Developer Changelog

Add support for mobile client tablet and favorites in queues, in video; add support for screen readers in native video AI flows, and accessibility support for modules such as the chat header; unified customer and agent core paths in video call end reporting; changed PTSN upgrade-to-video join experience; fixed several issues in both video and chat including clipped elements, issues with Portuguese language translations, and quick reply buttons' incorrect displays.

Add support for two more locales, for CoBrowse for CTI and client PWA, for agent-selected SMS caller numbers, and full-screen video, screen sharing, and remote control support in Dynamics CRM; changed mobile-agent controls for blurred live video, and visual refresh rollout through the feature flag; fixed multiple issues with blur video, cascader display options, mobile UI display item placements, and multiple chat sessions being triggered in multi-tab scenarios.

Add support for ending engagements due to inactivity, DRR denoise, and automatic routing lookup in video calls; fixed two cobrowse issues.

Replace some UI elements; add security for link and buttonLink messages, several bug fixes including video issues, accessibility issues, and a memory usage problem.

Add support for VAbot multimodal chat, zoom functionality in the waiting room, Hindi language, audio and video host control for hybrid modal; improve video recording consent dialog text; fix several issues including HTML-popout UTF-8 charset support, post-video camera releases, Cobrowse iframe flow duplication, and nonselectable links in the send media text.

Add dropdown response type for CollectInput; integrate video player for desktop rendering; removed recording pause and play icons; several bug fixes.

Add data reporting; optimized campaign senario aid; fixed issues with serviceLocation and the CoBrowse dialog.

Added hybrid mobile support; optimized the agent typing animation and the pop-out video window; fixed issues with incorrectly-displayed typing symbol, overflowing wording on buttons, single-page PDF displays in video flow, and PDF annotations in video flow.

Added a new-chat option on campaign admin pages; added a streaming output FAQ; added cobrowse report statistics; optimized bot agent behavior; fixed several issues, including a problem where video couldn't start when both cobrowse and `enableVideoPopout` were enabled.

Add opening and closing animation transitions; add SDK noise suppression; block users from sending spaces-only messages; fixed an issue with proactive messages blocking other page elements.

Added several UI elements, safety features, and a return-to-webpage function; optimized several UI elements, NPM bundle size, and PDF.JS usage; fixed issues with Arabic menu layout and the screen share render area.

Expanded language and transcript support, and several other features; fixed issues with joining meetings.

Add CTA message-component compatibility and support for continuing meetings after an agent leaves; optimized the refresh experience, the embedded full-page view, and the video devices changing tooltips when using AirPots Pro to join meetings.

Add web view full page mode compatibility; optimized several video items; fixed several video bugs.

Add control for emoji panel availability, preference settings, AIC features, and support for campaign languages; multiple optimizations; chat and video fixes.

Added inline form messages, JSAPI in WebView, and video text. Optimized chat UI and fixed security and display issues.

Support for proactive messages, masking customer-side toolbars, and video AIC features; optimized loading state dipslay and outbount experiences; fixed issues with the simulator chat window.

New targeting item, support for Cobrowse and mobile caption & transcription; multiple optimizations; three fixes for video.

Added support for Wistia videos, additional file types in the ZVA form; optimized pinch gesture and the captions' transcription viewing.

Add support for UI configuration via JSON payload; some optimizations.