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        <title>Zoom Developers Changelog - Contact Center</title>
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        <item>
            <title><![CDATA[Version 5.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.9.0</guid>
            <pubDate>Mon, 28 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add support for passing user context from Android apps into Zoom Contact Center chat, Zoom Virtual Agent, and video engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.9.0</guid>
            <pubDate>Mon, 28 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add support for passing user context from iOS apps into Zoom Contact Center chat, Zoom Virtual Agent, and video engagements and update the styling of the Objective-C and Swift demos.]]></description>
        </item>
        <item>
            <title><![CDATA[One new Reports API and new aiea_flagged and X-Zoom-Division-Id request fields and work_item_type response field to several Reports V2 (CX Analytics) APIs.]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-28-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-28-2026</guid>
            <pubDate>Mon, 28 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | One new Reports API; added aiea_flagged and X-Zoom-Division-Id request fields and work_item_type response field to several Reports V2 (CX Analytics) APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[New endpoints for Address Boook, Queues and Engaements APIs with enhancements to X-Zoom Division-Id]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-21-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-21-2026</guid>
            <pubDate>Mon, 21 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New endpoints for Address Boook, Queues and Engaements APIs with enhancements to X-Zoom Division-ID.]]></description>
        </item>
        <item>
            <title><![CDATA[New feature - September 2026 release]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-24-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-24-2026</guid>
            <pubDate>Mon, 21 Sep 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Enable PWA iframes to display full-screen in Zoom Workplace app.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.8.0</guid>
            <pubDate>Mon, 24 Aug 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users' outgoing audio and camera.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.8.0</guid>
            <pubDate>Mon, 24 Aug 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Add short links to join video sessions; add support for pre-join audio announcements in video sessions; add admin controls to toggle users' outgoing audio and camera.]]></description>
        </item>
        <item>
            <title><![CDATA[Four new endpoints and five new events; new fields in dozens of API endpoints and new fields in five Teams events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-17-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-17-2026</guid>
            <pubDate>Mon, 17 Aug 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Three new Reports endpoints, one new Campaigns endpoint, and five new Queues webhook events; new fields in dozens of API endpoints and new fields in five Teams events.]]></description>
        </item>
        <item>
            <title><![CDATA[Four new APIs and five Queues webhook events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-13-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-13-2026</guid>
            <pubDate>Thu, 13 Aug 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added three new Reports APIs, one new Campaigns API and five new Queues webhooks. Added over a dozen fields across the Reports V2 (CX Analytics), Queue Waiting Experiences, Address Books, Operating Hours, Campaigns, Users, and Queues API endpoints and six Teams webhook events.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.7.0</guid>
            <pubDate>Mon, 20 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for additional Android SDK localizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.7.0</guid>
            <pubDate>Mon, 20 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for additional iOS SDK localizations; updated minimum supported iOS version to 15.0 or later.]]></description>
        </item>
        <item>
            <title><![CDATA[Four new API endpoints; new new division_name and division_id fields across dozens of existing endpoints and events; other new fields in various endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-20-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-20-2026</guid>
            <pubDate>Mon, 20 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Four new API endpoints; new division_name and division_id fields across dozens of existing endpoints; other new fields in various endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.7.0</guid>
            <pubDate>Fri, 17 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for mobile client tablet and favorites in queues, in video; add support for screen readers in native video AI flows, and accessibility support for modules such as the chat header; unified customer and agent core paths in video call end reporting; changed PTSN upgrade-to-video join experience; fixed several issues in both video and chat including clipped elements, issues with Portuguese language translations, and quick reply buttons' incorrect displays.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.6.0</guid>
            <pubDate>Mon, 29 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Updates to real-time audio translator and AI live interpreter.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.6.0</guid>
            <pubDate>Mon, 22 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Improved the real-time audio translation logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.6.0</guid>
            <pubDate>Fri, 19 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for two more locales, for CoBrowse for CTI and client PWA, for agent-selected SMS caller numbers, and full-screen video, screen sharing, and remote control support in Dynamics CRM; changed mobile-agent controls for blurred live video, and visual refresh rollout through the feature flag; fixed multiple issues with blur video, cascader display options, mobile UI display item placements, and multiple chat sessions being triggered in multi-tab scenarios.]]></description>
        </item>
        <item>
            <title><![CDATA[Three new response fields in the historical flow performance API]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/june-08-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/june-08-2026</guid>
            <pubDate>Mon, 08 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Three new response fields in the historical flow performance API.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.5.0</guid>
            <pubDate>Mon, 25 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for real-time audio translation to video; changed default C++ language version.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.5.0</guid>
            <pubDate>Mon, 25 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for real-time audio translation in video; changed default C++ language version; dropped x86_64 support in simulator builds.]]></description>
        </item>
        <item>
            <title><![CDATA[Four new APIs, two new webhook events, and new fields in over 10 API endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-18-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-18-2026</guid>
            <pubDate>Mon, 18 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Four new APIs, two new webhook events, and new fields in over 10 API endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.5.0</guid>
            <pubDate>Fri, 15 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add dropdown response type for CollectInput; integrate video player for desktop rendering; removed recording pause and play icons; several bug fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[New fields in Reports V2 (CX Analytics) APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-27-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-27-2026</guid>
            <pubDate>Mon, 27 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Four new fields in two Reports V2 (CX Analytics) APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.4.0</guid>
            <pubDate>Mon, 20 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added network monitoring.]]></description>
        </item>
        <item>
            <title><![CDATA[A dozen new endpoints, two new events, and several new fields in existing endpoints and events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-20-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-20-2026</guid>
            <pubDate>Mon, 20 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Twelve new endpoints and two new webhook events; new request and response fields.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.4.0</guid>
