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All changelogsContact Center • Web
Contact CenterWeb

Version 3.11.0

SDK version

Summary:Added support for Wistia videos, additional file types in the ZVA form; optimized pinch gesture and the captions' transcription viewing.

Since the Contact Center SDK is built on our Video SDK, update your Contact Center SDK at least every nine months.

Added

  • Added support for playing Wistia-hosted videos in the knowledge base.
  • Added support for more file types on the Zoom Virtual Agent (ZVA) form.

Changed

  • Optimized the View Full Transcript page when starting captions that process each piece of data individually to improve efficiency.
  • Optimized the video player's pinch gesture when it is not playing in fullscreen mode.