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"message_id":"ghyetrjj_sdfsdgfkdjfl11","inbox_id":"u154t5-ASlK83fZb1YWqgw","inbox_name":"My Inbox","engagement_id":"y154t5-BSlK83fZb1YWqgq","date_time_ms":"2023-05-15T09:27:15.987Z","flow_id":"My Flow","flow_name":"zeYjXoDOS_eV1QmTpj63PQ","queue_name":"My Queue","cc_queue_id":"IGTRVt3gQ2i-WjoUIjeZxw","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transcript_url":"https://api.zoom.us/v2/contact_center/voicemail/transcripts/download/ghyetrjj_sdfsdgfkdjfl111?type=voice","message_duration":150,"consumer_number":"+18005550101","consumer_id":"ghyetrjj_sdfsdgfkdjfl123","consumer_display_name":"Jane Doe","status":"normal","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_accepted":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_accepted","description":"\nThe **User accepted a task reservation** event is triggered when a user accepts a task queue reservation.\n\n## Prerequisites\n\n* **Event Subscriptions** must be enabled for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **User accepted a task reservation** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_acceptedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_accepted` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_acceptedEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_accepted event","value":{"event":"contact_center.task_reservation_accepted","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"outbound","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_email_transcript_completed":{"post":{"tags":["Transcriptions"],"summary":"contact_center.engagement_email_transcript_completed","description":"\nThe **Engagement email transcript completed** event is triggered when a Contact Center engagement email transcript is completed.\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* Enable the **Email transcript completed** subscription under the **Contact Center** event.","operationId":"Contact_center.engagement_email_transcript_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_email_transcript_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_email_transcript_completedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_email_transcript_completed event","value":{"event":"contact_center.engagement_email_transcript_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u1ASlK83fZb54t5-1YWqgw","engagement_direction":"inbound","channel":"email","channel_source":"email_address","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"Email Flow","transcript_url":"https://api.zoom.us/v2/contact_center/email/messages?engagement_id=u1ASlK83fZb54t5-1YWqgw&direction=forward&page_size=30","date_time_ms":"2025-07-15T08:12:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_phone_numbers_unassigned":{"post":{"tags":["Users"],"summary":"contact_center.user_phone_numbers_unassigned","description":"\nThe **User phone numbers unassigned** event is triggered when removing phone numbers from a user.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **User phone numbers unassigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_phone_numbers_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_phone_numbers_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_phone_numbers_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.user_phone_numbers_unassigned event","value":{"event":"contact_center.user_phone_numbers_unassigned","event_ts":1626230691572,"payload":{"account_id":"Mt6sv4u0TAyPkwgsL2lxiA","object":{"date_time_ms":"2025-12-12T09:27:15.987Z","user_id":"giudgf_4576385jsdhfsfsd","display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"user_email":"johndoe@example.com","role_id":"27302393-4784-11ec-a3cd-122e3e29bb87","role_name":"Admin","phone_numbers":[{"phone_number":"+12093412723","phone_number_id":"OlK7lczzT_e7h6p1Q6wGdg"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_unhold":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_unhold","description":"\nThe **Engagement user unhold** event is triggered when a user comes off hold in an engagement.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement user unhold** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_unholdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_unhold` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_unholdEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_unhold event","value":{"event":"contact_center.engagement_user_unhold","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"in_app_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.user_logout":{"post":{"tags":["Agent Actions"],"summary":"contact_center.user_logout","description":"\nThe **User logout** event is triggered when a user logs out of Contact Center.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **User logout** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.user_logoutWebhook","requestBody":{"description":"Webhook payload for the `contact_center.user_logout` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.user_logoutEvent"},"examples":{"default":{"summary":"Example contact_center.user_logout event","value":{"event":"contact_center.user_logout","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"user_id":"ukAAkZKfROKMSw1bj_RDFQ","display_name":"John Doe","user_email":"johndoe@example.com","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2022-02-15T09:27:15.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_video_participant_left":{"post":{"tags":["Engagements"],"summary":"contact_center.engagement_video_participant_left","description":"The **Video engagement participant left** event is triggered when a video participant leaves the engagement.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Video engagement participant left** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_video_participant_leftWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_video_participant_left` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_video_participant_leftEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_video_participant_left event","value":{"event":"contact_center.engagement_video_participant_left","event_ts":1627906944384,"payload":{"account_id":"wMLp6VvjTc6A1mkiwHt3dQ","object":{"engagement_id":"DmJzBVygRcaMuPqYar2lUg","channel":"video","channel_source":"web_video","participant_id":"vWewxER2Q5O4KwgdzFSmYw","participant_name":"John Doe","participant_type":"agent","leave_reason":"left","leave_reason_detail":"leave_clicked","date_time_ms":"2024-12-03T08:07:46.000Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My Team"}]}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_completed":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_completed","description":"\nThe **User completed a task reservation** event is triggered when a user completes a task queue reservation.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **User completed a task reservation** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_completedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_completed` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_completedEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_completed event","value":{"event":"contact_center.task_reservation_completed","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"outbound","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_scheduled_callback_created":{"post":{"tags":["Queues"],"summary":"contact_center.queue_scheduled_callback_created","description":"\nThe **Queue Scheduled Callback Created** is triggered when a scheduled callback is booked.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue Scheduled Callback Created** subscription enabled under the **Contact Center** event.\n  ","operationId":"Contact_center.queue_scheduled_callback_createdWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_scheduled_callback_created` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_scheduled_callback_createdEvent"},"examples":{"default":{"summary":"Example contact_center.queue_scheduled_callback_created event","value":{"event":"contact_center.queue_scheduled_callback_created","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"start_time":"2025-06-18T15:00:00Z","cc_queue_id":"WkdWelkzSnBjSFJwYjI0PQ11","queue_name":"My Queue","queue_channel":"voice","attendees":[{"attendee_id":"beYjXoDOS_eV1QmTpj63PQ","first_name":"John","last_name":"Doe","email":"jdoe@example.com","phone_number":"+18005550100"}],"division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_survey_status":{"post":{"tags":["Survey"],"summary":"contact_center.engagement_survey_status","description":"\nThe **Engagement survey status** event is triggered when an engagement's survey is `sent`, `question_submitted`, `completed`, or `cancelled`.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement survey status** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_survey_statusWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_survey_status` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_survey_statusEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_survey_status event","value":{"event":"contact_center.engagement_survey_status","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","flow_number":"+18005550100","survey_status":"completed","survey_id":"2yWjT4awTumcFKIrvcf4OA","survey_question_id":"JocDev1cT-mIHREwDtMTVw","survey_trigger_from":"queue","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_number":"+18005550101","consumer_display_name":"Jane Doe","consumer_email":"janedoe@example.com","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"date_time_ms":"2024-09-11T02:18:11.658Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.task_reservation_timeout":{"post":{"tags":["Task Reservations"],"summary":"contact_center.task_reservation_timeout","description":"\nThe **Task reservation timed out** event is triggered when a task queue reservation times out. When a task queue reservation times out, it is not deleted.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Task reservation timed out** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.task_reservation_timeoutWebhook","requestBody":{"description":"Webhook payload for the `contact_center.task_reservation_timeout` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.task_reservation_timeoutEvent"},"examples":{"default":{"summary":"Example contact_center.task_reservation_timeout event","value":{"event":"contact_center.task_reservation_timeout","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_reservation_id":"ZWR1C1FB695C654A829FE56553A709E8EBB","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","assigned_user_id":"M2rStJNqSyOlmyw-ti2fGg","flow_name":"My Flow","task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","channel":"video","channel_source":"in_app_video","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"created_time_ms":"2022-06-14T15:56:53.987Z","last_modified_time_ms":"2022-06-14T15:56:53.987Z","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","auto_assign":false,"task_timeout":86400,"caller_number":"+18005550100","callee_number":"+18005550101","request_id":"968ffca1-167f-454d-bcff-7334a99cb1c5","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.queue_disposition_unassigned":{"post":{"tags":["Queues"],"summary":"contact_center.queue_disposition_unassigned","description":"The **Queue disposition unassigned** event is triggered when Disposition is removed from the queue.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Queue disposition unassigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.queue_disposition_unassignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.queue_disposition_unassigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.queue_disposition_unassignedEvent"},"examples":{"default":{"summary":"Example contact_center.queue_disposition_unassigned event","value":{"event":"contact_center.queue_disposition_unassigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","dispositions":[{"disposition_id":"3mKdQvXTRC-hqPzL9scLLQ","disposition_name":"Resolved"}],"assign_type":"inbound","modified_by":"ukAAkZKfROKMSw1bj_RDFQ","date_time_ms":"2026-07-13T09:27:15.987Z","division_id":"f5c4ZOdARVu5VWQaWkQyrw","division_name":"My Division"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_ended":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_ended","description":"\nThe **Engagement user ended** event is triggered when a user ends an engagement.\n\n## Prerequisites\n\n* Enable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n  * A valid **Event Notification Endpoint URL**.\n  * The **Engagement user ended** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_endedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_ended` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_endedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_ended event","value":{"event":"contact_center.engagement_user_ended","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"web_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"+18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_user_answered":{"post":{"tags":["Agent Actions"],"summary":"contact_center.engagement_user_answered","description":"\nThe **Engagement user answered** event is triggered when a user answers a voice or video engagement.\n\nFor **video** engagements, this event is triggered when\n* A user answers an inbound engagement.\n* A user accepts an invite from another agent to join an engagement.\n* A user answers a callback engagement.\n* A user answers a scheduled callback engagement.\n* A user answers an engagement after the engagement is transferred to a queue or flow.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement user answered** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_user_answeredWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_user_answered` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_user_answeredEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_user_answered event","value":{"event":"contact_center.engagement_user_answered","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"engagement_id":"u154t5-ASlK83fZb1YWqgw","engagement_direction":"outbound","channel":"video","channel_source":"in_app_video","date_time_ms":"2022-02-15T09:27:15.987Z","flow_id":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9","flow_name":"My Flow","cc_queue_id":"xqJE_cgERLyAJHYYL5LLeg","queue_name":"My Queue","consumer_number":"+18005550100","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"John Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"flow_number":"18005550101","consumer_id":"szCyubr_aQhieHNWYbAGMYg","consumer_display_name":"Jane Smith","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.team_members_assigned":{"post":{"tags":["Teams"],"summary":"contact_center.team_members_assigned","description":"The **Team members assigned** event is triggered when supervisors or agents are assigned to a team.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Team members assigned** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.team_members_assignedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.team_members_assigned` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.team_members_assignedEvent"},"examples":{"default":{"summary":"Example contact_center.team_members_assigned event","value":{"event":"contact_center.team_members_assigned","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"team_id":"2mDPBg3vSYC_l6crQgeCkA","user_ids":["IGTRVt3gQ2i-WjoUIjeZxw","T_X0vrroQPO4UwXGNeBS8A"],"team_role":"supervisor","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations","date_time_ms":"2025-02-16T09:27:15.987Z"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.engagement_transfer_queued":{"post":{"tags":["Transfer"],"summary":"contact_center.engagement_transfer_queued","description":"\nThe **Engagement transfer queued** event is triggered when an engagement transfer is queued.