Added#

• [Chat] Added support for UI configuration via JSON payload.
• [Chat] Added a subflow on the Zoom Virtual Agent (ZVA) flow.
• [Video] Added event report for fraud to distinguish PSTN calls.

Changed#

• [Chat] Optimized file type verification during ticket form file uploads on the Web SDK side.
• [Video] Optimized to automatically take the customer off hold if the invited agent declines the call.

Fixed#

• [Chat] Fixed the issue where required fields only allowed spaces to be entered.
• [Video] Fixed hold message position for customer side in mobile mode.
• [Video] Fixed transferring message position for the customer side in the waiting room.
• [Video] Fixed the wording in the entry of video-share blinks on the translations.