            <pubDate>Mon, 20 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added network monitoring.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.4.0</guid>
            <pubDate>Fri, 17 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for VAbot multimodal chat, zoom functionality in the waiting room, Hindi language, audio and video host control for hybrid modal; improve video recording consent dialog text; fix several issues including HTML-popout UTF-8 charset support, post-video camera releases, Cobrowse iframe flow duplication, and nonselectable links in the send media text.]]></description>
        </item>
        <item>
            <title><![CDATA[Several new webhooks; new engagement, invitee fields in Call Control APIs, Messaging APIs, and Messaging webhook]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-06-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-06-2026</guid>
            <pubDate>Mon, 06 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New Call Control and Conference webhooks; new engagement, invitee fields in Call Control APIs, Messaging APIs, and Messaging webhook; added fields in Engagements and Inboxes APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.3.0</guid>
            <pubDate>Mon, 30 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Added Hindi localization support; add support for toggling consumer cameras off or on; add support for left-right split screen in landscape orientation; upgrade Android version.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.3.0</guid>
            <pubDate>Mon, 30 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Added Hindi localization support; add support for toggling consumer cameras off or on; add support for left-right split screen in landscape orientation.]]></description>
        </item>
        <item>
            <title><![CDATA[Twenty new APIs and two new webhook events; additional request and response fields in existing endpoints and events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/march-23-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/march-23-2026</guid>
            <pubDate>Mon, 23 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | Twenty new APIs and two new webhook events; additional request and response fields across over 25 API endpoints and 8 webhook events.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.3.0</guid>
            <pubDate>Mon, 02 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory usage problem.]]></description>
        </item>
        <item>
            <title><![CDATA[Add three new Campaigns API endpoints and over 20 request fields]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/february-23-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/february-23-2026</guid>
            <pubDate>Mon, 23 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | Add three new API endpoints for outbound campaigns' DNC lists; add over 20 request fields into the Queues' Interrupt Menu API endpoint; add one request field into the Queues' Interrupt API endpoint.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.2.0</guid>
            <pubDate>Mon, 09 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version, bug-fix | Added new icons on participant list page; optimized the audio status' icon style; fixed an issue with downloading and applying custom typefaces in WebCampaign Chat.]]></description>
        </item>
        <item>
            <title><![CDATA[Five new endpoints; many new request and response fields in Reports, Routing Profiles, and other APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/february-09-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/february-09-2026</guid>
            <pubDate>Mon, 09 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | Five new endpoints; many new request and response fields in Reports, Routing Profiles, and other APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.2.0</guid>
            <pubDate>Mon, 09 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Optimized participant list and float render view.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.2.0</guid>
            <pubDate>Mon, 02 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues.]]></description>
        </item>
        <item>
            <title><![CDATA[New API endpoints, new webhook events, and new fields in a dozen existing API endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/january-19-2026</link>
            <guid>https://developers.zoom.us/changelog/contact-center/january-19-2026</guid>
            <pubDate>Mon, 19 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | Three new API endpoints; new Reports, Messaging, Engagements, and Users webhook events; and new fields in Queues, Reports, Teams, Engagements, and Logs API endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.1.0</guid>
            <pubDate>Fri, 16 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Add data reporting; optimized campaign senario aid; fixed issues with serviceLocation and the CoBrowse dialog.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/5.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/5.1.0</guid>
            <pubDate>Mon, 12 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Optimized the half-screen UI style; fixed an issue where the camera would freeze when sharing the screen.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/5.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/5.1.0</guid>
            <pubDate>Mon, 12 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: new-feature, sdk-version | Added half-screen mode for chat and participants in Video; changed Zoom Video SDK for Contact Center Mobile SDK so that users now need to add `ZoomTask.xcframework` to their project.]]></description>
        </item>
        <item>
            <title><![CDATA[New Campaign Status API and changes for existing Campaign APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-25-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-25-2025</guid>
            <pubDate>Thu, 25 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | New Campaign Status API and additional request and response fields for certain existing outbound campaign APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.12.0</guid>
            <pubDate>Mon, 22 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Add support for Czech, Norwegian, Malay (Malaysia), and Finnish; add support for opening the inner ViewController; optimize style icons; fixed an issue with campaign background display.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.12.0</guid>
            <pubDate>Sun, 21 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Added four new languages; optimized some UI elements; fixed an issue where the top action popup was not hidden.]]></description>
        </item>
        <item>
            <title><![CDATA[Six new API endpoints; new response fields in select Logs and Queues APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-15-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-15-2025</guid>
            <pubDate>Mon, 15 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, new-feature | Six new API endpoints; new response fields in select Logs and Queues APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[New sub_types fields in two Logs APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-11-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-11-2025</guid>
            <pubDate>Thu, 11 Dec 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New `sub_type`s fields in two **Logs** APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.11.0</guid>
            <pubDate>Sun, 23 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added Avatar Bot label; optimized some UI elements; fixed an issue with the original text and translation not always being displayed together.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.11.0</guid>
            <pubDate>Sun, 23 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added feature release controls for the Avatar Bot label.]]></description>
        </item>
        <item>
            <title><![CDATA[New Engagements API and Queues webhook event; new response fields in Campaigns and Logs APIs; nine new fields in user Users webhook events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/november-17-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/november-17-2025</guid>
            <pubDate>Mon, 17 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New Engagements API and Queues webhook events; new response fields in Campaigns and Logs APIs; nine new fields in user Users creation and update webhook events; new external_url field in Users webhook event.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.11.0</guid>
            <pubDate>Fri, 14 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added hybrid mobile support; optimized the agent typing animation and the pop-out video window; fixed issues with incorrectly-displayed typing symbol, overflowing wording on buttons, single-page PDF displays in video flow, and PDF annotations in video flow.]]></description>
        </item>
        <item>