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Engagement transfer queued** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.engagement_transfer_queuedWebhook","requestBody":{"description":"Webhook payload for the `contact_center.engagement_transfer_queued` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.engagement_transfer_queuedEvent"},"examples":{"default":{"summary":"Example contact_center.engagement_transfer_queued event","value":{"event":"contact_center.engagement_transfer_queued","event_ts":1627906944384,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"task_id":"ZWTFBC1C663A02CFCDD971EC9B538C49372","transfer_to_task_id":"ZWTAF8GB6GW796WER6B8WET3BG8H3JWE89T","task_status":"assigned","transfer_to_task_status":"pending","task_timeout":86400,"transfer_to_task_timeout":86400,"transfer_level":"queue","transfer_type":"warm","engagement_id":"HdOQ9e_aRdO0lyQutA17qQ","engagement_direction":"inbound","channel":"voice","flow_id":"ZWW5670D99C6FC89113D2C1CC95A3E4D1E4","flow_name":"My Flow","flow_number":"+18005550100","cc_queue_id":"zeYjXoDOS_eV1QmTpj63PQ","queue_name":"My Queue","transfer_to_cc_queue_id":"pqMF_dhFSMzBKIZZM6MMfh","transfer_to_queue_name":"My Transfer Queue","user_id":"IGTRVt3gQ2i-WjoUIjeZxw","user_display_name":"Jane Doe","teams":[{"team_id":"cLEZQivXRSq2YFOUkW3ctw","team_name":"My team"}],"transfer_to_user_id":"WTTRVy3gQ2i-WjoUIjeHzh","transfer_to_user_display_name":"John Smith","consumer_id":"zeYjXoDOS_eV1QmTpj63PQ","consumer_display_name":"Jane Smith","consumer_number":"+18005550101","date_time_ms":"2021-12-03T05:07:46.987Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}},"contact_center.message_status":{"post":{"tags":["Messaging"],"summary":"contact_center.message_status","description":"The **Message status** event is triggered when a message is sent by using the [**Send a Message**](/docs/api/contact-center/#tag/messaging/post/contact_center/messages) API. The receipt indicates whether the message was actually delivered to the consumer.\n\n## Prerequisites\n\nEnable **Event Subscriptions** for your [Marketplace app](https://marketplace.zoom.us/user/build) with:\n\n* A valid **Event Notification Endpoint URL**.\n* The **Message status** subscription enabled under the **Contact Center** event.","operationId":"Contact_center.message_statusWebhook","requestBody":{"description":"Webhook payload for the `contact_center.message_status` event.","content":{"application/json":{"schema":{"$ref":"#/components/schemas/Contact_center.message_statusEvent"},"examples":{"default":{"summary":"Example contact_center.message_status event","value":{"event":"contact_center.message_status","event_ts":1764754270736,"payload":{"account_id":"D8cJuqWVQ623CI4Q8yQK0Q","object":{"message_id":"f21b5055-5ec2-4e3f-8dde-916d4f76a2ee","from":"+12090000000","to":"+12090001111","whatsapp_message":{"status":"failed","reason":"WhatsApp platform failed to send message","error_detail":"{\"code\":\"131026\",\"message\":\"Message Undeliverable.\"}"},"date_time_ms":"2025-12-03T09:31:10.735Z","division_id":"kV9aR7Jt2QmEXfBcUz4LpA","division_name":"EMEA Operations"}}}}}}},"required":true},"responses":{"200":{"description":"Successfully received the webhook event."}},"deprecated":false}}},"components":{"schemas":{"Contact_center.task_createdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["engagement_id","task_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"flow_name":{"type":"string","description":"The flow name."},"channel_id":{"type":"string","description":"The task's channel ID."},"channel_name":{"type":"string","description":"The task's channel type.","enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"task_priority":{"maximum":10,"minimum":0,"type":"integer","description":"The task's priority, from `0` to `10`. The greater the value, the higher the priority. The maximum value is `10`."},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"teams":{"$ref":"#/components/schemas/Teams"},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement 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occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","inbox_id","inbox_name","message_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"inbox_id":{"type":"string","description":"The inbox's ID."},"inbox_name":{"type":"string","description":"The inbox's name."},"message_id":{"type":"string","description":"The message's ID."},"date_time_ms":{"type":"string","description":"The date and time when the message was reopened, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the reopened inbox message."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.consumer_messaging_opt_outEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement ID associated with the opt-out."},"sms":{"type":"object","properties":{"consumer_number":{"type":"string","description":"The consumer's phone number in E.164 format."},"contact_center_number":{"type":"string","description":"The Contact Center phone number in E.164 format."},"campaign_id":{"type":"string","description":"The 10DLC campaign ID. Returned only when the campaign is configured to apply opt-in and opt-out preferences to all phone numbers associated with the campaign."}},"additionalProperties":false,"description":"The SMS opt-out details."},"date_time_ms":{"type":"string","description":"The time of the opt-out event, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the consumer opt-out event."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.call_control_conference_warm_invite_executedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The name of the event.","example":"contact_center.call_control_conference_warm_invite_executed"},"event_ts":{"type":"integer","description":"The timestamp when the 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ID."},"object":{"required":["assign_type","cc_queue_id","date_time_ms","disposition_sets","division_id","division_name","modified_by","queue_name"],"type":"object","properties":{"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The queue's name."},"disposition_sets":{"$ref":"#/components/schemas/DispositionSets"},"assign_type":{"type":"string","description":"The queue assignment type the disposition set(s) were unassigned from.","enum":["inbound","outbound","upgrade_to_voice","upgrade_to_video"]},"modified_by":{"type":"string","description":"The ID of the operator who made this change."},"date_time_ms":{"type":"string","description":"The date and time when the disposition set(s) were removed from the queue, in milliseconds.","format":"date-time"},"division_id":{"type":"string","description":"The division's ID."},"division_name":{"type":"string","description":"The division's 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timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["action_type","channel","date_time_ms","engagement_direction","engagement_id","monitoring_user_display_name","monitoring_user_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"action_type":{"type":"string","description":"The monitor's action type. \n* `barge` - Voice channel support. \n* `listen` - 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message."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_conference_participant_invitedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","conference_id","conference_participants","date_time_ms","engagement_direction","engagement_id","flow_id","flow_number","invited_participant"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's 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invitation."}},"additionalProperties":true}},"additionalProperties":true},"Contact_center.task_reservation_canceledEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assigned_user_id","channel","engagement_id","task_id","task_reservation_id"],"type":"object","properties":{"task_reservation_id":{"type":"string","description":"The reservation's ID."},"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"assigned_user_id":{"type":"string","description":"The task's assigned user's ID."},"flow_name":{"type":"string","description":"The flow 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","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel. ","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `web_chat` - Only applies to messaging channel. \n* `in_app_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `email_address` — Only applies to email channel. \n* `work_item_api` — Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"auto_assign":{"type":"boolean","description":"Whether the task gets manually assigned to a target."},"task_timeout":{"type":"integer","description":"The task queue's timeout, to the second."},"caller_number":{"type":"string","description":"The caller's phone number."},"callee_number":{"type":"string","description":"The callee's phone number."},"request_id":{"maxLength":64,"type":"string","description":"The app request ID when the task is created by using [**Command control of a user**](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands)."},"teams":{"$ref":"#/components/schemas/Teams"}},"additionalProperties":false,"description":"Information about the canceled task reservation."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_consumer_sent_fileEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","files","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["messaging"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_chat` - 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Value must be between 1 and 3000."},"short_abandon_enable":{"type":"boolean","description":"Whether to enable the **Short Abandon** setting is enabled."},"short_abandon_threshold":{"type":"integer","description":"The task queue's short abandon threshold, to the second."},"distribution_type":{"type":"integer","description":"Distribute incoming engagements."},"distribution_duration_in_seconds":{"type":"integer","description":"Distribution duration, to the second."},"connecting_media_id":{"type":"string","description":"Notify duration for each queue user, to the second."},"connecting_media_name":{"type":"string","description":"File name of the media in use while consumers are being connected.\nChannel type - Voice"},"transferring_media_id":{"type":"string","description":"Media ID to use while users are being transferred.\nChannel type - Voice"},"transferring_media_name":{"type":"string","description":"File name of the media to use while users are being transferred.\nChannel type - Voice"},"holding_media_id":{"type":"string","description":"Media ID to use while users are on hold.\nChannel type - Voice"},"holding_media_name":{"type":"string","description":"File name of the media to use while users are on hold.\nChannel type - Voice"},"waiting_room_name":{"type":"string","description":"Name of the user's waiting room.\nChannel type - Video"},"waiting_room_id":{"type":"string","description":"ID of the waiting room for users.\nChannel type - Video"},"message_accept":{"type":"string","description":"Option to accept a message manually or automatically.\nChannel type - Chat, SMS","enum":["manual","auto"]},"wrap_up_expiration":{"type":"boolean","description":"If enabled, engagements auto close at the end of the wrap-up duration."},"overflow_to_goodbye_message":{"type":"boolean","description":"If enabled, a goodbye message plays and then disconnects when the wait time is exceeded."},"overflow_to_queue_id":{"type":"string","description":"Queue ID. If the overflow type is `queue`, the consumer is routed to this queue when the wait time is exceeded.","deprecated":true},"overflow_to_cc_queue_id":{"type":"string","description":"Contact Center queue ID. If the overflow type is `queue`, the consumer is routed to this queue when the wait time is exceeded."},"overflow_to_flow_id":{"type":"string","description":"Flow ID. If the overflow type is `flow`, the consumer is routed to this flow when the wait time is exceeded."},"overflow_to_inbox_id":{"type":"string","description":"Inbox ID. If the overflow type is `inbox`, the consumer is routed to this inbox when the wait time is exceeded."},"auto_close_message_enabled":{"type":"boolean","description":"If enabled, a warning message is sent when auto closed."},"auto_close_message":{"type":"string","description":"A warning message is sent when auto close."},"auto_close_timeout":{"type":"integer","description":"Auto close message time, to the minute."},"auto_close_alert_message_enabled":{"type":"boolean","description":"If enabled, a warning message is sent before auto close."},"auto_close_alert_message":{"type":"string","description":"A warning message is sent before auto close."},"auto_close_alert_message_time":{"type":"integer","description":"Auto close alert message time, to the minute."},"recording_storage_location":{"type":"string","description":"The recording storage location."},"service_level_threshold_in_seconds":{"type":"integer","description":"If channel type is voice or video, this threshold is answer time by agents for all inbound calls. Otherwise, this threshold is first message speed by agents for all engagements."},"service_level_exclude_short_abandoned_calls":{"type":"boolean","description":"If enabled, short-abandoned calls are excluded from all inbound calls."},"service_level_exclude_long_abandoned_calls":{"type":"boolean","description":"If enabled, long-abandoned calls are excluded from all inbound calls."},"service_level_exclude_abandoned_quit_engagements":{"type":"boolean","description":"If enabled, abandon quit engagements are excluded from total inbound messaging engagements."},"service_level_target_in_percentage":{"type":"integer","description":"A target for the service level as the benchmark to refer to in reports."},"queue_created_time":{"type":"string","description":"The queue creation time, to the millisecond.","format":"date-time"},"date_time_ms":{"type":"string","description":"The date and time when the queue was created, to the millisecond. Refer to `queue_created_time` for a more accurate time when the queue was created.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the created task queue."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.inbox_message_openedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","inbox_id","inbox_name","message_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"inbox_id":{"type":"string","description":"The inbox's ID."},"inbox_name":{"type":"string","description":"The inbox's name."},"message_id":{"type":"string","description":"The message's ID."},"date_time_ms":{"type":"string","description":"The date and time when the message was opened, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the opened inbox message."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.recording_transcript_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","engagement_direction","engagement_id","recording_id","transcript_url","users"],"type":"object","properties":{"recording_id":{"type":"string","description":"The recording's unique ID."},"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type. \n* `voice`\n* `video`","deprecated":true,"enum":["voice","video"]},"channel":{"type":"string","description":"The task's channel. \n* `voice` \n* `video`","enum":["voice","video"]},"recording_start_time":{"type":"string","description":"The recording's start time, to the second.","format":"date-time","deprecated":true},"recording_start_time_ms":{"type":"string","description":"The recording's start time, to the millisecond.","format":"date-time"},"recording_end_time":{"type":"string","description":"The recording's end time, to the second.","format":"date-time","deprecated":true},"recording_end_time_ms":{"type":"string","description":"The recording's end time, to the millisecond.","format":"date-time"},"recording_type":{"type":"string","description":"The recording's type. \n* `on_demand` - Manually trigger recording. \n* `automatic` - Automatically trigger recording.","enum":["on_demand","automatic"]},"recording_duration":{"type":"integer","description":"The recording's duration, to the second."