<?xml version="1.0" encoding="utf-8"?>
<rss version="2.0" xmlns:dcterms="http://purl.org/dc/terms/" xmlns:media="http://search.yahoo.com/mrss/">
    <channel>
        <title>Zoom Developers Changelog - Contact Center - Web</title>
        <link>https://developers.zoom.us/changelog/contact-center/web</link>
        <description>Changelog - Contact Center - Web RSS feed for developers.zoom.us</description>
        <lastBuildDate>Fri, 17 Jul 2026 00:00:00 GMT</lastBuildDate>
        <docs>https://validator.w3.org/feed/docs/rss2.html</docs>
        <generator>https://github.com/jpmonette/feed</generator>
        <language>en</language>
        <image>
            <title>Zoom Developers Changelog - Contact Center - Web</title>
            <url>https://st3.zoom.us/static/6.3.14133/image/thumb.png</url>
            <link>https://developers.zoom.us/changelog/contact-center/web</link>
        </image>
        <copyright>All rights reserved 2026, Zoom Video Communications, Inc.</copyright>
        <item>
            <title><![CDATA[Version 5.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.7.0</guid>
            <pubDate>Fri, 17 Jul 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add support for mobile client tablet and favorites in queues, in video; add support for screen readers in native video AI flows, and accessibility support for modules such as the chat header; unified customer and agent core paths in video call end reporting; changed PTSN upgrade-to-video join experience; fixed several issues in both video and chat including clipped elements, issues with Portuguese language translations, and quick reply buttons' incorrect displays.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.6.0</guid>
            <pubDate>Fri, 19 Jun 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for two more locales, for CoBrowse for CTI and client PWA, for agent-selected SMS caller numbers, and full-screen video, screen sharing, and remote control support in Dynamics CRM; changed mobile-agent controls for blurred live video, and visual refresh rollout through the feature flag; fixed multiple issues with blur video, cascader display options, mobile UI display item placements, and multiple chat sessions being triggered in multi-tab scenarios.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.5.0</guid>
            <pubDate>Fri, 15 May 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add dropdown response type for CollectInput; integrate video player for desktop rendering; removed recording pause and play icons; several bug fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.4.0</guid>
            <pubDate>Fri, 17 Apr 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for VAbot multimodal chat, zoom functionality in the waiting room, Hindi language, audio and video host control for hybrid modal; improve video recording consent dialog text; fix several issues including HTML-popout UTF-8 charset support, post-video camera releases, Cobrowse iframe flow duplication, and nonselectable links in the send media text.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.3.0</guid>
            <pubDate>Mon, 02 Mar 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory usage problem.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.2.0</guid>
            <pubDate>Mon, 02 Feb 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 5.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/5.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/5.1.0</guid>
            <pubDate>Fri, 16 Jan 2026 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, new-feature, sdk-version | Add data reporting; optimized campaign senario aid; fixed issues with serviceLocation and the CoBrowse dialog.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.11.0</guid>
            <pubDate>Fri, 14 Nov 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added hybrid mobile support; optimized the agent typing animation and the pop-out video window; fixed issues with incorrectly-displayed typing symbol, overflowing wording on buttons, single-page PDF displays in video flow, and PDF annotations in video flow.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.10.0</guid>
            <pubDate>Mon, 20 Oct 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Added a new-chat option on campaign admin pages; added a streaming output FAQ; added cobrowse report statistics; optimized bot agent behavior; fixed several issues, including a problem where video couldn't start when both cobrowse and `enableVideoPopout` were enabled.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.8.0</guid>
            <pubDate>Mon, 11 Aug 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: bug-fix, sdk-version | Add opening and closing animation transitions; add SDK noise suppression; block users from sending spaces-only messages; fixed an issue with proactive messages blocking other page elements.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.7.0</guid>
            <pubDate>Fri, 11 Jul 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added several UI elements, safety features, and a return-to-webpage function; optimized several UI elements, NPM bundle size, and PDF.JS usage; fixed issues with Arabic menu layout and the screen share render area.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.6.0</guid>
            <pubDate>Fri, 13 Jun 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Expanded language and transcript support, and several other features; fixed issues with joining meetings.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.5.0</guid>
            <pubDate>Fri, 16 May 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Add CTA message-component compatibility and support for continuing meetings after an agent leaves; optimized the refresh experience, the embedded full-page view, and the video devices changing tooltips when using AirPots Pro to join meetings.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.4.0</guid>
            <pubDate>Fri, 11 Apr 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add web view full page mode compatibility; optimized several video items; fixed several video bugs.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.3.0</guid>
            <pubDate>Fri, 14 Mar 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add control for emoji panel availability, preference settings, AIC features, and support for campaign languages; multiple optimizations; chat and video fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.1.0</guid>
            <pubDate>Fri, 14 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added inline form messages, JSAPI in WebView, and video text. Optimized chat UI and fixed security and display issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 4.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/4.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/4.2.0</guid>
            <pubDate>Fri, 14 Feb 2025 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Support for proactive messages, masking customer-side toolbars, and video AIC features; optimized loading state dipslay and outbount experiences; fixed issues with the simulator chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.12.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.12.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.12.0</guid>
            <pubDate>Mon, 16 Dec 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New targeting item, support for Cobrowse and mobile caption & transcription; multiple optimizations; three fixes for video.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.11.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.11.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.11.0</guid>
