Developer Changelog

Filtering and pagination request fields to Phone list APIs for Shared Line Groups, Setting Templates, Monitoring Groups, Call Queues, Group Call Pickup, Common Areas, and Shared Line Appearances.

Added APIs for emergency service settings, routing rules, emergency phone numbers, and fax cover pages. Enhanced Phone APIs and webhooks with new emergency service, location, site, and fax fields.

Added the ID response field to the Sites Settings APIs.

Added caller, callee, owner, and call result fields to the Call Charges Reports APIs.

Added APIs to retrieve and download fax cover pages and new request fields to specify cover page details when sending faxes.

Added WhatsApp messaging and Call Logs APIs, new WhatsApp message webhook events, and new response fields for call handler and AI call summary data.

Added handler_ext_id, handler_ext_type, handler_ext_number, and handler_name response fields to Call Logs APIs.

Added new operator_ext_type, operator_ext_number, operator_ext_id, operator_name response fields in various SMS APIs.

Added new request and response fields across Zoom Phone APIs, including IVR, Call Queues, Fax, Users, Sites, Accounts, Groups, and Auto Receptionists, to support expanded routing, configuration, disclaimer, and policy management capabilities.

As of May 18th 2026, internal changes were made that require a new retrieval process for accessing warm transfer call data. The following sections outline the changes. Moving forward, make sure your systems use the appropriate implementation methods to ensure operations.

Added new APIs to update custom groups in a call queue.

Added comprehensive Zoom Phone APIs for managing call handling, settings, custom groups, recordings, voicemails, and user configurations across common areas, call queues, shared line groups, auto receptionists, and users. Also enhanced reporting, monitoring group, emergency service location, and user settings APIs, while deprecating legacy extension-based call handling endpoints.

Added a new `call_ids` request field to the Call Logs APIs to retrieve call history for specific call IDs.

Added a new `call_ids` request field to Call Logs APIs to enable filtering and retrieval of call history records by specific call IDs.

Introduced Call Queue policy APIs and added new fields across Zoom Phone resources to support call screening, SMS automation, voicemail settings, transcription language, and routing.

Added a `connection_type` field to the `phone.transfer_recipient_updated` webhook to improve tracking and integration logic for transfer recipient changes.

Adds a `delivery_status` response field to SMS session and message endpoints, and introduces a `sort `request field to SMS session APIs to control result ordering.

Zoom Phone API introduced new endpoints in December 2023 to replace Call Logs. The v1 Call Logs APIs will be deprecated in May 2026. This timeline extends the previously announced deprecation to give developers more time to migrate. Key migration endpoints - Get account call history: Returns summaries of all inbound and outbound calls. Available to admins using account-level OAuth apps with required scopes. - Get call history: Returns detailed call path logs. (Previously named Get call path.) Use this guide to migrate: https://developers.zoom.us/docs/phone/migrate/.

Zoom deprecated several endpoints for phone numbers, plans, cloud peering, SMS campaigns, and related settings. Use the new Number Management APIs for enhanced, streamlined management. Migrate by June 30, 2026. We will not support deprecated endpoints after this date and fully sunset on December 30, 2026. Refer to the number management endpoints replacements. https://developers.zoom.us/docs/api/number-management/.

Added new network, policy, firmware, and description fields to Phone Devices list API responses.