},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"owner_id":{"type":"string","description":"The recording's owner ID, either the queue ID or user ID."},"owner_name":{"type":"string","description":"The recording's owner name, either the queue name or user name."},"owner_type":{"type":"string","description":"The recording's owner type. \n* `user` - This recording belongs to a user. \n* `queue` - This recording belongs to a queue.","enum":["user","queue"]},"transcript_url":{"type":"string","description":"The URL to download the recording transcript file. \n\n If a user has authorized and installed your OAuth app containing Contact Center recording scopes, use the user's [OAuth access token](https://developers.zoom.us/docs/integrations/oauth/) to download the file, and set the `access_token` as a Bearer token in the Authorization header. \n\n `curl -H 'Authorization: Bearer <ACCESS_TOKEN>' https://{{base-domain}}/rec/archive/download/xyz`"},"users":{"type":"array","description":"Information about the users.","items":{"required":["user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"}}}},"consumers":{"type":"array","description":"Information about the consumers.","items":{"type":"object","properties":{"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_display_name":{"type":"string","description":"The consumer's display name."}}}},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the completed recording transcript."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.business_hours_createdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["account_default","business_hour_id","business_hour_name","date_time_ms","hours","modified_by","timezone"],"type":"object","properties":{"business_hour_id":{"type":"string","description":"The business hours' ID."},"modified_by":{"type":"string","description":"The ID of the user that last modified this data."},"date_time":{"type":"string","description":"The date and time when the business hours are created, to the second.","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the business hours are created, to the millisecond."},"business_hour_name":{"type":"string","description":"The business hours' name."},"business_hour_description":{"type":"string","description":"The business hours' description."},"timezone":{"type":"string","description":"The business hours' timezone ID."},"account_default":{"type":"boolean","description":"Default business hours for the newly created queue."},"hours":{"type":"object","properties":{"hour_type":{"type":"integer","description":"The type of business hours. \n* `1` - 24 hours, 7 days a week. \n* `2` - Custom hours.","enum":[1,2]},"custom_hours":{"type":"array","description":"The custom hours' settings. Returned only for the `Custom hours` type.","items":{"type":"object","properties":{"day_of_week":{"type":"integer","description":"The day of the week. \n* `1` - Monday \n* `2` - Tuesday \n* `3` - Wednesday \n* `4` - Thursday \n* `5` - Friday \n* `6` - Saturday \n* `7` - Sunday","enum":[1,2,3,4,5,6,7]},"custom_hour_type":{"type":"integer","description":"The type of custom hours. \n* `0` - Disabled. \n* `1` - 24 hours. \n* `2` - Customized hours.","enum":[0,1,2]},"custom_hour_ranges":{"type":"array","description":"The custom hours' range. Returned only for the `Customized hours` type.","items":{"properties":{"start_time":{"type":"string","description":"The custom hours' start time, in `HH:mm` and `24-hour clock` format."},"end_time":{"type":"string","description":"The custom hours' end time, in `HH:mm` and `24-hour clock` format."}}}}}}}},"description":"Information about the hours."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the created business hours."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_conference_participant_canceledEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event 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Filter by `queue_opt_out_and_not_ready_status` status_category."},"client_integration":{"type":"string","description":"The Contact Center's client integration.","enum":["Default","Salesforce","Zendesk","ServiceNow","Microsoft_Dynamics_365"]},"user_access":{"type":"string","description":"The user's access status. \n* `active` - The user's role permissions allow them to access the Contact Center. \n* `inactive` - The user cannot access the Contact Center.","enum":["active","inactive"]},"country_iso_code":{"type":"string","description":"The [ISO country code](/docs/api/references/abbreviations/#countries)."},"channel_settings":{"type":"object","properties":{"multi_channel_engagements":{"type":"object","properties":{"enable":{"type":"boolean","description":"Whether to allow users to receive voice or video engagements while handling chat and SMS engagements based on the `max_agent_load` value."},"max_agent_load":{"maximum":100,"minimum":1,"type":"integer","description":"If the `multi_channel_engagements` value is `true`, this shows the maximum load percentage an user needs to undertake in order to receive voice and video calls. This value is based on the engagements the user is currently handling."},"email_max_agent_load":{"maximum":100,"minimum":1,"type":"integer","description":"If the `multi_channel_engagements` value is `true`, this is the maximum load percentage that a user needs to take in order to receive voice and video calls. This value is based on the engagements the user is currently handling."}},"description":"Information about the setting's multi-channel engagements."},"concurrent_message_capacity":{"maximum":20,"minimum":0,"type":"integer","description":"The maximum number of concurrent messaging conversations that can be assigned to a user."},"concurrent_email_capacity":{"maximum":20,"minimum":0,"type":"integer","description":"The maximum number of concurrent email conversations that can be assigned to a user."},"messaging_occupied":{"type":"boolean","description":"Mark the user's status as “Occupied” if they lack capacity for an additional active messaging engagement."},"email_occupied":{"type":"boolean","description":"Mark the user's status as “Occupied” if they lack capacity for an additional active email engagement."}},"description":"Information about the channel settings."},"emergency_calling":{"type":"boolean","description":"Allow users to contact emergency services through their device's native phone system or Zoom Phone."},"external_url":{"type":"object","properties":{"enable":{"type":"boolean","description":"If set to `true`, Enable Launch will be activated."},"external_launch_url":{"type":"string","description":"Enable Launch."}},"description":"Launch a URL for incoming calls."},"user_intents":{"type":"array","description":"The user's intents.","items":{"type":"object","properties":{"intent_group_id":{"type":"string","description":"The intent's group ID.","example":"Ql3qxUWXSHes4PmcOmzyOg"},"intent_id":{"type":"string","description":"The intent's ID.","example":"OlK7lczzT_e7h6p1Q6wGdg"}}}},"user_package":{"type":"object","properties":{"package_name":{"type":"string","description":"The Contact Center plan's name.","enum":["essentials","premium","elite"]}},"description":"The user's Contact Center plan."},"user_add_ons_plans":{"type":"array","description":"The user's Contact Center add-ons 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Applies to `Annually`, `Monthly`, and `Weekly` repeat frequency. Returns only for the not `Never` recurrence type. \n* `1` - Specific. \n* `2` - Customized.","enum":[1,2]},"recurring_month":{"type":"integer","description":"The recurrence month. Returns only for the `Annually` recurrence type. \n* `1` - January \n* `2` - February \n* `3` - March \n* `4` - April \n* `5` - May \n* `6` - June \n* `7` - July \n* `8` - August \n* `9` - September \n* `10` - October \n* `11` - November \n* `12` - December","enum":[1,2,3,4,5,6,7,8,9,10,11,12]},"recurring_week_interval":{"maximum":12,"minimum":1,"type":"integer","description":"The number of weekly recurrences. Returns only for the `Customized` recurrence time types. When the type is `Annually/Customized` or `Monthly/Customized`, the minimum value is `1` and the maximum value is `5`. When it is `Weekly/Customized`, the minimum value is `1` and the maximum value is `12`."},"recurring_days_of_week":{"type":"array","description":"The week days of a recurrence. Returns only for the `Weekly/Customized`, the `Weekly/Specific`, the `Annually/Customized`, and the `Monthly/Customized` recurrence time types. When the type is `Weekly/Customized`, there may be multiple values. \n* `1` - Monday \n* `2` - Tuesday \n* `3` - Wednesday \n* `4` - Thursday \n* `5` - Friday \n* `6` - Saturday \n* `7` - Sunday","items":{"type":"integer","enum":[1,2,3,4,5,6,7]}}}}}},"description":"Information about the updated closure set."}},"additionalProperties":false,"description":"Information about the closure set."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_messaging_transcript_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","transcript_url"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel. \n* `messaging`","enum":["messaging"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel.","enum":["in_app_chat","web_chat","whatsapp","facebook_messenger","sms"]},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's 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when the recording was deleted, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the engagement's deleted recording."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_agent_unassignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["cc_queue_id","date_time_ms","user_id"],"type":"object","properties":{"queue_id":{"type":"string","description":"The queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"user_email":{"type":"string","description":"The user's email."},"teams":{"$ref":"#/components/schemas/Teams"},"date_time":{"type":"string","description":"The date and time when the agent was removed from the queue, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the agent was removed from the queue, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the unassigned queue agent."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_transfer_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","task_id","transfer_to_task_id","user_display_name","user_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"transfer_to_task_id":{"type":"string","description":"The transfer task's ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"transfer_to_task_status":{"type":"string","description":"The transfer task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"task_timeout":{"type":"integer","description":"The task's timeout, to the second."},"transfer_to_task_timeout":{"type":"integer","description":"The transfer task's timeout, to the second."},"transfer_level":{"type":"string","description":"The transfer level.","enum":["queue","agent","flow","did"]},"transfer_type":{"type":"string","description":"The transfer type.","enum":["warm"]},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_name":{"type":"string","description":"The channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"transfer_to_flow_id":{"type":"string","description":"The transfer's flow ID. This displays when the `transfer_level` is `flow`."},"transfer_to_flow_name":{"type":"string","description":"The transfer's flow name. This displays when the `transfer_level` is `flow`."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. This displays when the `transfer_level` is `queue`."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transfer_to_user_id":{"type":"string","description":"The transfer user's ID. This displays when the `transfer_level` is `agent`."},"transfer_to_user_display_name":{"type":"string","description":"The transfer user's name. This displays when the `transfer_level` is `agent`."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"transfer_to_number":{"type":"string","description":"The transfer's phone number. This displays when the `transfer_level` is `did`."},"date_time":{"type":"string","description":"The date and time when the transfer is completed, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is completed, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the completed engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.team_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64","example":1666595018546},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID.","example":"D8cJuqWVQ623CI4Q8yQK0Q"},"object":{"required":["date_time_ms","team_id"],"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID.","example":"2mDPBg3vSYC_l6crQgeCkA"},"team_name":{"type":"string","description":"The team's name.","example":"Updated Sales Team"},"team_description":{"type":"string","description":"The team's description.","example":"This is the updated sales team"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time_ms":{"type":"string","description":"The date and time when the team was updated, to the millisecond.","format":"date-time","example":"2025-02-15T09:27:15.988Z"}},"additionalProperties":false,"description":"Information about the team."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_user_dtmf_sentEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","dtmf_input","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel 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DTMF."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_inbound_sla_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["cc_queue_id","date_time_ms","updates"],"type":"object","properties":{"date_time":{"type":"string","description":"The date and time when the queue service level is updated, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the queue service level is updated, to the millisecond.","format":"date-time"},"queue_id":{"type":"string","description":"The queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"updates":{"type":"object","properties":{"service_level_threshold_in_seconds":{"type":"integer","description":"The amount of time the consumer waits for the call to be answered, to the second."},"service_level_exclude_short_abandoned_calls":{"type":"boolean","description":"The service level, excluding short abandoned calls."},"service_level_exclude_long_abandoned_calls":{"type":"boolean","description":"The service level, excluding long abandoned calls."},"service_level_exclude_abandoned_quit_engagements":{"type":"boolean","description":"The service level, excluding abandoned quit engagements."},"service_level_target_in_percentage":{"type":"integer","description":"Set a target percentage for service levels, as a benchmark for reports."}},"description":"Information about the updated queue's inbound service level."}},"additionalProperties":false,"description":"Information about the queue's inbound service level."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_consumer_sent_messageEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","message_text","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's 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message."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_consumer_notifiedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel 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The greater the value, the higher the priority. The maximum value is `10`."},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"teams":{"$ref":"#/components/schemas/Teams"},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"auto_assign":{"type":"boolean","description":"Whether the task gets manually assigned to a target."},"task_timeout":{"type":"integer","description":"The task queue's timeout, to the second."},"caller_number":{"type":"string","description":"The caller's phone number."},"callee_number":{"type":"string","description":"The callee's phone number."