            <title><![CDATA[Added Logs API]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/november-06-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/november-06-2025</guid>
            <pubDate>Thu, 06 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new `GET /v2/contact_center/messaging/messages` API for Logs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.10.0</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Refined the “More Options” UI for the video channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.10.0</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Refined the video channel's More Options UI, optimized interactions for the translation feature.]]></description>
        </item>
        <item>
            <title><![CDATA[18 new endpoints and two new webhook events; multiple fields added to endpoints in Queues, Address Books, Dispositions, and Reports V2 groups]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/october-20-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/october-20-2025</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | 18 new endpoints and two new webhook events; multiple fields added to endpoints in Queues, Address Books, Dispositions, and Reports V2 groups.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.10.0</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added a new-chat option on campaign admin pages; added a streaming output FAQ; added cobrowse report statistics; optimized bot agent behavior; fixed several issues, including a problem where video couldn't start when both cobrowse and `enableVideoPopout` were enabled.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.9.0</guid>
            <pubDate>Mon, 22 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added translation feature for captions and live transcripts; updates to chat entry path.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.9.0</guid>
            <pubDate>Mon, 22 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added chat support for Arabic; added translation feature for captions and live transcripts; updates to chat entry path.]]></description>
        </item>
        <item>
            <title><![CDATA[New call control API endpoint]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-22-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-22-2025</guid>
            <pubDate>Mon, 22 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New call control API endpoint.]]></description>
        </item>
        <item>
            <title><![CDATA[11 new API endpoints and four new webhooks; over a dozen new fields across over a dozen APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-15-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-15-2025</guid>
            <pubDate>Mon, 15 Sep 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Several new template APIs; ten new fields in the Report Queue Metrics API.]]></description>
        </item>
        <item>
            <title><![CDATA[Six new API endpoints; new fields added to pre-existing API endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-28-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-28-2025</guid>
            <pubDate>Thu, 28 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Six new Address Books API endpoints; two new fields in Reports V2(CX Analytics) API, five new fields in Address Books API, four new fields in Asset Library API, and one new field in three webhooks.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.8.0</guid>
            <pubDate>Mon, 25 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Update campaigns' header option; fixed an issue where clicking the link in the `sendMedia` pop-up window did not respond.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.8.0</guid>
            <pubDate>Mon, 25 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Update campaigns' header option.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.8.0</guid>
            <pubDate>Mon, 11 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add opening and closing animation transitions; add SDK noise suppression; block users from sending spaces-only messages; fixed an issue with proactive messages blocking other page elements.]]></description>
        </item>
        <item>
            <title><![CDATA[Five new endpoints, and 11 new field names in two Logs APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-21-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-21-2025</guid>
            <pubDate>Mon, 21 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Two new Reports V2 endpoints, two new Queues endpoints, and one new Engagements endpoint; 11 new field names in two Logs endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.7.0</guid>
            <pubDate>Sun, 20 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Update video engagement status logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.7.0</guid>
            <pubDate>Sun, 20 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Update message highlighting; update video engagement status logic.]]></description>
        </item>
        <item>
            <title><![CDATA[New Routing Profiles and Queues API endpoints; new request and response fields across six API endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-14-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-14-2025</guid>
            <pubDate>Mon, 14 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New Routing Profiles and Queues API endpoints; seven new request and response fields across Users, Inboxes, Campaigns, Address Books, and Skills API endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.7.0</guid>
            <pubDate>Fri, 11 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added several UI elements, safety features, and a return-to-webpage function; optimized several UI elements, NPM bundle size, and PDF.JS usage; fixed issues with Arabic menu layout and the screen share render area.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.6.0</guid>
            <pubDate>Sun, 22 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add Arabic language support, video callbacks support, and chat message sound notification support.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.6.0</guid>
            <pubDate>Sun, 22 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add Arabic language support, video callbacks support, and chat message sound notification support; updated the Video SDK version.]]></description>
        </item>
        <item>
            <title><![CDATA[Add 15 new API endpoints and a new response field]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/june-16-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/june-16-2025</guid>
            <pubDate>Mon, 16 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Add new API endpoints for Reports, Inboxes, Flows, Roles, and Users; add new privileges response field in a Roles API endpoint.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.6.0</guid>
            <pubDate>Fri, 13 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Expanded language and transcript support, and several other features; fixed issues with joining meetings.]]></description>
        </item>
        <item>
            <title><![CDATA[New Reports endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-27-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-27-2025</guid>
            <pubDate>Tue, 27 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new Reports APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.5.0</guid>
            <pubDate>Sun, 25 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for several UI elements and for in-app chat in OCI cluster environments.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.5.0</guid>
            <pubDate>Sun, 25 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add support for several UI elements and for in-app chat in OCI cluster environments; fixed a display issue when the agent pauses screen sharing.]]></description>
        </item>
        <item>
            <title><![CDATA[New engagement webhook events; new request and response fields across four API endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-19-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-19-2025</guid>
            <pubDate>Mon, 19 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added four webhook events and five Routing Profiles APIs, and added 12 request and response fields across four API endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.5.0</guid>
            <pubDate>Fri, 16 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add CTA message-component compatibility and support for continuing meetings after an agent leaves; optimized the refresh experience, the embedded full-page view, and the video devices changing tooltips when using AirPots Pro to join meetings.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.4.0</guid>
            <pubDate>Sun, 20 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new features for alphabet index and fixed issues with schedule callback.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.4.0</guid>
