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Contact CenterWeb

Version 5.2.0

Bug fixSDK version

Summary:Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues.

Added

  • [Chat] Add support for ending new engagements due to inactivity in events.
  • [Video] Added direct-to-reverberation ratio denoise.
  • [Video] Added support for automatic routing lookup in video calls.

Fixed

  • [Video] Fixed an issue where the cobrowse session wasn't ended when a customer left manually in cross-context scenarios.
  • [Video] Fixed an issue where the cobrowse error dialog showed a stale state when the video restarted.