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the deleted task."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_wrap_up_endedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"flow_id":{"type":"string","description":"The task's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"channel_id":{"type":"string","description":"The task's channel ID.","deprecated":true},"channel_name":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `email_address` — Only applies to email channel. \n* `work_item_api` — Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"date_time":{"type":"string","description":"The date and time when the engagement wrap up ended, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement wrap up ended, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["outbound","inbound"]},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"consumer_email":{"type":"string","description":"The consumer's email."}},"additionalProperties":false,"description":"Information about the ended engagement wrap up."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_conference_participant_timeoutEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","conference_id","conference_participants","date_time_ms","engagement_direction","engagement_id","flow_id","flow_number","timed_out_participant"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"flow_id":{"type":"string","description":"The flow ID."},"flow_name":{"type":"string","description":"The flow name."},"flow_number":{"type":"string","description":"The flow's phone number."},"division_id":{"type":"string","description":"The division's ID."},"division_name":{"type":"string","description":"The division's name."},"teams":{"type":"array","description":"The user's teams.","items":{"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID"},"team_name":{"type":"string","description":"The team's name"}}}},"date_time_ms":{"type":"string","description":"The date and time when a participant's conference invitation times out, to the millisecond.","format":"date-time"},"conference_id":{"type":"string","description":"The conference's ID."},"conference_participants":{"type":"array","description":"The participants currently in the engagement conference.","items":{"type":"object","properties":{"participant_user_id":{"type":"string","description":"The participant's user ID."},"participant_display_name":{"type":"string","description":"The participant's display name."},"participant_role":{"type":"string","description":"The participant's role.","enum":["customer","host","invitee"]},"participant_phone_number":{"type":"string","description":"The participant's phone number"}}}},"timed_out_participant":{"type":"object","properties":{"participant_user_id":{"type":"string","description":"The participant's user ID."},"participant_queue_id":{"type":"string","description":"The queue ID from which the participant was invited to the conference."},"participant_phone_number":{"type":"string","description":"The participant's phone number"}},"description":"The participant whose conference invitation timed out."}},"additionalProperties":true,"description":"Information about the engagement conference participant timeout."}},"additionalProperties":true}},"additionalProperties":true},"Contact_center.engagement_user_holdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type. ","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video"]},"channel_source":{"type":"string","description":"The channel's source.\n\n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel.","enum":["in_app_video","kiosk_video","web_video"]},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_id":{"type":"string","description":"The consumer's address-book contact ID."},"consumer_display_name":{"type":"string","description":"The consumer's address-book contact display name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time":{"type":"string","description":"The user's hold time, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The user's hold time, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the user on hold in the engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_transfer_rejectedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","task_id","transfer_to_task_id","user_display_name","user_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"transfer_to_task_id":{"type":"string","description":"The transfer task's ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"transfer_to_task_status":{"type":"string","description":"The transfer task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"task_timeout":{"type":"integer","description":"The task's timeout, to the second."},"transfer_to_task_timeout":{"type":"integer","description":"The transfer task's timeout, to the second."},"transfer_level":{"type":"string","description":"The transfer level.","enum":["queue","agent"]},"transfer_type":{"type":"string","description":"The transfer type.","enum":["warm","cold"]},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_name":{"type":"string","description":"The channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","messaging","email","work_item"]},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The Contact Center transfer queue's ID. This displays when the `transfer_level` is `queue`."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. This displays when the `transfer_level` is `queue`."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transfer_to_user_id":{"type":"string","description":"The transfer user's ID. This displays when the `transfer_level` is `agent`."},"transfer_to_user_display_name":{"type":"string","description":"The transfer user's name. This displays when the `transfer_level` is `agent`."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"date_time":{"type":"string","description":"The date and time when the transfer is rejected, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is rejected, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the rejected engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.user_status_changedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["current_status_id","current_status_name","date_time_ms","display_name","previous_status_id","previous_status_name","user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"user_email":{"type":"string","description":"The user's email."},"teams":{"$ref":"#/components/schemas/Teams"},"previous_status_id":{"type":"string","description":"The user's previous status ID."},"previous_status_name":{"type":"string","description":"The user's previous status name."},"previous_sub_status_id":{"type":"string","description":"The user's previous reason ID when the user previous status is `Not Ready`."},"previous_sub_status_name":{"type":"string","description":"The user's previous reason when the user previous status is `Not Ready`.\n\n To query a list of default and custom `Not Ready` reasons, call [List System Statuses](/docs/contact-center/apis/#operation/listSystemStatus). Filter by `queue_opt_out_and_not_ready_status` status category.\n\n**Default `Not Ready` reasons**\n * Break \n* End Shift \n* Forced \n* Meal \n* Meeting \n* Training \n"},"current_status_id":{"type":"string","description":"The user's current status ID."},"current_status_name":{"type":"string","description":"The user's current status name."},"current_sub_status_id":{"type":"string","description":"The user's current reason ID when the user current status is `Not Ready`."},"current_sub_status_name":{"type":"string","description":"The user's current reason when the user current status is `Not Ready`.\n\n To query a list of default and custom `Not Ready` reasons, call [List System Statuses](/docs/contact-center/apis/#operation/listSystemStatus). Filter by `queue_opt_out_and_not_ready_status` status category.\n\n**Default `Not Ready` reasons**\n * Break \n* End Shift \n* Forced \n* Meal \n* Meeting \n* Training \n"},"date_time":{"type":"string","description":"The date and time when the user's status was last changed, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the user's status was last changed, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the user status change."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["engagement_id","task_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's [flow](https://support.zoom.us/hc/en-us/articles/4472928851469-Managing-flows) ID."},"task_status":{"type":"string","description":"The task's assignment status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"flow_name":{"type":"string","description":"The flow name."},"channel_id":{"type":"string","description":"The task's channel ID."},"channel_name":{"type":"string","description":"The task's type.","enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"task_priority":{"maximum":10,"minimum":0,"type":"integer","description":"The task's priority, from `0` to `10`. The greater the value, the higher the priority. The maximum value is `10`."},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"teams":{"$ref":"#/components/schemas/Teams"},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"auto_assign":{"type":"boolean","description":"Whether the task gets manually assigned target."},"task_timeout":{"type":"integer","description":"The task queue's timeout, to the second."},"caller_number":{"type":"string","description":"The caller's phone number."},"callee_number":{"type":"string","description":"The callee's phone number."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the updated task."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.recording_resumedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","recording_id","users"],"type":"object","properties":{"recording_id":{"type":"string","description":"The recording's unique ID."},"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type. \n* `voice` \n* `video`","deprecated":true,"enum":["voice","video"]},"channel":{"type":"string","description":"The task's channel. \n* `voice` \n* `video`","enum":["voice","video"]},"recording_start_time":{"type":"string","description":"The recording's start time, to the second.","format":"date-time","deprecated":true},"recording_start_time_ms":{"type":"string","description":"The recording's start time, to the millisecond.","format":"date-time"},"date_time":{"type":"string","description":"The recording's resumption time, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The recording's resumption time, to the millisecond.","format":"date-time"},"recording_type":{"type":"string","description":"The recording's type. \n* `on_demand` - Manually trigger recording. \n* `automatic` - Automatically trigger recording.","enum":["on_demand","automatic"]},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"user_id":{"type":"string","description":"The user's ID.","deprecated":true},"user_display_name":{"type":"string","description":"The user's display name.","deprecated":true},"consumer_id":{"type":"string","description":"The consumer's ID.","deprecated":true},"consumer_number":{"type":"string","description":"The consumer's phone number.","deprecated":true},"consumer_display_name":{"type":"string","description":"The consumer's display name.","deprecated":true},"owner_id":{"type":"string","description":"The recording's owner ID, such as a queue ID or user ID."},"owner_name":{"type":"string","description":"The recording's owner name, such as a queue name or user name."},"owner_type":{"type":"string","description":"The recording's owner type. \n* `user` - This recording belongs to a user. \n* `queue` - This recording belongs to a queue.","enum":["user","queue"]},"users":{"type":"array","description":"Information about the users.","items":{"required":["user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"}}}},"consumers":{"type":"array","description":"Information about the consumers.","items":{"type":"object","properties":{"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_display_name":{"type":"string","description":"The consumer's display name."}}}},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the engagement's resumed recording."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_disposition_addedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","disposition_id","disposition_name","engagement_direction","engagement_id","last_modified_time","modified_by","status","user_display_name","user_id"],"type":"object","properties":{"disposition_id":{"type":"string","description":"The disposition's ID."},"disposition_name":{"type":"string","description":"The disposition's name."},"disposition_description":{"type":"string","description":"The disposition's description."},"status":{"type":"string","description":"The disposition's active status. \n* `inactive` - Deactivated. \n* `active` - Activated.","enum":["inactive","active"]},"last_modified_time":{"type":"string","description":"The date and time when the disposition was last modified in the admin portal.","format":"date-time"},"modified_by":{"type":"string","description":"The ID of the user who last modified the disposition."},"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"channel_id":{"type":"string","description":"The channel's ID.","deprecated":true},"channel_name":{"type":"string","description":"The channel's type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat"]},"channel":{"type":"string","description":"The engagement's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `email_address` — Only applies to email channel. \n* `work_item_api` — Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's display name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time":{"type":"string","description":"The date and time when the engagement disposition was added, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement disposition was added, to the millisecond.","format":"date-time"},"consumer_email":{"type":"string","description":"The consumer's email."}},"additionalProperties":false,"description":"Information about the engagement disposition."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.asset_createdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["asset_id","asset_language_code","asset_name","asset_type","date_time_ms","modified_by"],"type":"object","properties":{"asset_id":{"$ref":"#/components/schemas/AssetId-Contact Center"},"asset_name":{"$ref":"#/components/schemas/AssetName-Contact 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asset."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.team_members_unassignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64","example":1666595018546},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID.","example":"D8cJuqWVQ623CI4Q8yQK0Q"},"object":{"required":["date_time_ms","team_id","team_role","user_ids"],"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID.","example":"2mDPBg3vSYC_l6crQgeCkA"},"user_ids":{"type":"array","description":"The user's ID list assigned to the team.","example":"[IGTRVt3gQ2i-WjoUIjeZxw,T_X0vrroQPO4UwXGNeBS8A]"},"team_role":{"type":"string","description":"The user's role in the 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Value must be between 1 and 3000."},"short_abandon_enable":{"type":"boolean","description":"Whether the **Short Abandon** setting is enabled."},"short_abandon_threshold":{"type":"integer","description":"The task queue's short abandon threshold, to the second."},"distribution_type":{"type":"integer","description":"Distribute incoming engagements."},"distribution_duration_in_seconds":{"type":"integer","description":"Distribution duration, to the second."},"connecting_media_id":{"type":"string","description":"Notify duration for each queue user, to the second."},"connecting_media_name":{"type":"string","description":"File name of the media in use while consumers are being connected.\nChannel type - voice"},"transferring_media_id":{"type":"string","description":"Media ID to use while users are being transferred.