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        <title>Zoom Developers Changelog - Contact Center - Android</title>
        <link>https://developers.zoom.us/changelog/contact-center/android</link>
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            <link>https://developers.zoom.us/changelog/contact-center/android</link>
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        <copyright>All rights reserved 2026, Zoom Video Communications, Inc.</copyright>
        <item>
            <title><![CDATA[Version 5.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.9.0</guid>
            <pubDate>Mon, 28 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add support for passing user context from Android apps into Zoom Contact Center chat, Zoom Virtual Agent, and video engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.8.0</guid>
            <pubDate>Mon, 24 Aug 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users' outgoing audio and camera.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.7.0</guid>
            <pubDate>Mon, 20 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for additional Android SDK localizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.6.0</guid>
            <pubDate>Mon, 22 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Improved the real-time audio translation logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.5.0</guid>
            <pubDate>Mon, 25 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for real-time audio translation to video; changed default C++ language version.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.4.0</guid>
            <pubDate>Mon, 20 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added network monitoring.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.3.0</guid>
            <pubDate>Mon, 30 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Added Hindi localization support; add support for toggling consumer cameras off or on; add support for left-right split screen in landscape orientation; upgrade Android version.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.2.0</guid>
            <pubDate>Mon, 09 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version, bug-fix | Added new icons on participant list page; optimized the audio status' icon style; fixed an issue with downloading and applying custom typefaces in WebCampaign Chat.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.1.0</guid>
            <pubDate>Mon, 12 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Optimized the half-screen UI style; fixed an issue where the camera would freeze when sharing the screen.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.12.0</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Added four new languages; optimized some UI elements; fixed an issue where the top action popup was not hidden.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.11.0</guid>
            <pubDate>Sun, 23 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added Avatar Bot label; optimized some UI elements; fixed an issue with the original text and translation not always being displayed together.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.10.0</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Refined the “More Options” UI for the video channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.9.0</guid>
            <pubDate>Mon, 22 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added translation feature for captions and live transcripts; updates to chat entry path.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.8.0</guid>
            <pubDate>Mon, 25 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Update campaigns' header option; fixed an issue where clicking the link in the `sendMedia` pop-up window did not respond.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.7.0</guid>
            <pubDate>Sun, 20 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Update video engagement status logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.6.0</guid>
            <pubDate>Sun, 22 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add Arabic language support, video callbacks support, and chat message sound notification support.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.5.0</guid>
            <pubDate>Sun, 25 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for several UI elements and for in-app chat in OCI cluster environments.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.4.0</guid>
            <pubDate>Sun, 20 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new features for alphabet index and fixed issues with schedule callback.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.3.0</guid>
            <pubDate>Sun, 23 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add campaign features UIs; add AI notice in chat; support for Catalan; optimized time display UI.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.2.0</guid>
            <pubDate>Sun, 23 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Support for consumer media control and for opening URL type messages in system browsers.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.1.0</guid>
            <pubDate>Fri, 10 Jan 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for video annotation and KB source citation; several optimizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.12.0</guid>
            <pubDate>Mon, 23 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for video annotation and KB source citation; optimization for ZVA bot typing indicator.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.11.0</guid>
            <pubDate>Mon, 18 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for Wistia videos, additional file types in the ZVA form.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.10.0</guid>
            <pubDate>Mon, 04 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added ZVA tools, a new environment, and expanded localization.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.9.0</guid>
            <pubDate>Mon, 23 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Editable system prompts, multi-language support for video flows and system messages, agent representation options, and fixes for galaxy view and for video call stability.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.8.0</guid>
            <pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New functions added for `leave` button, waiting room audio, and video reporting. Fixed camera state and chat spacing issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.7.0</guid>
            <pubDate>Mon, 05 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Update your Contact Center SDK every nine months. Added support for survey messages, multi-knowledgeBase, and multiple selections on Zoom Virtual Agent. Enhanced scheduled callback API for better performance.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.6.0</guid>
            <pubDate>Mon, 24 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Updated Contact Center SDK requires regular updates (at least every 9 months). Added features and improved video engagement logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.5.0</guid>