            <pubDate>Sun, 20 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new privacy document, optimized the user experience.]]></description>
        </item>
        <item>
            <title><![CDATA[Hotfix corrected wording in an Engagement API error message.]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-24-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-24-2025</guid>
            <pubDate>Fri, 18 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Fixed incorrect wording in a 444 error message for an Engagement survey endpoint.]]></description>
        </item>
        <item>
            <title><![CDATA[New request field and response fields and new endpoints to get up to 2 years of historical recording logs.]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-14-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-14-2025</guid>
            <pubDate>Mon, 14 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New request field and response fields in Engagement and Asset Library APIs; four API endpoints now let users get up to 2 years of historical recording logs instead of just 6 months' worth.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.4.0</guid>
            <pubDate>Fri, 11 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add web view full page mode compatibility; optimized several video items; fixed several video bugs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.3.0</guid>
            <pubDate>Sun, 23 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add campaign features UIs; add AI notice in chat; support for Catalan; optimized time display UI.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.3.0</guid>
            <pubDate>Sun, 23 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add campaign features UIs; add AI notice in chat; support for Catalan; optimized time display UI; two bug fixes in settings.]]></description>
        </item>
        <item>
            <title><![CDATA[New request and response fields in Users and SMS endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/march-17-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/march-17-2025</guid>
            <pubDate>Mon, 17 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New package_name and add_ons request and response fields in Users endpoints, and new description response field in SMS endpoint.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.3.0</guid>
            <pubDate>Fri, 14 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add control for emoji panel availability, preference settings, AIC features, and support for campaign languages; multiple optimizations; chat and video fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.2.0</guid>
            <pubDate>Sun, 23 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Support for consumer media control and for opening URL type messages in system browsers.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.2.0</guid>
            <pubDate>Sun, 23 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Support for consumer media control and for opening URL type messages in system browsers; optimized rich text display in the knowledge base.]]></description>
        </item>
        <item>
            <title><![CDATA[Added Asset Library APIs, added new request fields.]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/february-17-2025</link>
            <guid>https://developers.zoom.us/changelog/contact-center/february-17-2025</guid>
            <pubDate>Mon, 17 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added Asset Library APIs; new request fields in several APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.1.0</guid>
            <pubDate>Fri, 14 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added inline form messages, JSAPI in WebView, and video text. Optimized chat UI and fixed security and display issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.2.0</guid>
            <pubDate>Fri, 14 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Support for proactive messages, masking customer-side toolbars, and video AIC features; optimized loading state dipslay and outbount experiences; fixed issues with the simulator chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/4.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/4.1.0</guid>
            <pubDate>Fri, 10 Jan 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for video annotation and KB source citation; several optimizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/4.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/4.1.0</guid>
            <pubDate>Fri, 10 Jan 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add support for multi-language video recording consent and for opening ZVA KB messages in the browser; optimized chat messages display and multi-language video tips display; fixed an issue with fetching history messages.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.12.0</guid>
            <pubDate>Mon, 23 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for video annotation and KB source citation; optimization for ZVA bot typing indicator.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.12.0</guid>
            <pubDate>Mon, 23 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for video annotation and KB source citation; several optimizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Three new APIs; new campaign contact, caller ID, and channel source fields]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-16-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-16-2024</guid>
            <pubDate>Mon, 16 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New Reports, Users, and Asset Library APIs; new campaign contact list fields, caller ID field, and `channel_source` field.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.12.0</guid>
            <pubDate>Mon, 16 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New targeting item, support for Cobrowse and mobile caption & transcription; multiple optimizations; three fixes for video.]]></description>
        </item>
        <item>
            <title><![CDATA[New Reports API, new `occupied_engagements` response field]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-05-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-05-2024</guid>
            <pubDate>Thu, 05 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New Reports API, new `occupied_engagements` response field]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.11.0</guid>
            <pubDate>Mon, 18 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for Wistia videos, additional file types in the ZVA form.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.11.0</guid>
            <pubDate>Mon, 18 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for Wistia videos, additional file types in the ZVA form; optimized pinch gesture and the captions' transcription viewing.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.11.0</guid>
            <pubDate>Mon, 18 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for Wistia videos, additional file types in the ZVA form; optimized pinch gesture and the captions' transcription viewing.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.10.0</guid>
            <pubDate>Mon, 04 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added ZVA tools, a new environment, and expanded localization.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.10.0</guid>
            <pubDate>Mon, 04 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added ZVA tools, a new environment, and expanded localization.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.10.0</guid>
            <pubDate>Mon, 04 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add support for UI configuration via JSON payload; some optimizations.]]></description>
        </item>
        <item>
            <title><![CDATA[New inbox webhooks, new time-related fields]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/october-21-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/october-21-2024</guid>
            <pubDate>Mon, 21 Oct 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Add new inbox webhooks and added several new time-related fields to existing webhook events.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.9.0</guid>
            <pubDate>Mon, 23 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Editable system prompts, multi-language support for video flows and system messages, agent representation options, and fixes for galaxy view and for video call stability.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.9.0</guid>
            <pubDate>Mon, 23 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Editable system prompts, multi-language support in video flows and support system messages, enhanced agent representation options, updated API callbacks, fixes for screen sharing events and zooming issue.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing new Campaign APIs and expanded engagements fields for enhanced Contact Center management]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-16-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-16-2024</guid>