\nChannel type - voice"},"transferring_media_name":{"type":"string","description":"File name of the media to use while users are being transferred.\nChannel type - voice"},"holding_media_id":{"type":"string","description":"Media ID to use while users are on hold.\nChannel type - voice"},"holding_media_name":{"type":"string","description":"File name of the media to use while users are on hold.\nChannel type - voice"},"waiting_room_name":{"type":"string","description":"Name of the user's waiting room.\nChannel type - video"},"waiting_room_id":{"type":"string","description":"ID of the waiting room for users.\nChannel type - video"},"message_accept":{"type":"string","description":"Option to accept a message manually or automatically.\nChannel type - chat, SMS","enum":["manual","auto"]},"wrap_up_expiration":{"type":"boolean","description":"If enabled, engagements auto close at the end of wrap-up duration."},"overflow_to_goodbye_message":{"type":"boolean","description":"If enabled, a goodbye message plays and then disconnects when the wait time is exceeded."},"overflow_to_queue_id":{"type":"string","description":"Queue ID. If overflow type is `queue`, the consumer is routed to this queue when the wait time is exceeded.","deprecated":true},"overflow_to_cc_queue_id":{"type":"string","description":"The Contact Center queue's ID. If overflow type is `queue`, the consumer is routed to this queue when the wait time is exceeded."},"overflow_to_flow_id":{"type":"string","description":"Flow ID. If overflow type is `flow`, the consumer is routed to this flow when the wait time is exceeded."},"overflow_to_inbox_id":{"type":"string","description":"Inbox ID. If overflow type is `inbox`, the consumer is routed to this inbox when the wait time is exceeded."},"auto_close_message_enabled":{"type":"boolean","description":"If enabled, a warning message is sent when auto close."},"auto_close_message":{"type":"string","description":"Warning message, will sent when auto close."},"auto_close_timeout":{"type":"integer","description":"Auto close message time, to the minute."},"auto_close_alert_message_enabled":{"type":"boolean","description":"If enabled, a warning message is sent before auto close."},"auto_close_alert_message":{"type":"string","description":"Warning message sent before auto close."},"auto_close_alert_message_time":{"type":"integer","description":"Auto close alert message time, to the minute."},"recording_storage_location":{"type":"string","description":"The recording storage location."},"service_level_threshold_in_seconds":{"type":"integer","description":"If channel type is `voice` or `video`, this threshold is answer time by agents for all inbound calls. Otherwise, this threshold is first message speed by agents for all engagements."},"service_level_exclude_short_abandoned_calls":{"type":"boolean","description":"If enabled, short-abandoned calls are excluded from all inbound calls."},"service_level_exclude_long_abandoned_calls":{"type":"boolean","description":"If enabled, long-abandoned calls are excluded from all inbound calls."},"service_level_exclude_abandoned_quit_engagements":{"type":"boolean","description":"If enabled, abandon quit engagements are excluded from total inbound messaging engagements."},"service_level_target_in_percentage":{"type":"integer","description":"A target for service level as the benchmark to refer to in reports."},"date_time_ms":{"type":"string","description":"The date and time when the queue was deleted, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the deleted task queue."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.business_hours_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["business_hour_id","date_time_ms","modified_by","updates"],"type":"object","properties":{"business_hour_id":{"type":"string","description":"The business hours' ID."},"modified_by":{"type":"string","description":"The ID of the user that last modified this data."},"date_time":{"type":"string","description":"The date and time when the business hours are updated, to the second.","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the business hours are updated, to the millisecond."},"updates":{"type":"object","properties":{"business_hour_name":{"type":"string","description":"The business hours' name."},"business_hour_description":{"type":"string","description":"The business hours' description."},"timezone":{"type":"string","description":"The business hours' timezone ID."},"account_default":{"type":"boolean","description":"Default business hours for the newly created queue."},"hours":{"type":"object","properties":{"hour_type":{"type":"integer","description":"The type of business hours. \n* `1` - 24 hours, 7 days a week. \n* `2` - Custom hours.","enum":[1,2]},"custom_hours":{"type":"array","description":"The custom hours' settings. Returned only for the `Custom hours` type.","items":{"type":"object","properties":{"day_of_week":{"type":"integer","description":"The day of the week. \n* `1` - Monday \n* `2` - Tuesday \n* `3` - Wednesday \n* `4` - Thursday \n* `5` - Friday \n* `6` - Saturday \n* `7` - Sunday","enum":[1,2,3,4,5,6,7]},"custom_hour_type":{"type":"integer","description":"The type of custom hours. \n* `0` - Disabled. \n* `1` - 24 hours. \n* `2` - Customized hours.","enum":[0,1,2]},"custom_hour_ranges":{"type":"array","description":"The custom hours' range. Returned only for the `Customized hours` type.","items":{"properties":{"start_time":{"type":"string","description":"The custom hours' start time, in `HH:mm` and `24-hour clock` format."},"end_time":{"type":"string","description":"The custom hours' end time, in `HH:mm` and `24-hour clock` format."}}}}}}}},"description":"Information about the hours."}},"description":"Information about the updated business hours."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the business hours."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.call_control_hold_call_executedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event 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about the executed call control hold call."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_agent_assignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["cc_queue_id","date_time_ms","user_id"],"type":"object","properties":{"queue_id":{"type":"string","description":"The queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"user_email":{"type":"string","description":"The user's 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The greater the value, the higher the priority. 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Contact Center division's name."}},"additionalProperties":false,"description":"Information about the created task reservation."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.sms_statusEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","message_id","status"],"type":"object","properties":{"message_id":{"type":"string","description":"Call `/v2/contact_center/sms` to return the message ID. It uniquely represents this message."},"contact_center_number":{"type":"string","description":"The SMS' destionation number."},"status":{"type":"string","description":"The SMS sent status. \n* `delivered` \n* `undelivered` \n* `failed` ","enum":["delivered","undelivered","failed"]},"consumer_number":{"type":"string","description":"The SMS' source number."},"reason":{"type":"string","description":"If the SMS status is `failed` or `undelivered`, give the reason here."},"date_time_ms":{"type":"string","description":"The SMS status update time, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the SMS status."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.closure_createdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["account_default","closure_set_id","closure_set_name","closures","date_time_ms","modified_by","timezone"],"type":"object","properties":{"closure_set_id":{"type":"string","description":"The closure's ID."},"modified_by":{"type":"string","description":"The ID of the user that last modified this data."},"date_time":{"type":"string","description":"The date and time when the closure is created, to the second.","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the closure set is created, to the millisecond."},"closure_set_name":{"type":"string","description":"The closure set's name."},"closure_set_description":{"type":"string","description":"The closure set's description."},"timezone":{"type":"string","description":"The closure set's timezone ID."},"account_default":{"type":"boolean","description":"Default closure for the newly created queue."},"closures":{"type":"array","description":"Information about the closures.","items":{"required":["closure_id","closure_name"],"properties":{"closure_id":{"type":"string","description":"The closure's ID."},"closure_name":{"type":"string","description":"The closure's name."},"closure_hour_type":{"type":"integer","description":"The closure's time type. \n* `1` - All day. \n* `2` - Customized time.","enum":[1,2]},"start_time":{"type":"string","description":"The closure's start time.","format":"datetime"},"end_time":{"type":"string","description":"The closure's end time.","format":"datetime"},"recurring_frequency":{"type":"integer","description":"The frequency of a closure's recurrence. \n* `0` - Never. \n* `1` - Annually. \n* `2` - Monthly. \n* `3` - Weekly.","enum":[0,1,2,3]},"recurring_frequency_type":{"type":"integer","description":"The closure time's type of recurrence. 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Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms"]},"upgrade_to_channel":{"type":"string","description":"The upgraded channel's type.","enum":["video"]},"upgrade_to_channel_source":{"type":"string","description":"The upgraded channel's source.","enum":["in_app_video","kiosk_video","web_video"]},"flow_id":{"type":"string","description":"The flow ID where the engagement completed."},"flow_name":{"type":"string","description":"The flow name where the engagement completed."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"users":{"type":"array","description":"Information about the users.","items":{"required":["user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"}}}},"consumers":{"type":"array","description":"Information about the consumers.","items":{"type":"object","properties":{"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_display_name":{"type":"string","description":"The consumer's display name."}}}},"date_time":{"type":"string","description":"The date and time when the engagement completed, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement completed, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the completed engagement upgrade."}},"additionalProperties":false}}},"Contact_center.recording_startedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","recording_id","users"],"type":"object","properties":{"recording_id":{"type":"string","description":"The recording's unique ID."},"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type. \n* `voice` \n* `video`","deprecated":true,"enum":["voice","video"]},"channel":{"type":"string","description":"The task's channel. \n* `voice` \n* `video`","enum":["voice","video"]},"date_time":{"type":"string","description":"The recording's start time, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The recording's start time, to the millisecond.","format":"date-time"},"recording_type":{"type":"string","description":"The recording's type. \n* `on_demand` - 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phone system or Zoom Phone."},"user_intents":{"type":"array","description":"The user's intents.","items":{"type":"object","properties":{"intent_group_id":{"type":"string","description":"The intent's group ID.","example":"Ql3qxUWXSHes4PmcOmzyOg"},"intent_id":{"type":"string","description":"The intent's ID.","example":"OlK7lczzT_e7h6p1Q6wGdg"}}}},"user_package":{"type":"object","properties":{"package_name":{"type":"string","description":"The Contact Center plan's name.","enum":["essentials","premium","elite"]}},"description":"The user's Contact Center plan."},"user_add_ons_plans":{"type":"array","description":"The user's Contact Center add-ons plan.","items":{"type":"object","properties":{"add_ons_plan_name":{"type":"string","description":"The Contact Center add-ons plan's name.","enum":["ai_expert_assist","zoom_contact_center_for_service_cloud_voice"]}}}},"date_time":{"type":"string","description":"The date and time when the user was created, to the 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message previously assigned to a user's display name."},"inbox_id":{"type":"string","description":"The inbox's ID."},"inbox_name":{"type":"string","description":"The inbox's name."},"message_id":{"type":"string","description":"The message's ID."},"assign_type":{"type":"string","description":"The message's assign type.","enum":["Manual","Auto Assign"]},"date_time_ms":{"type":"string","description":"The date and time when the message was assigned, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the inbox message assigned."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_entered_queueEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's 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Value must be between 1 and 3000."},"short_abandon_enable":{"type":"boolean","description":"Whether to enable the **Short Abandon** setting."},"short_abandon_threshold":{"type":"integer","description":"The task queue's short abandon threshold, to the second."},"distribution_type":{"type":"integer","description":"Use this option to distribute incoming engagements."},"distribution_duration_in_seconds":{"type":"integer","description":"The distribution duration, to the second."},"connecting_media_id":{"type":"string","description":"Notify duration for each queue user, to the second."},"connecting_media_name":{"type":"string","description":"File name of the media in use while consumers are being connected.\nChannel type - voice"},"transferring_media_id":{"type":"string","description":"Media ID to use while users are being transferred.\nChannel type - voice"},"transferring_media_name":{"type":"string","description":"File name of the media to use while users are being transferred.\nChannel 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ID.","example":"D8cJuqWVQ623CI4Q8yQK0Q"},"object":{"required":["date_time_ms","team_id","team_name"],"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID.","example":"2mDPBg3vSYC_l6crQgeCkA"},"team_name":{"type":"string","description":"The team's name.","example":"Sales Team"},"team_description":{"type":"string","description":"The team's description.","example":"This is the sales team"},"parent_team_id":{"type":"string","description":"The team's parent team ID.","example":"PZy04MG_Q7Gytg9k7CVU6w"},"parent_team_name":{"type":"string","description":"The team's parent team name.","example":"Online sales team"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time_ms":{"type":"string","description":"The date and time when the team was created.","format":"date-time","example":"2025-02-15T09:27:15.988Z"}},"additionalProperties":false,"description":"Information about the team."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_startedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_type":{"type":"string","description":"The engagement's channel 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ID."},"flow_name":{"type":"string","description":"The flow's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time":{"type":"string","description":"The date and time the engagement started, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement started, to the millisecond.","format":"date-time"},"transfer_from":{"type":"string","description":"The name of the other Zoom product if the engagement is transferred from another Zoom product to Contact Center. Currently only supports transfer from Zoom Phone for voice channel.","enum":["zoom_phone"]},"transfer_from_id":{"type":"string","description":"The unique session identifier of another Zoom product, such as a Zoom Phone call ID, if the engagement is transferred from another Zoom product to Contact Center. Currently only supports transfer from Zoom Phone for voice channel."