            <pubDate>Mon, 18 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for Wistia videos, additional file types in the ZVA form; optimized pinch gesture and the captions' transcription viewing.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.10.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.10.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.10.0</guid>
            <pubDate>Mon, 04 Nov 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Add support for UI configuration via JSON payload; some optimizations.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.9.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.9.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.9.0</guid>
            <pubDate>Mon, 16 Sep 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Support for translated system messages, optimized several display elements,and multiple UI issue fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.8.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.8.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.8.0</guid>
            <pubDate>Mon, 19 Aug 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added support for table content in chat articles, video tooltips, and remote control options. Enhanced UI and accessibility. Various bug fixes in chat and video features.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.7.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.7.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.7.0</guid>
            <pubDate>Mon, 22 Jul 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New features include top inner shadow, multi-knowledgeBase, survey collection, and multiple selection support in chat, plus mobile screen zoom for video. Changes improved chat button hover, file upload notifications, and OTP interaction. Fixes addressed chat message sorting, calendar visibility, and various video meeting issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.6.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.6.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.6.0</guid>
            <pubDate>Mon, 17 Jun 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | New features for chat notifications, OTP email verification, and improved video player for mobile/kiosk. Optimized UI/UX, token refresh, and invite links. Various bug fixes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.5.0</guid>
            <pubDate>Fri, 17 May 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Experience enhanced chat and video interactions with new features, optimizations, and bug fixes ensuring smoother engagement processes.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.3.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added video features, engagement events, noise suppression, zoom sharing. Optimized UI and fixed issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Version 3.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.4.0</guid>
            <pubDate>Sun, 21 Apr 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added video engagement events, noise suppression, zoom sharing, MediaSDK version control, and optimized the UI.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 3.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.2.0</guid>
            <pubDate>Fri, 23 Feb 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Enhanced URL recognition and video display; fixed accessibility, audio, and upload issues.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 3.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/3.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/3.1.0</guid>
            <pubDate>Fri, 12 Jan 2024 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: api-release, bug-fix | Support blue/green deployment and ready event. Auto-open URLs. Enhance UI and engagement flow. Address security issues, Zendesk Chat integration, audio display, call transfer, and audio after upgrade.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 2.5.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/2.5.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/2.5.0</guid>
            <pubDate>Wed, 21 Jun 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added event listeners for open, close, show, hide, and send_message; added action methods for open, close, show, hide, endChat, and changeCampaign.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 2.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/2.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/2.1.0</guid>
            <pubDate>Wed, 18 Jan 2023 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added enable or disable closed captioning/transcription and translation while in a video engagement. View closed captioning/transcription and translation while in a video engagement. Join the engagement with the same agent if the video call gets abruptly disconnected. Agents or supervisors can start a chat conversation with consumers in the waiting room. Fixed an issue for the customized waiting room with video. Previously, the call got disconnected when the video ended. Fixed an issue for the customized waiting room on Android SDK. Previously, images were not rendered in the Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.4.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.4.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.4.0</guid>
            <pubDate>Wed, 21 Dec 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version, bug-fix | Added in-app video engagement prompts and recording indicators for consumers. Added mirror video capability for consumers in in-app video. Added typing indicators for in-app chat. Fixed issue with default video setting not being retained between engagements on Android SDK.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.3.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.3.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.3.0</guid>
            <pubDate>Mon, 28 Nov 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added in-app chat to Video Upgrade allowing agents to upgrade chat conversations to video calls with retained chat history. Added in-app video engagement waiting room support for slides and audio. Added in-app video experience options to show video preview and notifications when agent accepts call. Contact Center for Android and iOS out of public beta and generally available.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.2.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.2.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.2.0</guid>
            <pubDate>Fri, 28 Oct 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | Added support for admin-configured chat bots in in-app chats, including displaying chat bot name and avatar in the in-app chat window.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.1.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.1.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.1.0</guid>
            <pubDate>Tue, 27 Sep 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Zoom Contact Center SDKs for web now support collecting input, sending media, routing, conditional logic, HTTP calls, scripting, setting variables, and customized waiting rooms for in-app video and chat engagements.]]></description>
        </item>
        <item>
            <title><![CDATA[Zoom Contact Center SDK - web - 1.0.0]]></title>
            <link>https://developers.zoom.us/changelog/contact-center/web/1.0.0</link>
            <guid>https://developers.zoom.us/changelog/contact-center/web/1.0.0</guid>
            <pubDate>Wed, 24 Aug 2022 00:00:00 GMT</pubDate>
            <description><![CDATA[Tags: sdk-version | The Contact Center SDK for Android version 1.0 and Contact Center SDK for iOS version 1.0 are now in public beta. Brands and campaigns can integrate in-app messaging and in-app video call capabilities with the Zoom Contact Center using these SDKs. Developers must get entry IDs in the chat and video flows on the Contact Center web portal to initiate engagements using the SDK.]]></description>
        </item>
    </channel>
</rss>