            <pubDate>Mon, 16 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new Campaign APIs and webhook. Updated Engagements APIs with new fields, including durations and IDs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.9.0</guid>
            <pubDate>Mon, 16 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Support for translated system messages, optimized several display elements,and multiple UI issue fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.8.0</guid>
            <pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New functions added for `leave` button, waiting room audio, and video reporting. Fixed camera state and chat spacing issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.8.0</guid>
            <pubDate>Mon, 26 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New functions for `leave` button, waiting room audio, and video reporting. Fixed chat email verification status issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Engagements API update]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-19-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-19-2024</guid>
            <pubDate>Mon, 19 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, deprecation | New Engagements APIs added; Inboxes API updated with a new `channel` response field.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.8.0</guid>
            <pubDate>Mon, 19 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added support for table content in chat articles, video tooltips, and remote control options. Enhanced UI and accessibility. Various bug fixes in chat and video features.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.7.0</guid>
            <pubDate>Mon, 05 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Update your Contact Center SDK every nine months. Added support for survey messages, multi-knowledgeBase, and multiple selections on Zoom Virtual Agent. Enhanced scheduled callback API for better performance.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.7.0</guid>
            <pubDate>Mon, 05 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Update Contact Center SDK every nine months. Added survey message, multi-knowledgeBase, and multiple selection support on Zoom Virtual Agent.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.7.0</guid>
            <pubDate>Mon, 22 Jul 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New features include top inner shadow, multi-knowledgeBase, survey collection, and multiple selection support in chat, plus mobile screen zoom for video. Changes improved chat button hover, file upload notifications, and OTP interaction. Fixes addressed chat message sorting, calendar visibility, and various video meeting issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Updates to routing profiles API and engagements API response fields]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-22-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-22-2024</guid>
            <pubDate>Fri, 19 Jul 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new API fields.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.6.0</guid>
            <pubDate>Mon, 24 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Updated Contact Center SDK requires regular updates (at least every 9 months). Added features and improved video engagement logic.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.6.0</guid>
            <pubDate>Mon, 24 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Ensure your Contact Center SDK is updated every nine months. New features include email validation and video engagement fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.6.0</guid>
            <pubDate>Mon, 17 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New features for chat notifications, OTP email verification, and improved video player for mobile/kiosk. Optimized UI/UX, token refresh, and invite links. Various bug fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Introducing new campaign APIs and enhanced email reporting for Contact Center]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/june-06-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/june-06-2024</guid>
            <pubDate>Thu, 06 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new campaign APIs for managing contact lists and enhanced email reporting fields in reports and flows APIs for better data insights.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.5.0</guid>
            <pubDate>Mon, 20 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Ensure optimal performance with Contact Center SDK updates every nine months, and integrate new features like multilingual forms.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.5.0</guid>
            <pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Maximize Contact Center SDK potential with updates every nine months, introducing new features like inline knowledge base video playback.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.5.0</guid>
            <pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Experience enhanced chat and video interactions with new features, optimizations, and bug fixes ensuring smoother engagement processes.]]></description>
        </item>
        <item>
            <title><![CDATA[Enhanced APIs and webhooks]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-09-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-09-2024</guid>
            <pubDate>Wed, 08 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Recordings, reports, queues API, additional requests, response fields, and webhook events for enhanced functionality.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.4.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added multilevel lists, dropdown quick reply, autoplay media, and phone number display. Changed architecture support. Fixed consumer issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.4.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for various features in ZCC and ZVA, including phone number message display, sound control, tree selection, and chat surveys.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.3.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added video features, engagement events, noise suppression, zoom sharing. Optimized UI and fixed issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.4.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added video engagement events, noise suppression, zoom sharing, MediaSDK version control, and optimized the UI.]]></description>
        </item>
        <item>
            <title><![CDATA[Streamlined engagement tracking and improved user management]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-05-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-05-2024</guid>
            <pubDate>Thu, 11 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Enhanced tracking and user management with new API fields.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.3.0</guid>
            <pubDate>Sun, 31 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added field length and email verification. Fixed video issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.3.0</guid>
            <pubDate>Sun, 31 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Enhanced form validation with field length and email verification. Video SDK upgraded for iOS. Fixed queue transfer issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Enhanced webhook events with channel information]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/march-11-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/march-11-2024</guid>
            <pubDate>Mon, 11 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Introduce new webhook events with channel details and upgrade notifications.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 3.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.2.0</guid>
            <pubDate>Mon, 04 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Updates every 9 months, video functions for uploading, and resolved video crash issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 3.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.2.0</guid>
            <pubDate>Mon, 04 Mar 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Video functions for uploading, dynamic forms support, message input status,  and protection for iOS 15 crashes.]]></description>
        </item>
        <item>
            <title><![CDATA[Added channel_source field in two engagement webhook events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/february-02-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/february-02-2023</guid>
            <pubDate>Fri, 23 Feb 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New webhook API for events.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 3.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.2.0</guid>
            <pubDate>Fri, 23 Feb 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Enhanced URL recognition and video display; fixed accessibility, audio, and upload issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 3.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/3.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/3.1.0</guid>