}},"additionalProperties":false,"description":"Information about the engagement started."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_transfer_reservedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","task_id","transfer_to_task_id","user_display_name","user_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"transfer_to_task_id":{"type":"string","description":"The transfer task's ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"transfer_to_task_status":{"type":"string","description":"The transfer task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"task_timeout":{"type":"integer","description":"The task's timeout, to the second."},"transfer_to_task_timeout":{"type":"integer","description":"The transfer task's timeout, to the second."},"transfer_level":{"type":"string","description":"The transfer's level.","enum":["queue","agent"]},"transfer_type":{"type":"string","description":"The transfer's type.","enum":["warm","cold"]},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_name":{"type":"string","description":"The channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","messaging","email","work_item"]},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The Contact Center transfer queue's ID. This displays when the `transfer_level` is `queue`."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. This displays when the `transfer_level` is `queue`."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transfer_to_user_id":{"type":"string","description":"The transfer user's ID. This displays when the `transfer_level` is `agent`."},"transfer_to_user_display_name":{"type":"string","description":"The transfer user's name. This displays when the `transfer_level` is `agent`."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"date_time":{"type":"string","description":"The date and time when the transfer is reserved, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is reserved, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the reserved engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_upgrade_initiatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","users"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","messaging"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms"]},"upgrade_to_channel":{"type":"string","description":"The upgraded channel type.","enum":["video"]},"upgrade_to_channel_source":{"type":"string","description":"The upgraded channel's source.","enum":["in_app_video","kiosk_video","web_video"]},"flow_id":{"type":"string","description":"The flow ID where the engagement initiated."},"flow_name":{"type":"string","description":"The flow name where the engagement initiated."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"users":{"type":"array","description":"Information about the users.","items":{"required":["user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"}}}},"consumers":{"type":"array","description":"Information about the consumers.","items":{"type":"object","properties":{"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_display_name":{"type":"string","description":"The consumer's display name."}}}},"date_time":{"type":"string","description":"The date and time when the engagement upgrade was initiated, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement upgrade was initiated, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the initiated engagement upgrade."}},"additionalProperties":false}}},"Contact_center.asset_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["asset_id","date_time_ms","modified_by","updates"],"type":"object","properties":{"asset_id":{"$ref":"#/components/schemas/AssetId-Contact Center"},"updates":{"type":"object","properties":{"asset_name":{"$ref":"#/components/schemas/AssetName-Contact Center"},"asset_description":{"$ref":"#/components/schemas/AssetDescription-Contact Center"},"asset_item_added":{"$ref":"#/components/schemas/AssetItemsAdded-Contact Center"},"asset_item_updated":{"$ref":"#/components/schemas/AssetItemsUpdated-Contact Center"},"asset_item_deleted":{"$ref":"#/components/schemas/AssetItemsDeleted-Contact Center"},"category_id":{"$ref":"#/components/schemas/CategoryId-Contact Center"},"restore":{"$ref":"#/components/schemas/Restore-Contact Center"}},"description":"Information about the updated asset."},"modified_by":{"$ref":"#/components/schemas/ModifiedBy-Contact Center"},"date_time_ms":{"$ref":"#/components/schemas/DateTimeMs-Contact Center"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the asset."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_user_sent_messageEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","message_text","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["messaging"]},"channel_source":{"type":"string","description":"The channel's source.\n\n* `in_app_chat` - Only applies to the messaging channel.  \n* `web_chat` - Only applies to the messaging channel. \n* `sms` - Only applies to the messaging channel. \n* `facebook_messenger` - Only applies to the messaging channel.\n* `whatsapp` - Only applies to the messaging channel.","enum":["in_app_chat","web_chat","sms","facebook_messenger","whatsapp"]},"date_time_ms":{"type":"string","description":"The user's end time, to the millisecond.","format":"date-time"},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_id":{"type":"string","description":"The consumer's address-book contact ID."},"consumer_display_name":{"type":"string","description":"The consumer's address-book contact display name."},"message_text":{"type":"string","description":"The message's content."},"message_style_type":{"type":"string","description":"The message content format.","enum":["text","html"]}},"additionalProperties":false,"description":"Information about the user-sent message in the engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_exited_queueEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["cc_queue_id","channel","date_time_ms","engagement_id","task_id"],"type":"object","properties":{"flow_id":{"type":"string","description":"The task's flow ID."},"flow_name":{"type":"string","description":"The flow name."},"task_id":{"type":"string","description":"The task's ID."},"channel_types":{"type":"array","description":"The task queue's channel types.","deprecated":true,"items":{"type":"string","enum":["voice","chat","sms","video","in_app_chat","email","work_item"]}},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to the video channel. \n* `kiosk_video` - Only applies to the video channel. \n* `web_video` - Only applies to the video channel. \n* `web_chat` - Only applies to the messaging channel. \n* `in_app_chat` - Only applies to the messaging channel. \n* `sms` - Only applies to the messaging channel. \n* `facebook_messenger` - Only applies to the messaging channel. \n* `whatsapp` - Only applies to the messaging channel. \n* `email_address` - Only applies to email channel. \n* `work_item_api` - Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"teams":{"$ref":"#/components/schemas/Teams"},"queue_description":{"type":"string","description":"The task queue's description."},"dispositions_count":{"type":"integer","description":"The count of dispositions."},"disposition_sets_count":{"type":"integer","description":"The count of disposition sets."},"max_wait_time":{"type":"integer","description":"Maximum wait time, to the second."},"wrap_up_time":{"type":"integer","description":"The task queue's wrap up time, to the second."},"max_engagement_in_queue":{"type":"integer","description":"The task queue's maximum engagement in queue. Value must be between 1 and 3000."},"short_abandon_enable":{"type":"boolean","description":"Whether to enable the **Short Abandon** setting."},"short_abandon_threshold":{"type":"integer","description":"The task queue's short abandon threshold, to the second."},"distribution_type":{"type":"integer","description":"Use this option to distribute incoming engagements."},"distribution_duration_in_seconds":{"type":"integer","description":"The distribution duration, to the second."},"connecting_media_id":{"type":"string","description":"Notify duration for each queue user, to the second."},"connecting_media_name":{"type":"string","description":"File name of the media in use while consumers are being connected.\nChannel type - voice"},"transferring_media_id":{"type":"string","description":"Media ID to use while users are being transferred.\nChannel type - voice"},"transferring_media_name":{"type":"string","description":"File name of the media to use while users are being transferred.\nChannel type - voice"},"holding_media_id":{"type":"string","description":"Media ID to use while users are on hold.\nChannel type - voice"},"holding_media_name":{"type":"string","description":"File name of the media to use while users are on hold.\nChannel type - voice"},"waiting_room_name":{"type":"string","description":"Name of the user's waiting room.\nChannel type - video"},"waiting_room_id":{"type":"string","description":"ID of the waiting room for users.\nChannel type - video"},"message_accept":{"type":"string","description":"Option to accept a message manually or automatically.\nChannel type - chat, SMS","enum":["manual","auto"]},"engagement_id":{"type":"string","description":"The engagement's ID."},"date_time_ms":{"type":"string","description":"The task exited queue time, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the task that exited the queue."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.call_control_unhold_call_executedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","engagement_id","request_id","user_id"],"type":"object","properties":{"request_id":{"maxLength":64,"type":"string","description":"The app request ID.","example":"xqJE_cgERLyAJHYYL5LLeg"},"engagement_id":{"type":"string","description":"The engagement's ID.","example":"u154t5-ASlK83fZb1YWqgw"},"user_id":{"type":"string","description":"The user's ID.","example":"user_123456789"},"date_time_ms":{"type":"string","description":"The date and time when a held call was resumed by using the **Command Control of user** API, to the millisecond.","format":"date-time","example":"2025-12-30T06:36:27Z"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the executed call control unhold call."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.user_skills_unassignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","display_name","role_id","role_name","skills","user_email","user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"user_email":{"type":"string","description":"The user's email address.","format":"email"},"role_id":{"type":"string","description":"The user's role ID."},"role_name":{"type":"string","description":"The user's role name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"skills":{"type":"array","description":"The skills unassigned from the user.","items":{"required":["skill_id"],"type":"object","properties":{"skill_id":{"type":"string","description":"The skill's ID.","example":"s0pP7Z_AcR_6xUiAS2SLE1g"}}}},"date_time_ms":{"type":"string","description":"The date and time when the skills were unassigned from the user, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the skills unassigned from the user."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_reservation_rejectedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assigned_user_id","channel","engagement_id","task_id","task_reservation_id"],"type":"object","properties":{"task_reservation_id":{"type":"string","description":"The reservation's ID."},"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"assigned_user_id":{"type":"string","description":"The task's assigned user's ID."},"flow_name":{"type":"string","description":"The flow's name."},"channel_id":{"type":"string","description":"The task's channel ID.","deprecated":true},"channel_name":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `web_chat` - Only applies to messaging channel. \n* `in_app_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `email_address` - Only applies to email channel. \n* `work_item_api` - Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"auto_assign":{"type":"boolean","description":"Whether the task gets manually assigned to a target."},"task_timeout":{"type":"integer","description":"The task queue's timeout, to the second."},"caller_number":{"type":"string","description":"The caller's phone number."},"callee_number":{"type":"string","description":"The callee's phone number."},"request_id":{"maxLength":64,"type":"string","description":"The app request ID when the task is created by using [**Command control of a user**](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands)."},"teams":{"$ref":"#/components/schemas/Teams"}},"additionalProperties":false,"description":"Information about the rejected task reservation."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_disposition_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assign_type","cc_queue_id","date_time_ms","division_id","division_name","modified_by","queue_name","updates"],"type":"object","properties":{"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The queue's name."},"assign_type":{"type":"string","description":"The queue assignment type this configuration change applies to.","enum":["inbound","outbound","upgrade_to_voice","upgrade_to_video"]},"modified_by":{"type":"string","description":"The ID of the operator who made this change."},"date_time_ms":{"type":"string","description":"The date and time when a queue's disposition configuration (default disposition, requirement, or enabled status) is updated, in milliseconds.","format":"date-time"},"division_id":{"type":"string","description":"The division's ID."},"division_name":{"type":"string","description":"The division's name."},"updates":{"type":"object","properties":{"default_disposition_id":{"type":"string","description":"The new default disposition's ID. Present only if the default disposition changed in this call."},"default_disposition_name":{"type":"string","description":"The new default disposition's name. Present only if the default disposition changed in this call."},"disposition_required":{"type":"boolean","description":"Whether disposition selection is mandatory (`true`) or optional (`false`) for this queue. Present only if this setting changed in this call."},"enable_disposition":{"type":"boolean","description":"Whether the disposition feature is now enabled (`true`) or disabled (`false`). Present only if this setting changed in this call."}},"additionalProperties":false,"description":"The disposition configuration fields that changed in this call. Fields that did not change are omitted."}},"additionalProperties":false,"description":"Information about the queue disposition configuration change."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.inbox_message_receivedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","inbox_id","inbox_name","message_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"inbox_id":{"type":"string","description":"The inbox's ID."},"inbox_name":{"type":"string","description":"The inbox's name."},"message_id":{"type":"string","description":"The message's ID."},"date_time_ms":{"type":"string","description":"The date and time when the message was received, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the received inbox message."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_transfer_canceledEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","task_id","transfer_to_task_id","user_display_name","user_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"transfer_to_task_id":{"type":"string","description":"The transfer task's ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"transfer_to_task_status":{"type":"string","description":"The transfer task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"task_timeout":{"type":"integer","description":"The task's timeout, to the second."