Contact Center operation categories

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Category typeDescription
EngagementEngagement log configuration modifications, such as redacting personal data redaction
FlowsFlow modifications
Flow TriggersFlow trigger modifications, such as adding a new phone number as an entry point
DispositionsA specific disposition tags assignment during wrap-up of the engagement
SkillsSkill creation and modification
InboxVoicemail Inbox object creation or modification
Account SettingsContact Center account settings modification
SitesSite object modifications
UsersUser object modifications
Address BookAddress book object modifications
ContactContact object modifications
CRM IntegrationCRM integration
RolesRole object modifications
DivisionsDivision object modifications
TeamsTeam object modifications
QueuesQueue object modification
Routing ProfilesRouting profile object modification
Waiting RoomWaiting room object modification
IntegrationsIntegrations
Asset LibraryAsset library object modification
AI ManagementAI management
PreferencesPreferences
LogsOperations .ogs export
Usage ReportsUsage reports
API KeyAPI Key object modifications
Real-time AnalyticsReal-time analytics
Historical ReportsHistorical reports
WallboardWallboard
Web CampaignWeb campaign
Routing EngineRouting engine
NumbersNumbers
global variableGlobal variable updates
global variable groupGlobal variable group object modifications
Campaign ManagementCampaign object modification
Operating HoursOperating hours object modification
Queue Operating HoursQueue operating hours updates
CORS domain whitelistCORS domain whitelist object modification
Event Stream IntegrationEvent stream integration
Voice RecordingVoice recording object modifications, such as deletion
Queue record accessQueue record access
Account record accessAccount record access
Caller ID nameCaller ID name updates
RecordingRecording object modifications, such as delete or download
Business AddressBusiness address object modification
SubscriptionSubscription object modification
AlertsAlerts object modification
Messaging TranscriptMessaging transcript object modification, such as delete or download
Email TranscriptEmail transcript object modification
carrierMarketNumber-related operation records between carrier and customers
carrierResellerNumber-related operation records between the carrier, or master account, and subaccount
csvImportCSV File Import events