            <pubDate>Sun, 21 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added new form type and fields, upgraded target SDK version to 34, fixed chat bug.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 3.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/3.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/3.1.0</guid>
            <pubDate>Sun, 21 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added new form type and fields, fixed chat bug.]]></description>
        </item>
        <item>
            <title><![CDATA[Added new engagements APIs, webhook events, and new request and response fields to existing Dispositions APIs]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/january-16-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/january-16-2024</guid>
            <pubDate>Tue, 16 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new engagements APIs and webhook event, new request and response fields to dispositions ]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 3.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.1.0</guid>
            <pubDate>Fri, 12 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Support blue/green deployment and ready event. Auto-open URLs. Enhance UI and engagement flow. Address security issues, Zendesk Chat integration, audio display, call transfer, and audio after upgrade.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.12.0</guid>
            <pubDate>Tue, 26 Dec 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for rescheduling and canceling scheduled callbacks. Enhanced scheduled callback user experience.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.12.0</guid>
            <pubDate>Tue, 26 Dec 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Enhanced Scheduled Callback UX with reschedule and cancel support. Added ARM simulator debugging support. Upgraded codebase to support iOS 17.]]></description>
        </item>
        <item>
            <title><![CDATA[Enhanced webhook events and API fields]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/december-14-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/december-14-2023</guid>
            <pubDate>Thu, 14 Dec 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New webhook events & API updates optimize contact center operations.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.11.0</guid>
            <pubDate>Tue, 28 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Optimized scheduled callbacks. Replaced web view with Android native view. Added chat start button to start new chat session when previous chat ends. Starting July 2023, added ability for consumers to share full screen with agents using broadcast feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.11.0</guid>
            <pubDate>Tue, 28 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Optimized scheduled callbacks. Replaced web view with native iOS view. Added chat start button to initiate new chat session when previous chat ends. Starting July 2023, consumers can share full screen with agents using broadcast feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Enhancements to engagements and address books endpoints]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/november-17-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/november-17-2023</guid>
            <pubDate>Fri, 17 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | The article specifies enhancements to Engagements and Address Books APIs in Zoom Contact Center. New direction request and response fields were added to the GET /v2/contact_center/engagements API. New phone_numbers and emails request fields were added to the GET /v2/contact_center/address_books/{addressBookId}/contacts API.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.10.0</guid>
            <pubDate>Mon, 06 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Fixed an issue where the image size was not correct in the Knowledge Base message.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.10.0</guid>
            <pubDate>Mon, 06 Nov 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Updated internal Zoom Video SDK version to 1.9.5. Fixed issue where floating view in minimize mode wouldn't appear when app displayed Contact Center's inner ViewController using Present method.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.9.0</guid>
            <pubDate>Mon, 25 Sep 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added audio status animation to video, added requesting scheduled callbacks and ZoomCCScheduledCallbackService instance, added way for supervisor to meet customers in waiting room, changed waiting room estimated wait time with EWT service]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.9.0</guid>
            <pubDate>Mon, 25 Sep 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added audio status animation to video, way to request scheduled callback and scheduledCallbacksService instance, way for supervisor to meet customers in waiting room. Changed waiting room estimated wait time with EWT service. Fixed chat reconnect function.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.8.0</guid>
            <pubDate>Mon, 28 Aug 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added ringtone support in waiting room when agent sends invitation. Changed video speaking language support to more languages. Changed waiting room transferring call function. Removed MANAGE_EXTERNAL_STORAGE permission. Fixed issue with video and waiting room functions when don't keep activities option enabled.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.8.0</guid>
            <pubDate>Mon, 28 Aug 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added multi-language support for captions and collect input widget URL. Changed UI enhancement for the Contact Center video channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Skill and tasks API deprecation]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-24-2024</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-24-2024</guid>
            <pubDate>Thu, 24 Aug 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: deprecation | Zoom Contact Center will deprecate get contact_center skills skillId users userId, get contact_center tasks, get contact_center tasks taskId, and patch contact_center tasks taskId endpoints on August 30, 2024. Applications should discontinue using these endpoints.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.7.0</guid>
            <pubDate>Mon, 24 Jul 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added support for copying, saving, sharing or deleting images in chat; changed post form function in ZVA to support conditional forms; changed gallery view function in video; fixed issues with video transfer and offering calls to waiting room not working properly in the background on mobile; fixed issue with Minimize video button closing/crashing app; fixed issue with fetchUI when user name was over 34 characters.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.7.0</guid>
            <pubDate>Mon, 24 Jul 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added support for copying, saving, sharing, or deleting images in chat when long clicking a message. Changed post form function in ZVA to support conditional forms. Changed gallery view function in video. Changed username rules to truncate usernames longer than 34 characters at 34 characters. Fixed issue with errors when upgrading chat to video call. Fixed issue with video sessions ending after several minutes.]]></description>
        </item>
        <item>
            <title><![CDATA[New webhook event for start of engagements]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-17-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-17-2023</guid>
            <pubDate>Mon, 17 Jul 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new webhook event contact_center.engagement_started for start of engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.6.0</guid>
            <pubDate>Mon, 26 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added onError method to the ZoomCCServiceListener listener. It optimizes KB article display, supports uploading attachments and minimizing the video waiting room in the ZVA channel, and limits username length in ZoomCCInterface.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.6.0</guid>
            <pubDate>Mon, 26 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for iOS has been updated to version 2.6.0. This release adds support for an updated service delegate error handling method, optimizes KB article display in the ZVA channel, enables uploading attachments in the ZVA form ticket, supports minimizing the video waiting room, and limits the username length in ZoomCCContext.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 2.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/2.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/2.5.0</guid>
            <pubDate>Wed, 21 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added event listeners for open, close, show, hide, and send_message; added action methods for open, close, show, hide, endChat, and changeCampaign.]]></description>
