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Contact CenterWeb

Version 3.12.0

SDK versionBug fix

Summary:New targeting item, support for Cobrowse and mobile caption & transcription; multiple optimizations; three fixes for video.

Added

  • [Chat] Added new targeting item including webview on phone and webview on tablet.
  • [Chat] Added new feature to support Cobrowse in chat.
  • [Video] Added new feature to support mobile caption and transcript.

Changed

  • [Chat] Optimized the FAQs' theme color.
  • [Chat] Optimized the speed and experience of displaying information on the first screen.
  • [Video] Optimized the video build bundle size.
  • [Video] Optimized the video loading speed.
  • [Video] Optimized user prompts when screen sharing is paused.
  • [Video] Optimized the user onhold toast of the agent side to prevent the dialogs from being covered.
  • [Video] Optimized the call out dialog's UI on the agent side.
  • [Video] Optimized CollectInput's UI on the customer side.
  • [Video] Optimized the video loading speed.
  • [Video] Optimized the permission query's UI on mobile and Mac.

Fixed

  • [Video] Fixed an issue where sometimes the self view didn't appear in the waiting room.
  • [Video] Fixed an issue where leaving a meeting during failover caused the next meeting to be unavailable.
  • [Video] Fixed issues with the dark mode display on the invite dialog.