},"transfer_to_task_timeout":{"type":"integer","description":"The transfer task's timeout, to the second."},"transfer_level":{"type":"string","description":"The transfer level.","enum":["queue","agent","flow","did"]},"transfer_type":{"type":"string","description":"The transfer type.","enum":["warm"]},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_name":{"type":"string","description":"The channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice"]},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"transfer_to_flow_id":{"type":"string","description":"The transfer's flow ID. This displays when the `transfer_level` is `flow`."},"transfer_to_flow_name":{"type":"string","description":"The transfer's flow name. This displays when the `transfer_level` is `flow`."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The Contact Center transfer queue's ID. This displays when the `transfer_level` is `queue`."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. This displays when the `transfer_level` is `queue`."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transfer_to_user_id":{"type":"string","description":"The transfer user's ID. This displays when the `transfer_level` is `agent`."},"transfer_to_user_display_name":{"type":"string","description":"The transfer user's name. This displays when the `transfer_level` is `agent`."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"transfer_to_number":{"type":"string","description":"The transfer's phone number. This displays when the `transfer_level` is `did`."},"date_time":{"type":"string","description":"The date and time when the transfer is canceled, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is canceled, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the canceled engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.recording_permanently_deletedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","recording_id"],"type":"object","properties":{"recording_id":{"type":"string","description":"The recording's unique ID."},"date_time":{"type":"string","description":"The date and time when the recording was permanently deleted, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the recording was permanently deleted, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the engagement's permanently deleted recording."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_operating_hours_updatedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["cc_queue_id","date_time_ms","updates"],"type":"object","properties":{"date_time":{"type":"string","description":"The date and time when the operating hours are updated, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the operating hours are updated, to the millisecond.","format":"date-time"},"queue_id":{"type":"string","description":"The queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's 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flow ID. This displays when the `transfer_level` is `flow`."},"transfer_to_flow_name":{"type":"string","description":"The transfer's flow name. This displays when the `transfer_level` is `flow`."},"queue_id":{"type":"string","description":"The engagement's queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement's queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. 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This displays when the `transfer_level` is `inbox`."},"transfer_to_number":{"type":"string","description":"The transfer's phone number. This displays when the `transfer_level` is `did`."},"date_time":{"type":"string","description":"The date and time when the transfer is initiated, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is initiated, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the initiated engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_takeover_startedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account 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participant's user ID."},"participant_queue_id":{"type":"string","description":"The queue ID from which the participant was invited to the conference."},"participant_phone_number":{"type":"string","description":"The participant's phone number."}},"description":"The participant who left the engagement conference."}},"additionalProperties":true,"description":"Information about the participant leaving the engagement conference."}},"additionalProperties":true}},"additionalProperties":true},"Contact_center.voicemail_transcript_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","engagement_id","inbox_id","inbox_name","message_id"],"type":"object","properties":{"message_id":{"type":"string","description":"The voicemail's unique ID."},"inbox_id":{"type":"string","description":"The inbox's unique ID."},"inbox_name":{"type":"string","description":"The inbox's name."},"engagement_id":{"type":"string","description":"The engagement ID."},"date_time":{"type":"string","description":"The date and time when the engagement ended, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the engagement ended, to the millisecond.","format":"date-time"},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transcript_url":{"type":"string","description":"The URL to the voicemail transcript."},"message_duration":{"type":"integer","description":"The inbox message's duration, to the second."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's display name."},"status":{"type":"string","description":"The inbox message soft delete flag.","enum":["normal","deleted"]}},"additionalProperties":false,"description":"Information about the completed voicemail transcript."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_reservation_acceptedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assigned_user_id","channel","engagement_direction","engagement_id","task_id","task_reservation_id"],"type":"object","properties":{"task_reservation_id":{"type":"string","description":"The reservation's ID."},"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"assigned_user_id":{"type":"string","description":"The task's assigned user's ID."},"flow_name":{"type":"string","description":"The flow's name."},"channel_id":{"type":"string","description":"The task's channel ID.","deprecated":true},"channel_name":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `web_chat` - Only applies to messaging channel. \n* `in_app_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `email_address` - Only applies to email channel. \n* `work_item_api` - Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and time when the task was last modified, to the second.","format":"date-time","deprecated":true},"last_modified_time_ms":{"type":"string","description":"The date and time when the task was last modified, to the millisecond.","format":"date-time"},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"auto_assign":{"type":"boolean","description":"Whether the task gets manually assigned to a target."},"task_timeout":{"type":"integer","description":"The task queue's timeout, to the second."},"caller_number":{"type":"string","description":"The caller's phone number."},"callee_number":{"type":"string","description":"The callee's phone number."},"request_id":{"maxLength":64,"type":"string","description":"The app request ID when the task is created by using [**Command control of a user**](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands)."},"teams":{"$ref":"#/components/schemas/Teams"}},"additionalProperties":false,"description":"Information about the accepted task reservation."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_email_transcript_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","channel_source","engagement_direction","engagement_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID.","example":"u1ASlK83fZb54t5-1YWqgw"},"engagement_direction":{"type":"string","description":"The engagement's direction.","example":"inbound","enum":["inbound","outbound"]},"channel":{"type":"string","description":"The task's channel. \n* `email`","example":"email","enum":["email"]},"channel_source":{"type":"string","description":"The channel's source. \n* `email_address` - Only applies to email channel.","example":"email_address","enum":["email_address"]},"flow_id":{"type":"string","description":"The engagement's flow ID where the engagement ended.","example":"ZWWC0A840C726C2CE3ACF01041CB8CFD8B9"},"flow_name":{"type":"string","description":"The engagement's flow name where the engagement ended.","example":"Email Flow"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transcript_url":{"type":"string","description":"The URL to download the recording transcript file. \n\n If a user has authorized and installed your OAuth app containing contact center recording scopes, use the user's [OAuth access token](/docs/integrations/oauth/) to download the file, and set the `access_token` as a Bearer token in the Authorization header. \n\n `curl -H 'Authorization: Bearer <ACCESS_TOKEN>' https://{{base-domain}}/rec/archive/download/xyz`","example":"https://api.zoom.us/v2/contact_center/email/messages?engagement_id=u1ASlK83fZb54t5-1YWqgw&direction=forward&page_size=30"},"date_time_ms":{"type":"string","description":"The date and time when the email transcript was completed, to the millisecond.","format":"date-time","example":"2023-05-15T09:27:15.987Z"}},"additionalProperties":false,"description":"Information about the email engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.user_phone_numbers_unassignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","display_name","phone_numbers","role_id","role_name","user_email","user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"user_email":{"type":"string","description":"The user's email address.","format":"email"},"role_id":{"type":"string","description":"The user's role ID."},"role_name":{"type":"string","description":"The user's role name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"phone_numbers":{"type":"array","description":"The phone numbers unassigned from the user.","items":{"required":["phone_number","phone_number_id"],"type":"object","properties":{"phone_number":{"type":"string","description":"The phone number, in E164 format.","example":"+12093412723"},"phone_number_id":{"type":"string","description":"The phone number's ID.","example":"OlK7lczzT_e7h6p1Q6wGdg"}}}},"date_time_ms":{"type":"string","description":"The date and time when the user phone numbers were unassigned from the user, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the user's unassigned phone numbers."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_user_unholdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type. \n* `voice` ","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel. \n* `voice` \n* `video`","enum":["voice","video"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel.","enum":["in_app_video","kiosk_video","web_video"]},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_id":{"type":"string","description":"The consumer's address-book contact ID."},"consumer_display_name":{"type":"string","description":"The consumer's address-book contact display name."},"date_time":{"type":"string","description":"The user's off-hold time, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The user's off-hold time, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the user that came off hold in the engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.user_logoutEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","display_name","user_id"],"type":"object","properties":{"user_id":{"type":"string","description":"The user's ID."},"display_name":{"type":"string","description":"The user's display name."},"user_email":{"type":"string","description":"The user's email."},"teams":{"$ref":"#/components/schemas/Teams"},"date_time":{"type":"string","description":"The date and time when the user logged out of Contact Center, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the user logged out of Contact Center, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the user logout."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_video_participant_leftEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","channel_source","date_time_ms","engagement_id","leave_reason","leave_reason_detail","participant_id","participant_type"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"channel":{"type":"string","description":"The engagement's channel.","example":"video","enum":["video"]},"channel_source":{"type":"string","description":"The video channel's source.","example":"web_video","enum":["in_app_video","kiosk_video","web_video"]},"participant_id":{"type":"string","description":"The participant's internal identifier."},"participant_name":{"type":"string","description":"The participant's display name."},"participant_type":{"type":"string","description":"The participant's role in the engagement.\n\n* `agent` - The participant is an agent.\n* `supervisor` - The participant is a supervisor.\n* `consumer` - The participant is a consumer.\n* `unknown` - The participant type could not be determined.","enum":["agent","supervisor","consumer","unknown"]},"leave_reason":{"type":"string","description":"The standardized reason why the participant left the engagement.\n\n* `left` - The participant left the engagement.\n* `transitioned` - The participant left because of a routing transition.\n* `removed` - The participant was removed from the engagement.\n* `ended_via_api` - The participation ended through an API request.\n* `network_failure` - The participant left because of a connection failure.\n* `system_terminated` - The participation was terminated by the system.\n* `unknown` - The leave reason could not be determined.","enum":["left","transitioned","removed","ended_via_api","network_failure","system_terminated","unknown"]},"leave_reason_detail":{"type":"string","description":"Additional details about why the participant left the engagement.\n\n* `end_clicked` - The participant selected **End**.\n* `leave_clicked` - The participant selected **Leave**.\n* `manual_leave` - The participant manually left the engagement.\n* `signed_out` - The participant signed out.\n* `routing_change` - A routing change caused the participant to leave.\n* `host_removed` - The host removed the participant.\n* `api_request` - An API request ended the participation.\n* `connection_lost` - The participant's connection was lost.\n* `session_ended` - The video session ended.\n* `flow_ended` - The flow ended.\n* `consumer_left` - The consumer left the engagement.\n* `customer_cancelled` - The customer cancelled the engagement.\n* `timeout` - A timeout ended the participation.\n* `workflow_completed` - The workflow completed.\n* `session_cleanup` - Session cleanup removed the participant.\n* `page_closed` - The consumer closed or refreshed the page.\n* `engagement_end` - The engagement ended without a more specific reason.\n* `unknown` - The detailed leave reason could not be determined.","enum":["end_clicked","leave_clicked","manual_leave","signed_out","routing_change","host_removed","api_request","connection_lost","session_ended","flow_ended","consumer_left","customer_cancelled","timeout","workflow_completed","session_cleanup","page_closed","engagement_end","unknown"]},"date_time_ms":{"type":"string","description":"The date and time when the participant left the engagement, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"teams":{"type":"array","description":"The teams associated with the agent or supervisor.","items":{"required":["team_id","team_name"],"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID."},"team_name":{"type":"string","description":"The team's name."}},"description":"Information about a team associated with the participant."}}},"description":"Information about the participant who left the video engagement."