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Contact CenterWeb

Version 5.4.0

Bug fixSDK version

Summary:Add support for VAbot multimodal chat, zoom functionality in the waiting room, Hindi language, audio and video host control for hybrid modal; improve video recording consent dialog text; fix several issues including HTML-popout UTF-8 charset support, post-video camera releases, Cobrowse iframe flow duplication, and nonselectable links in the send media text.

Added

  • [Chat] Added support for multimodal chat with the Virtual Agent bot.
  • [Video] Added zoom in or out functionality in the waiting room when displaying a slide.
  • [Video] Added language support for Hindi in the Live AI Interpreter for video.
  • [Video] Added support for hosts controlling the audio and video for hybrid mobile.
  • [Video] Added an AI Interpreter usage report for fields that need support.

Changed

  • [Video] Collect audio in the waiting room, keeping the consumer side active while the browser is in the background.
  • [Video] Enhanced the appearance of the video recording consent dialog text.

Fixed

  • [Video] Fixed an issue where the screenshot button only appeared when the mouse hovered over it after the customer turned on the camera.
  • [Video] Fixed an issue where, when both the agent and customer turned on their cameras, the customer couldn't see the agent's camera.
  • [Video] Fixed an issue where sometimes the camera wouldn't be released even after the video meeting ended.
  • [Video] Fixed an issue where the Cobrowse iframe duplicated the create and reconnect flow.
  • [Video] Fixed an issue where there was no UTF-8 charset in the HTML popout.
  • [Video] Fixed an issue where the video caption menu disappeared when a user toggled translation on or off.
  • [Video] Fixed an issue where hyperlinks in the send media text for video flows weren't selectable.