Added#

• [Video] Added mobile client tablet support for video.
• [Video] Added favorites support for queues in native video transfer scenarios.
• [Video] Added meeting support for Zoom Virtual Agent voice actor.
• [Video] Added customer historical recovery for waiting room and meeting state reconciliation.
• [Video] Added support for screen readers in the native video AI interpreter flows.
• [Chat] Added accessibility support for modules such as the chat header.
• [Chat] Added support for Google Calendar URLs and Google Docs URLs within knowledge base iframes.

Changed#

• [Video] Changed video call end reporting to unify agent and customer core paths.
• [Video] Changed the public switched telephone network (PSTN) participant upgrade-to-video join experience.
• [Video] Changed the transfer, participant, and drop-in barge confirmation windows to reduce memory usage.

Fixed#

• [Video] Fixed an issue where outbound SMS number requests were triggered when no video channel was present.
• [Video] Fixed an issue where the contact search dropdown was clipped in the invite dialog when the dialog height was limited.
• [Video] Fixed an issue where the Portuguese conversation language and subtitle language options did not match.
• [Video] Fixed an issue where Portuguese could not be selected as the translated language.
• [Chat] Fixed an issue where the window would not open automatically in lazy-loading mode.
• [Chat] Fixed an issue where the original bot avatar cannot be restored even after a subsequent successful load when the avatar fails to load.
• [Chat] Fixed an issue where quick reply buttons were incorrectly displayed in message history.