}}}}},"Contact_center.task_reservation_completedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assigned_user_id","channel","engagement_direction","engagement_id","task_id","task_reservation_id"],"type":"object","properties":{"task_reservation_id":{"type":"string","description":"The reservation's ID."},"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"assigned_user_id":{"type":"string","description":"The task's assigned user's ID."},"flow_name":{"type":"string","description":"The flow's name."},"channel_id":{"type":"string","description":"The task's channel ID.","deprecated":true},"channel_name":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `web_chat` - Only applies to messaging channel. \n* `in_app_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel. \n* `email_address` — Only applies to email channel. \n* `work_item_api` — Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"teams":{"$ref":"#/components/schemas/Teams"},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the millisecond.","format":"date-time"},"last_modified_time":{"type":"string","description":"The date and 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user**](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands)."}},"additionalProperties":false,"description":"Information about the completed task reservation."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_scheduled_callback_createdEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["attendees","cc_queue_id","queue_channel","queue_name","start_time"],"type":"object","properties":{"start_time":{"$ref":"#/components/schemas/StartTime-Contact Center"},"cc_queue_id":{"$ref":"#/components/schemas/QueueId-Contact 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ID."},"object":{"required":["channel","date_time_ms","engagement_id","survey_id","survey_status","survey_trigger_from","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"channel":{"type":"string","description":"The task's channel. \n* `voice` \n* `video` \n* `messaging`","enum":["voice","video","messaging"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel.  \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel. \n* `whatsapp` - Only applies to messaging channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms","facebook_messenger","whatsapp"]},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"survey_status":{"type":"string","description":"The engagement survey's status. \n* `sent` \n* `question_submitted` \n* `completed` \n* `cancelled`","enum":["sent","question_submitted","completed","cancelled"]},"survey_id":{"type":"string","description":"The survey's ID."},"survey_question_id":{"type":"string","description":"The survey question's ID. Only has a value if the survey status is `question_submitted` and channel is `voice`."},"survey_trigger_from":{"type":"string","description":"The triggered survey's source. \n* `queue` \n* `flow`","enum":["queue","flow"]},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"consumer_display_name":{"type":"string","description":"The consumer's display name."},"consumer_email":{"type":"string","description":"The consumer's email."},"user_id":{"type":"string","description":"The last agent's ID."},"user_display_name":{"type":"string","description":"The last agent's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"date_time_ms":{"type":"string","description":"The date and time when the engagement survey's status is triggered, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the engagement survey."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.task_reservation_timeoutEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assigned_user_id","channel","engagement_id","task_id","task_reservation_id"],"type":"object","properties":{"task_reservation_id":{"type":"string","description":"The reservation's ID."},"task_id":{"type":"string","description":"The task's ID."},"flow_id":{"type":"string","description":"The task's flow ID."},"assigned_user_id":{"type":"string","description":"The task's assigned user's ID."},"flow_name":{"type":"string","description":"The flow's name."},"channel_id":{"type":"string","description":"The task's channel ID.","deprecated":true},"channel_name":{"type":"string","description":"The task's type.","deprecated":true,"enum":["voice","sms","chat","video","in_app_chat","email","work_item"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging","email","work_item"]},"channel_source":{"type":"string","description":"The channel's source. \n* `in_app_video` — Only applies to video channel. \n* `kiosk_video` — Only applies to video channel. \n* `web_video` — Only applies to video channel. \n* `web_chat` — Only applies to messaging channel. \n* `in_app_chat` — Only applies to messaging channel. \n* `sms` — Only applies to messaging channel. \n* `facebook_messenger` — Only applies to messaging channel. \n* `whatsapp` — Only applies to messaging channel. \n* `email_address` — Only applies to email channel. \n* `work_item_api` — Only applies to work_item channel.","enum":["in_app_video","kiosk_video","web_video","web_chat","in_app_chat","sms","facebook_messenger","whatsapp","email_address","work_item_api"]},"queue_id":{"type":"string","description":"The task queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The task queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"teams":{"$ref":"#/components/schemas/Teams"},"created_time":{"type":"string","description":"The date and time when the task was created, to the second.","format":"date-time","deprecated":true},"created_time_ms":{"type":"string","description":"The date and time when the task was created, to the 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user**](/docs/api/contact-center/#tag/call-control/post/contact_center/users/{userId}/commands)."}},"additionalProperties":false,"description":"Information about the task reservation's timeout."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.queue_disposition_unassignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["assign_type","cc_queue_id","date_time_ms","dispositions","division_id","division_name","modified_by","queue_name"],"type":"object","properties":{"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The queue's 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name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","video","messaging"]},"channel_source":{"type":"string","description":"The channel's source.\n\n* `in_app_video` - Only applies to video channel. \n* `kiosk_video` - Only applies to video channel. \n* `web_video` - Only applies to video channel. \n* `in_app_chat` - Only applies to messaging channel. \n* `web_chat` - Only applies to messaging channel. \n* `sms` - Only applies to messaging channel. \n* `facebook_messenger` - Only applies to messaging channel.\n* `whatsapp` - Only applies to messaging channel.","enum":["in_app_video","kiosk_video","web_video","in_app_chat","web_chat","sms","facebook_messenger","whatsapp"]},"date_time":{"type":"string","description":"The user's end time, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The user's end time, to the millisecond.","format":"date-time"},"flow_id":{"type":"string","description":"The engagement's flow ID."},"flow_name":{"type":"string","description":"The flow's name."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's display name."},"teams":{"$ref":"#/components/schemas/Teams"},"flow_number":{"type":"string","description":"The flow's phone number."},"consumer_id":{"type":"string","description":"The consumer's address book contact ID."},"consumer_display_name":{"type":"string","description":"The consumer's address book contact display name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the user-ended engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_user_answeredEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","user_display_name","user_id"],"type":"object","properties":{"engagement_id":{"type":"string","description":"The engagement's ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_id":{"type":"string","description":"The engagement's channel ID.","deprecated":true},"channel_type":{"type":"string","description":"The task's channel 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Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the user-answered engagement."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.team_members_assignedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64","example":1666595018546},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID.","example":"D8cJuqWVQ623CI4Q8yQK0Q"},"object":{"required":["date_time_ms","team_id","team_role","user_ids"],"type":"object","properties":{"team_id":{"type":"string","description":"The team's ID.","example":"2mDPBg3vSYC_l6crQgeCkA"},"user_ids":{"type":"array","description":"The user's ID list assigned to the team.","example":"[IGTRVt3gQ2i-WjoUIjeZxw,T_X0vrroQPO4UwXGNeBS8A]"},"team_role":{"type":"string","description":"The user's role in the team.","example":"supervisor","enum":["supervisor","agent"]},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"date_time_ms":{"type":"string","description":"The date and time when the user is assigned to the team.","format":"date-time","example":"2025-02-16T09:27:15.987Z"}},"additionalProperties":false,"description":"Information about the assigned members."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.engagement_transfer_queuedEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["channel","date_time_ms","engagement_direction","engagement_id","task_id","transfer_to_task_id","user_display_name","user_id"],"type":"object","properties":{"task_id":{"type":"string","description":"The task's ID."},"transfer_to_task_id":{"type":"string","description":"The transfer task's ID."},"task_status":{"type":"string","description":"The task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"transfer_to_task_status":{"type":"string","description":"The transfer task's status.","enum":["pending","reserved","assigned","canceled","completed","wrapping"]},"task_timeout":{"type":"integer","description":"The task's timeout, to the second."},"transfer_to_task_timeout":{"type":"integer","description":"The transfer task's timeout, to the second."},"transfer_level":{"type":"string","description":"The transfer level.","enum":["queue","agent"]},"transfer_type":{"type":"string","description":"The transfer type.","enum":["warm","cold"]},"engagement_id":{"type":"string","description":"The task queue's engagement ID."},"engagement_direction":{"type":"string","description":"The engagement's direction.","enum":["inbound","outbound"]},"channel_name":{"type":"string","description":"The channel type.","deprecated":true,"enum":["voice"]},"channel":{"type":"string","description":"The task's channel.","enum":["voice","messaging","email","work_item"]},"flow_id":{"type":"string","description":"The flow's ID."},"flow_name":{"type":"string","description":"The flow's name."},"flow_number":{"type":"string","description":"The flow's phone number."},"queue_id":{"type":"string","description":"The engagement queue's ID.","deprecated":true},"cc_queue_id":{"type":"string","description":"The Contact Center queue's ID."},"queue_name":{"type":"string","description":"The engagement queue's name."},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."},"transfer_to_queue_id":{"type":"string","description":"The transfer queue's ID. This displays when the `transfer_level` is `queue`.","deprecated":true},"transfer_to_cc_queue_id":{"type":"string","description":"The Contact Center transfer queue's ID. This displays when the `transfer_level` is `queue`."},"transfer_to_queue_name":{"type":"string","description":"The transfer queue's name. This displays when the `transfer_level` is `queue`."},"user_id":{"type":"string","description":"The user's ID."},"user_display_name":{"type":"string","description":"The user's name."},"teams":{"$ref":"#/components/schemas/Teams"},"transfer_to_user_id":{"type":"string","description":"The transfer user's ID. This displays when the `transfer_level` is `agent`."},"transfer_to_user_display_name":{"type":"string","description":"The transfer user's name. This displays when the `transfer_level` is `agent`."},"consumer_id":{"type":"string","description":"The consumer's ID."},"consumer_display_name":{"type":"string","description":"The consumer's name."},"consumer_number":{"type":"string","description":"The consumer's phone number."},"date_time":{"type":"string","description":"The date and time when the transfer is queued, to the second.","format":"date-time","deprecated":true},"date_time_ms":{"type":"string","description":"The date and time when the transfer is queued, to the millisecond.","format":"date-time"}},"additionalProperties":false,"description":"Information about the queued engagement transfer."}},"additionalProperties":false}},"additionalProperties":false},"Contact_center.message_statusEvent":{"required":["event","event_ts","payload"],"type":"object","properties":{"event":{"type":"string","description":"The event's name."},"event_ts":{"type":"integer","description":"The timestamp when the event occurred.","format":"int64"},"payload":{"required":["account_id","object"],"type":"object","properties":{"account_id":{"type":"string","description":"The account ID."},"object":{"required":["date_time_ms","message_id"],"type":"object","properties":{"message_id":{"type":"string","description":"The unique message identifier returned when the message was sent using the [**Send a Message**](/docs/api/contact-center/messages) API."},"from":{"type":"string","description":"The sender's identifier. Different channels use platform-specific formats. For number-based channels, such as WhatsApp, the value must be in E.164 format."},"to":{"type":"string","description":"The recipient's identifier. Different channels use platform-specific formats. For number-based channels, such as WhatsApp, the value must be in E.164 format."},"engagement_id":{"type":"string","description":"The engagement ID associated with the message."},"whatsapp_message":{"required":["status"],"type":"object","properties":{"status":{"type":"string","description":"The WhatsApp message status.","enum":["sent","delivered","read","failed"]},"reason":{"type":"string","description":"A short description of the failure reason when the status is `failed`."},"error_detail":{"type":"string","description":"Additional detailed information about the failure when the status is `failed`."}},"additionalProperties":false,"description":"The WhatsApp message status details."},"sms_message":{"required":["status"],"type":"object","properties":{"status":{"type":"string","description":"The SMS message status.","enum":["delivered","failed"]},"reason":{"type":"string","description":"If the SMS status is `failed`, provide the failure reason."}},"additionalProperties":false,"description":"The SMS message status details."},"date_time_ms":{"type":"string","description":"The message status update time, to the millisecond.","format":"date-time"},"division_id":{"type":"string","description":"The Contact Center division's ID."},"division_name":{"type":"string","description":"The Contact Center division's name."}},"additionalProperties":false,"description":"Information about the message status."}},"additionalProperties":false}},"additionalProperties":false}}},"tags":[{"name":"Tasks"},{"name":"Follow-up Tasks"},{"name":"Inboxes"},{"name":"Consumer Actions"},{"name":"Call Control"},{"name":"Queues"},{"name":"Supervisor Actions"},{"name":"Notes"},{"name":"Campaigns"},{"name":"Agent Actions"},{"name":"Conference"},{"name":"Task Reservations"},{"name":"Recordings"},{"name":"Operating Hours"},{"name":"Users"},{"name":"Wrap Up"},{"name":"Transcriptions"},{"name":"Transfer"},{"name":"Teams"},{"name":"Dispositions"},{"name":"Asset Library"},{"name":"Reports V2 (CX Analytics)"},{"name":"Upgrade"},{"name":"SMS"},{"name":"Engagements"},{"name":"Survey"},{"name":"Messaging"}],"servers":[{"url":"https://{your-endpoint-url}"}]}