        </item>
        <item>
            <title><![CDATA[New operating hours and regions endpoints and closure, engagement monitor and user webhook events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/june-20-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/june-20-2023</guid>
            <pubDate>Tue, 20 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added new Operating Hours, Regions, and webhook events. Updated Address Books, Variables, Users, and Queues APIs with new fields. Added messaging channel type to Queues. Added video channel type to Recordings webhook events.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.5.0</guid>
            <pubDate>Tue, 30 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support to fetch history messages of the ongoing engagement of chat channel and video channel.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.5.0</guid>
            <pubDate>Tue, 30 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support to fetch history messages of the ongoing engagement of chat channel and video channel. Changed the minimum deployment target to iOS 11.0.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - May 30, 2023]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-30-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-30-2023</guid>
            <pubDate>Tue, 30 May 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new variables, queues, and logs APIs. Changed engagements, queues, inboxes, and recordings APIs. Fixed agent ttatuses and webhook events.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.4.0</guid>
            <pubDate>Tue, 25 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added getSDKVersion method to get SDK version. Added support for Zoom Virtual Agent form messages and active speaker video in minimized window. Fixed issue with minimized window not showing active speaker with 3+ participants.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.4.0</guid>
            <pubDate>Tue, 25 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for iOS 2.4.0 adds support for Zoom Virtual Agent form message display and submission and minimizing the video view into a floating view. It also changes the required frameworks, developers should add CptShare.xcframework for the view share feature.]]></description>
        </item>
        <item>
            <title><![CDATA[Added new logs, operating hours, queues, and variables endpoints and consumer and queue webhook events]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/april-14-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/april-14-2023</guid>
            <pubDate>Fri, 14 Apr 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new logs, operating hours, queues, and variables endpoints and consumer and queue webhook events. Changed new Zendesk and ServiceNow values for client_integration field in the Users APIs and webhook event. Fixed response field end_time to return the correct value in the Reports API. Fixed webhook events to trigger properly in the Queues webhook events. Fixed request field overflow_to_queue_id to update correctly in the Queues API.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.3.0</guid>
            <pubDate>Tue, 28 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new method to allow in-app initiation for ZVA chat engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.3.0</guid>
            <pubDate>Tue, 28 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added new method to allow in-app initiation for ZVA chat engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - March 20, 2023]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/march-20-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/march-20-2023</guid>
            <pubDate>Mon, 20 Mar 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new batch update users, preferences, and variable logs APIs. Added new recording webhooks. Added timezone standards and new fields to engagements, preferences, reports, and users APIs. Fixed bugs in reports API missing total answer duration field and incorrect display name values.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android- 2.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.2.0</guid>
            <pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Fixed issue with incorrect agent name mapping. Fixed issue preventing multiple video call initiations. Fixed issue with estimated wait time display in waiting room.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.2.0</guid>
            <pubDate>Tue, 28 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Fixed issue with agent name mapping. Fixed alignment of preview page in horizontal view.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center- February 24, 2023]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/february-24-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/february-24-2023</guid>
            <pubDate>Fri, 24 Feb 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new Users, voice Calls, and transfer webhook APIs. Changed Queue, recording, inbox, and historical queue report APIs to add new fields and functionality. Fixed issues with list historical detail reports and assign queue supervisors APIs.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 2.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/2.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/2.1.0</guid>
            <pubDate>Mon, 23 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added enable or disable closed captioning/transcription and translation while in a video engagement, view closed captioning/transcription and translation while in a video engagement, join the engagement with the same agent if the video call gets abruptly disconnected, agents or supervisors can start a chat conversation with consumers in the waiting room and share images and files while they wait for the next available agent. Fixed an issue for the customized waiting room with video where the call got disconnected when the video ended and an issue for the customized waiting room on Android SDK where images were not rendered.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 2.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/2.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/2.1.0</guid>
            <pubDate>Wed, 18 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added enabling or disabling closed captioning/transcription and translation while in a video engagement, viewing closed captioning/transcription and translation while in a video engagement, joining the engagement with the same agent if the call gets disconnected, agents or supervisors starting chat conversations with consumers in the waiting room and sharing images and files, fixed issues with the customized waiting room with video getting disconnected when the video ended and images not rendering in the Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 2.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/2.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/2.1.0</guid>
            <pubDate>Wed, 18 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added enable or disable closed captioning/transcription and translation while in a video engagement. View closed captioning/transcription and translation while in a video engagement. Join the engagement with the same agent if the video call gets abruptly disconnected. Agents or supervisors can start a chat conversation with consumers in the waiting room. Fixed an issue for the customized waiting room with video. Previously, the call got disconnected when the video ended. Fixed an issue for the customized waiting room on Android SDK. Previously, images were not rendered in the Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - January 14, 2023]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/january-14-2023</link>
            <guid>https://developers.zoom.us/changelog/contact-center/january-14-2023</guid>
            <pubDate>Sat, 14 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added user_email response field in Recordings APIs. New Engagements webhook events for barge, monitor, takeover, and whisper. Fix task reservation webhooks to return correct assigned_user_id. Fix task webhooks to return correct flow_id and flow_name. Refactored engagement and User webhooks to use new events architecture. Fixed typo by renaming userSkills to skills in list user's skills API. Fixed page_size and next_page_token in list engagements API.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.4.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.4.0</guid>
            <pubDate>Wed, 21 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app video engagement recording notifications and mirror video option for consumers. Added typing indicators for in-app chat engagements. Fixed issue with default video setting not being retained between engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 1.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/1.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/1.4.0</guid>