            <pubDate>Mon, 20 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Ensure optimal performance with Contact Center SDK updates every nine months, and integrate new features like multilingual forms.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.4.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added multilevel lists, dropdown quick reply, autoplay media, and phone number display. Changed architecture support. Fixed consumer issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.3.0</guid>
            <pubDate>Sun, 31 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added field length and email verification. Fixed video issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 3.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.2.0</guid>
            <pubDate>Mon, 04 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Updates every 9 months, video functions for uploading, and resolved video crash issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 3.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.1.0</guid>
            <pubDate>Sun, 21 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added new form type and fields, upgraded target SDK version to 34, fixed chat bug.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.12.0</guid>
            <pubDate>Tue, 26 Dec 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for rescheduling and canceling scheduled callbacks. Enhanced scheduled callback user experience.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.11.0</guid>
            <pubDate>Tue, 28 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Optimized scheduled callbacks. Replaced web view with Android native view. Added chat start button to start new chat session when previous chat ends. Starting July 2023, added ability for consumers to share full screen with agents using broadcast feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.10.0</guid>
            <pubDate>Mon, 06 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Fixed an issue where the image size was not correct in the Knowledge Base message.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.9.0</guid>
            <pubDate>Mon, 25 Sep 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added audio status animation to video, added requesting scheduled callbacks and ZoomCCScheduledCallbackService instance, added way for supervisor to meet customers in waiting room, changed waiting room estimated wait time with EWT service]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.8.0</guid>
            <pubDate>Mon, 28 Aug 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added ringtone support in waiting room when agent sends invitation. Changed video speaking language support to more languages. Changed waiting room transferring call function. Removed MANAGE_EXTERNAL_STORAGE permission. Fixed issue with video and waiting room functions when don't keep activities option enabled.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.7.0</guid>
            <pubDate>Mon, 24 Jul 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added support for copying, saving, sharing or deleting images in chat; changed post form function in ZVA to support conditional forms; changed gallery view function in video; fixed issues with video transfer and offering calls to waiting room not working properly in the background on mobile; fixed issue with Minimize video button closing/crashing app; fixed issue with fetchUI when user name was over 34 characters.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.6.0</guid>
            <pubDate>Mon, 26 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added onError method to the ZoomCCServiceListener listener. It optimizes KB article display, supports uploading attachments and minimizing the video waiting room in the ZVA channel, and limits username length in ZoomCCInterface.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.5.0</guid>
            <pubDate>Tue, 30 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support to fetch history messages of the ongoing engagement of chat channel and video channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.4.0</guid>
            <pubDate>Tue, 25 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added getSDKVersion method to get SDK version. Added support for Zoom Virtual Agent form messages and active speaker video in minimized window. Fixed issue with minimized window not showing active speaker with 3+ participants.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.3.0</guid>
            <pubDate>Tue, 28 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new method to allow in-app initiation for ZVA chat engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android- 2.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.2.0</guid>
            <pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Fixed issue with incorrect agent name mapping. Fixed issue preventing multiple video call initiations. Fixed issue with estimated wait time display in waiting room.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.1.0</guid>
            <pubDate>Wed, 18 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added enabling or disabling closed captioning/transcription and translation while in a video engagement, viewing closed captioning/transcription and translation while in a video engagement, joining the engagement with the same agent if the call gets disconnected, agents or supervisors starting chat conversations with consumers in the waiting room and sharing images and files, fixed issues with the customized waiting room with video getting disconnected when the video ended and images not rendering in the Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.4.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.4.0</guid>
            <pubDate>Wed, 21 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app video engagement recording notifications and mirror video option for consumers. Added typing indicators for in-app chat engagements. Fixed issue with default video setting not being retained between engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.3.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.3.0</guid>
            <pubDate>Mon, 28 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app chat to video upgrade allowing agents to upgrade chat conversations to video calls with retained chat history. Added in-app video engagement waiting room support for slides and background audio. Added in-app video experience configuration options to show consumers a video preview and notifications when the agent accepts the call. Changed Contact Center for Android and iOS to generally available out of public beta as of November 28, 2022.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.2.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.2.0</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for in-app chats with chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.1.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.1.0</guid>
            <pubDate>Tue, 27 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for Android 1.1.0 adds support for collecting input, sending media, routing, conditional logic, HTTP calls, scripts and variables, and customized waiting rooms for in-app video engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.0.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.0.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.0.0</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using these SDKs. Developers must get entry IDs in the chat and video flows on the Contact Center web portal to initiate engagements.]]></description>
        </item>
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