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Contact CenterWeb

Version 5.3.0

Bug fixSDK version

Summary:Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory usage problem.

Added

  • [Chat] Add an option to remove a brand's avatar.
  • [Video] Add support for cobrowsing in an iframe on desktop platforms.
  • [Video] Add cobrowse related UI changes, multi flow support, and more.
  • [Video] Add support for video PIP on both mobile and desktop.
  • [Video] Add support for some desktop UI refactoring.
  • [Video] Add Hindi language support to live video transcription.
  • [Video] Add support for real time audio translation.
  • [Video] Add support for agents muting or unmuting participants.
  • [Video] Add support for agents turning a consumer's camera on or off.
  • [Video] Add support for more consumer screen share sizes on mobile devices.

Changed

  • [Chat] Replace the former minimize chevron with an X in the chat window.
  • [Chat] Implement security enhancements for link and buttonLink messages.

Fixed

  • [Video] Fixed an issue where, after folding or unfolding the laptop in video call, the video of the customer on the agent's side was solid black.
  • [Video] Fixed an issue where there were accessibility issues with outbound video invites.
  • [Video] Fixed an issue where the dialog text was not easily readable in dark mode.
  • [Video] Fixed an issue where Cobrowse guidance dialog runs effects when not visible.
  • [Video] Fixed an issue where the main webview's memory usage kept increasing when opening and closing popup V2 windows.
  • [Video] Fixed an issue where adding video media in comsumer videos failed event handling.