            <pubDate>Wed, 21 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added in-app video engagement notifications for call recording and mirror video control. Added chat engagement typing indicators. Fixed default video setting retention across engagements in Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.4.0</guid>
            <pubDate>Wed, 21 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added in-app video engagement prompts and recording indicators for consumers. Added mirror video capability for consumers in in-app video. Added typing indicators for in-app chat. Fixed issue with default video setting not being retained between engagements on Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.3.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.3.0</guid>
            <pubDate>Mon, 28 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app chat to video upgrade allowing agents to upgrade chat conversations to video calls with retained chat history. Added in-app video engagement waiting room support for slides and background audio. Added in-app video experience configuration options to show consumers a video preview and notifications when the agent accepts the call. Changed Contact Center for Android and iOS to generally available out of public beta as of November 28, 2022.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 1.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/1.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/1.3.0</guid>
            <pubDate>Mon, 28 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app chat to video upgrade allowing agents to upgrade chat conversations to video calls while retaining chat history. Added in-app video engagement waiting room support for slides and audio. Added ability for brands to configure video previews before joining calls and notifications when agents accept calls. Changed Contact Center SDKs for Android and iOS to generally available, out of public beta.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.3.0</guid>
            <pubDate>Mon, 28 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app chat to Video Upgrade allowing agents to upgrade chat conversations to video calls with retained chat history. Added in-app video engagement waiting room support for slides and audio. Added in-app video experience options to show video preview and notifications when agent accepts call. Contact Center for Android and iOS out of public beta and generally available.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - November 21, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/november-21-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/november-21-2022</guid>
            <pubDate>Mon, 21 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new engagement and inbox APIs. Renamed user APIs. Fixed issues with recordings APIs and tasks webhooks.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.2.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.2.0</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for in-app chats with chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 1.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/1.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/1.2.0</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for in-app chats with chat bots. The admin-configured chat bot name and avatar displays in the in-app chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.2.0</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for admin-configured chat bots in in-app chats, including displaying chat bot name and avatar in the in-app chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - October 24, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/october-24-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/october-24-2022</guid>
            <pubDate>Mon, 24 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Added new reports APIs. Enhanced reports APIs by adding fields. Enhanced queues APIs by adding in-app chat option and fields. Enhanced users APIs by adding country_iso_code field. Fixed contact_center.user_status_changed webhook event issue.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.1.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.1.0</guid>
            <pubDate>Tue, 27 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for Android 1.1.0 adds support for collecting input, sending media, routing, conditional logic, HTTP calls, scripts and variables, and customized waiting rooms for in-app video engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 1.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/1.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/1.1.0</guid>
            <pubDate>Tue, 27 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for iOS 1.1.0 adds support for collecting input, sending media, routing, conditional routing, HTTP calls, scripts and variables, and customized waiting rooms for in-app video engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.1.0</guid>
            <pubDate>Tue, 27 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDKs for web now support collecting input, sending media, routing, conditional logic, HTTP calls, scripting, setting variables, and customized waiting rooms for in-app video and chat engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - September 19, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/september-19-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/september-19-2022</guid>
            <pubDate>Mon, 19 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | New Flows, inboxes, and engagements webhook APIs. Enhancements to get list users, recordings APIs. Bug fix for list skills API to return results when no parameters provided.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - Android - 1.0.0 ]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/android/1.0.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/android/1.0.0</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using these SDKs. Developers must get entry IDs in the chat and video flows on the Contact Center web portal to initiate engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - iOS - 1.0.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/ios/1.0.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/ios/1.0.0</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDKs for iOS and Android have reached public beta version 1.0. These SDKs allow brands and campaigns to integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center. The SDKs are available on the Zoom App Marketplace for Zoom accounts with a Contact Center license. Developers need to get entry IDs from the Contact Center web portal to initiate engagements. Links to documentation are provided.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.0.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.0.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.0.0</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using these SDKs. Developers must get entry IDs in the chat and video flows on the Contact Center web portal to initiate engagements using the SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - August 22, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/august-22-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/august-22-2022</guid>
            <pubDate>Mon, 22 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, deprecation | Added APIs for notes, recordings, reports, skills, and users. Added webhooks for engagements, queues, tasks, and users. Enhancements to delete engagement recordings API. Deprecated list historical voice queue reports API.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - July 18, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/july-18-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/july-18-2022</guid>
            <pubDate>Mon, 18 Jul 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | New APIs added for queues, recordings, reports, and webhooks related to tasks and task reservations. It also notes an enhancement to the list queue agents API adding an opt_in_out_status response field.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - June 21, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/june-21-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/june-21-2022</guid>
            <pubDate>Tue, 21 Jun 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | Added address books, dispositions, queues APIs. New response fields in get a queue API; new request fields in Update a queue API and List tasks API; new request field in create a user's profile API.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center - May 23, 2022]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/may-23-2022</link>
            <guid>https://developers.zoom.us/changelog/contact-center/may-23-2022</guid>
            <pubDate>Mon, 23 May 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release | On May 23rd, the Zoom Contact Center API went live. New APIs were added for users, roles, queues, tasks, and preferences. See scopes documentation for details.]]></description>
        </item>
    </channel>
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